OAG - Latency with SSIM Delivery – Incident details

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Latency with SSIM Delivery

ResolvedDegraded performance11 hours 39 minutes

Affected

Schedules Products

Degraded performance from 2:51 AM to 2:31 PM

Schedules SSIM File

Degraded performance from 2:51 AM to 2:31 PM

  • ResolvedUTC

    We would like to express our sincerest apologies for any inconvenience caused by the temporary latency issue that affected the delivery of SSIM files. We are pleased to inform you that the problem has been successfully resolved, and all files have been promptly distributed.

  • MonitoringUTC

    The issue has been resolved and the SSIM deliveries currently have a latency of 5 hours. We are closely monitoring these and will provide further updates concerning this.

    We apologise for any inconvenience this may have caused.

  • InvestigatingUTC

    We would like to inform you that we have experienced an issue with our outbound SSIM processing which has unfortunately resulted in delayed delivery times for SSIM.

    We are currently investigating the issue and apologise for any inconvenience this may cause, and we appreciate your patience and understanding during this time.