OAG - Delay with Delivery of SSIM and WDF – Incident details

All systems operational

Delay with Delivery of SSIM and WDF

Resolved
Degraded performance
Started almost 3 years agoLasted about 8 hours

Affected

Schedules Products

Degraded performance from 10:12 AM to 6:13 PM

Schedules SSIM File

Degraded performance from 10:12 AM to 6:13 PM

Schedules WDF File

Degraded performance from 10:12 AM to 6:13 PM

Updates
  • Resolved
    UTC
    Resolved

    We would like to inform you that the SSIM productions have now all completed and been delivered.
    We appreciate your understanding while we worked on resolving the issue and apologise for the inconvenience caused.

  • Update
    UTC
    Update

    The majority of SSIM productions have been successfully completed, with only a few remaining productions currently underway. We will provide you with further updates on the progress shortly.

  • Monitoring
    UTC
    Monitoring

    We are can now inform you that the WDF files scheduled to run this morning have now been successfully delivered.

    While we continue to work on the delivery of SSIM files, we will provide you with regular updates on our progress.

  • Investigating
    UTC
    Investigating

    We are presently encountering a delay in the delivery of our SSIM and WDF files this morning. This is due to late processing of inbound schedule data.
    We extend our sincere apologies for any inconvenience this may cause, and confirm that the productions are now running with an approximate delay of 6hours.
    Rest assured, we will provide ongoing updates as the situation progresses.