OAG - Issues with running Reports in Connection Analyser – Incident details

Status FvXML API experiencing degraded performance

Issues with running Reports in Connection Analyser

Resolved
Degraded performance
Started about 1 month agoLasted about 4 hours

Affected

Analyser Products

Degraded performance from 2:59 PM to 7:07 PM

Connections Analyser

Degraded performance from 2:59 PM to 7:07 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved now and normal functions to Connections Analyser has been restored.

    We thank you for your patience and understanding regarding this.

    Should you have any questions or concerns about this incident, please do not hesitate to reach out to support@oag.com.

  • Investigating
    Investigating

    We are currently investigating an issue affecting report generation in Connections Analyser. Our initial assessment suggests this may be related to a database error.

    At this time, the issue appears to be isolated to Connections Analyser, but we will continue to monitor the situation and provide updates if anything changes.

    Please be assured that this is already being actively addressed, and our team is working to resolve the issue as quickly as possible.

    If you have any questions or need further assistance, please contact us at support@oag.com.

    Thank you for your patience and understanding.