OAG - Delayed SSIM & Flight Info Direct Data load – Incident details

All systems operational

Delayed SSIM & Flight Info Direct Data load

Resolved
Degraded performance
Started over 2 years agoLasted about 6 hours

Affected

Flight Info Products

Degraded performance from 8:10 AM to 1:54 PM

Flight Info Direct

Degraded performance from 8:10 AM to 1:54 PM

Schedules Products

Degraded performance from 8:10 AM to 1:54 PM

Schedules SSIM File

Degraded performance from 8:10 AM to 1:54 PM

Updates
  • Resolved
    Resolved

    All SSIM Files are now delivered.

  • Identified
    Identified

    Flight Info data load is now complete and up to date.

    Apologies for any inconvenience caused

  • Investigating
    Investigating

    OAG are currently experiencing a latency issue in our SSIM products and Flight Info Data load. This issue has unfortunately resulted in delayed delivery times for SSIM and a delayed refresh of Flight Info data.

    We want to assure you that we are closely monitoring the situation and are actively working on finding the root cause to this ongoing issue.
    Our team is committed to finding a swift and effective solution, and we will provide updates on our progress as we continue to work towards a resolution.

    We apologise for any inconvenience this may cause, and we appreciate your patience and understanding during this time.