Delay with file deliveries

Resolved

Degraded performance

Started almost 3 years agoSeptember 23, 2023Lasted about 4 hoursSeptember 23, 202311:44 AM3:53 PMUTC

Affected

Flight Info Products

Flight Info Direct

Flight Info API

Schedules Products

Schedules SSIM File

Schedules WDF File

Updates

Resolved
September 23, 2023 at 3:53 PMUTC
Resolved
September 23, 2023 at 3:53 PMUTC
We would like to inform you that the last SSIM productions are now running and will be delivered within the next two hours.
We appreciate your understanding while we worked on resolving the issue and apologise for the inconvenience caused.
Update
September 23, 2023 at 1:04 PMUTC
Update
September 23, 2023 at 1:04 PMUTC
We are can now inform you that the WDF files scheduled to run this morning have now been successfully delivered.

While we continue to work on the delivery of SSIM files, we will provide you with regular updates on our progress.
Monitoring
September 23, 2023 at 12:34 PMUTC
Monitoring
September 23, 2023 at 12:34 PMUTC
I can advise that Flight Info API, and Flight Info Direct services are now fully operational. While we continue to work on the delivery of SSIM and WDF files, we will provide you with regular updates on our progress.
Investigating
September 23, 2023 at 11:44 AMUTC
Investigating
September 23, 2023 at 11:44 AMUTC
We are presently encountering a delay in the delivery of our SSIM and WDF files this morning.
This matter is also impacting the Flight Info Direct - Schedules and Flight Info API - Schedules. We extend our sincere apologies for any inconvenience this may cause, and confirm our team are working to restore the service. Rest assured, we will provide ongoing updates as the situation progresses.

OAG - Delay with file deliveries – Incident details