OAG - Status Data incident impacting AA, DL and KL – Incident details

This incident has been resolved.

Update:

The final processing steps for the resolution of AA data for Dynamic Schedules is now complete and Dynamic Schedules will start publishing corrected AA Schedules.

Update :

Status data issues resolved.

Dynamic schedules issues are partially resolved with KL and DL recovered. The remaining fix for AA remains unresolved, but the recovery process is progressing well and expected to be fully resolved inside of the next 90 minutes.

Next update in 90 mins or when our final recovery process completes

Once again, apologies for this ongoing service disruption

Update:

For Status data, KL data has now been fixed and data will be flowing again for KL through the OAG toolset.

For Dynamic Schedules, we are continuing to work on this issue. For DL and KL the problems have now been resolved and the current estimate is AA data issues will be resolved within the next 90 minutes.

The next update will be in 90 minutes or sooner, if we can provide an update on resolution before this.

Apologies for the this ongoing service disruption.

Update:

For Status data products the impact is not with AA and DL as previously mentioned. Only KL is impacted. Remediation actions are ongoing and we expect this issue to be resolved within the next 90 minutes.

For Schedules Dynamic customers, the impact remains against AA, DL and KL. We expect resolution to take longer and we will provide further updates in 90 minutes in conjunction with our update on Status data.

Apologies for this ongoing service disruption. OAG are working hard to fix this issue as expeditiously as possible.