OAG - Flight Info Alerts & Flight Info API instances issue – Incident details

All systems operational

Flight Info Alerts & Flight Info API instances issue

Resolved
Degraded performance
Started over 1 year agoLasted about 4 hours

Affected

Flight Info Products

Degraded performance from 3:14 AM to 4:40 AM, Operational from 3:14 AM to 4:40 AM, Degraded performance from 4:40 AM to 7:15 AM

Flight Info Direct

Operational from 3:14 AM to 4:40 AM, Degraded performance from 4:40 AM to 7:15 AM

Flight Info API

Degraded performance from 3:14 AM to 7:15 AM

Flight Info Alerts

Degraded performance from 3:14 AM to 7:15 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident is now resolved and all schedules updates are flowing. No data has been lost.

    OAG apologises for any inconvenience this may have caused.

  • Update
    UTC
    Update

    We are actively investigating this incident. Please note that there are delays in Schedules updates at this time.  FI Direct is also impacted. Status updates are unaffected.

  • Investigating
    UTC
    Investigating

    Flight Info Alerts and the Flight Info API are currently not receiving any instances from Snowflake. Our team is actively investigating the issue.