OAG - Delay with Delivery of SSIM, WDF and Schedules based products – Incident details

Experiencing partially degraded performance

Delay with Delivery of SSIM, WDF and Schedules based products

Resolved
Operational
Started 9 months agoLasted about 18 hours

Affected

Flight Info Products

Operational from 9:48 PM to 3:40 PM

Flight Info Direct

Operational from 9:48 PM to 3:40 PM

Flight Info API

Operational from 9:48 PM to 3:40 PM

Schedules Products

Operational from 9:48 PM to 3:40 PM

Schedules SSIM File

Operational from 9:48 PM to 3:40 PM

Schedules WDF File

Operational from 9:48 PM to 3:40 PM

Updates
  • Resolved
    Resolved

    We can confirm that all schedule products successfully completed their production runs by 14:30 UTC.

    We sincerely apologise for any inconvenience caused by the production latency and appreciate your patience and understanding throughout this process.

  • Update
    Update

    We can confirm that the majority of productions have now been successfully completed, with the remaining SSIM productions currently in progress and expected to be delivered shortly.

    We apologise for any inconvenience caused by the inbound processing issue due to the corrupt file. A further update will be provided once all productions are complete.

  • Monitoring
    Monitoring

    We would like to inform you that the data refresh for FI Direct was successfully completed this morning at 01:11 UTC. While the WDF productions have completed, the SSIM productions are still in progress and currently experiencing an approximate delay of four hours. These will be delivered as soon as possible.

    We sincerely apologise for the inconvenience caused by this delay, which was the result of a corrupt inbound data file. Please rest assured that we are actively monitoring the outstanding productions and will provide updates on their progress throughout the day.

  • Investigating
    Investigating

    We regret to inform you of a delay in the delivery of our schedule-based products due to issues with inbound processing snapshot has been delayed. The products affected are SSIM, WDF, Dynamic, Flight Info Direct - Schedules, Flight Info API - Schedules services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.