OAG - Extraction issue when using New Analyser Platform – Incident details

All systems operational

Extraction issue when using New Analyser Platform

Resolved
Degraded performance
Started 9 months agoLasted about 24 hours

Affected

Analyser Products

Degraded performance from 11:35 AM to 11:26 AM

Schedules Analyser

Degraded performance from 11:35 AM to 11:26 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has now been resolved. We apologise for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

  • Investigating
    UTC
    Investigating

    We have found and issue where accessing the New Analyser Platform where users can run reports but are unable to select Save to extract the said reports.

    We've ran some health checks but are continuing to run into problems. This is being investigated thoroughly and we'll advise as soon as the issue is resolved.

    In the meantime, Analyser Classic Platform is still working as expected and can be used as a temporary alternative.


    We apologise for any inconvenience caused. Should you have any questions or concerns with this incident, please do not hesitate to contact support@oag.com.


    We thank you for your kind patience and understanding.