New Analyser Metis – Delayed Data Availability - Incident details - OAG

Updates

Resolved
July 13, 2026 at 12:18 PMUTC
Resolved
July 13, 2026 at 12:18 PMUTC
The issue has now been resolved. The latest data is available in Analyser Metis, and normal service has been restored. Thank you for your patience while we worked to resolve this issue.
Update
July 13, 2026 at 11:10 AMUTC
Update
July 13, 2026 at 11:10 AMUTC
Recovery is progressing as expected. The data load is currently being processed and is expected to complete in approximately one hour. We are continuing to monitor the recovery and will provide a further update once the latest data becomes available. Thank you for your patience.
Monitoring
July 13, 2026 at 8:10 AMUTC
Monitoring
July 13, 2026 at 8:10 AMUTC
We implemented a fix and are currently monitoring the result.
Identified
July 13, 2026 at 8:07 AMUTC
Identified
July 13, 2026 at 8:07 AMUTC
We have identified the cause of an issue affecting the New Analyser Metis data domain.
A data load required to update Analyser Metis did not complete successfully. As a result, the latest data from yesterday is currently unavailable in New Analyser Metis. Customers using Analyser Metis may experience delayed access to the most recent data.
Analyser Classic is operating normally and remains up to date.
Our engineering team is actively restoring the affected data load. The current estimated time to resolution is 2–3 hours.
We will provide further updates as recovery progresses.

OAG - New Analyser Metis – Delayed Data Availability – Incident details