OAG - Notice history

Schedules Analyser experiencing degraded performance

Notice history

Nov 2025

Extraction issue when using New Analyser Platform
  • Investigating
    Investigating

    We have found and issue where accessing the New Analyser Platform where users can run reports but are unable to select Save to extract the said reports.

    We've ran some health checks but are continuing to run into problems. This is being investigated thoroughly and we'll advise as soon as the issue is resolved.

    In the meantime, Analyser Classic Platform is still working as expected and can be used as a temporary alternative.


    We apologise for any inconvenience caused. Should you have any questions or concerns with this incident, please do not hesitate to contact support@oag.com.


    We thank you for your kind patience and understanding.

Oct 2025

Planned Maintenance – Tuesday, 21 October 2025 @ approx. 12:00 BST - Affecting Schedules products
  • Completed
    October 21, 2025 at 1:29 PM
    Completed
    October 21, 2025 at 1:29 PM

    Maintenance and post-checks have completed successfully.

    We thank you for your continued patience and understanding while we work to improve our internal processes to provide even better service.

    Should you have questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com and we would gladly address any concerns.

  • In progress
    October 21, 2025 at 1:04 PM
    In progress
    October 21, 2025 at 1:04 PM

    Due to some post-checks still running, we've decided to extend the maintenance for an additional 1 hour.

    We're working on this diligently to get the system back up and running.

    We apologise for any inconvenience caused and we thank you for your kind understanding.

    Should you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com

  • Completed
    October 21, 2025 at 1:00 PM
    Completed
    October 21, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    October 21, 2025 at 11:00 AM
    In progress
    October 21, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    October 21, 2025 at 11:00 AM
    Planned
    October 21, 2025 at 11:00 AM

    As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Tuesday, 21 October 2025, with an estimated start time of 12:00 BST.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

     We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

     The maintenance is expected to last for approximately 1.5 hours, though some flexibility may be required.

     We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding.

Sep 2025

Planned Maintenance – Tuesday, 30 September 2025 @ approx. 10:00 BST - Affecting Metis Schedules products FI Alerts & FI API
  • Completed
    September 30, 2025 at 9:52 AM
    Completed
    September 30, 2025 at 9:52 AM

    Maintenance has completed successfully. We thank you for your patience and understanding.

    Should you have any issues or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com.

  • In progress
    September 30, 2025 at 9:00 AM
    In progress
    September 30, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 9:00 AM
    Planned
    September 30, 2025 at 9:00 AM

    Please be advised that scheduled maintenance is planned for Tuesday, 30 September 2025, with an estimated start time of 10:00 BST.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    This update will also introduce an enhanced version of the service incorporating Release Sell Date (RSD) functionality. We are continually working to improve our services, and this enhancement forms part of that ongoing effort. Future release notes will share more details on how these improvements benefit our customers.

    The maintenance is expected to last for approximately 1 hour, though some flexibility may be required.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

Planned Maintenance – Wednesday, 24 September 2025 @ approx. 10:00 BST - Affecting Metis Schedules products FI Alerts & FI API
  • Completed
    September 24, 2025 at 9:52 AM
    Completed
    September 24, 2025 at 9:52 AM

    Maintenance completed successfully (ahead of schedule)

  • In progress
    September 24, 2025 at 9:00 AM
    In progress
    September 24, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    September 24, 2025 at 9:00 AM
    Planned
    September 24, 2025 at 9:00 AM

    Please be advised that scheduled maintenance is planned for Wednesday, 24 September 2025, with an estimated start time of 10:00 BST.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

     We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

     The maintenance is expected to last for approximately 1 hour, though some flexibility may be required.

     We apologise for any inconvenience this may cause and will provide updates on the progress.

SYX and ABJ Terminal Update -Scheduled Maintenance Tuesday, 23 September 2025 @ approx. 10:00 BST - Affecting Schedule Products
  • Completed
    September 23, 2025 at 11:58 AM
    Completed
    September 23, 2025 at 11:58 AM

    Maintenance has completed successfully.

    We thank you for your patience and understanding while we have sorted out this maintenance.

    Should you have any questions or concerns relating to this maintenance, please do not hesitate to reach out to support@oag.com

    Thank you!

  • In progress
    September 23, 2025 at 11:17 AM
    In progress
    September 23, 2025 at 11:17 AM

    We ran into an issue where we needed to rerun some updates on this maintenance.

    We're extending this maintenance for another hour and will continue to update here as needed.

    Apologies for any inconveniences caused and we thank you for your understanding.

  • Completed
    September 23, 2025 at 11:00 AM
    Completed
    September 23, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    September 23, 2025 at 9:00 AM
    In progress
    September 23, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    September 23, 2025 at 9:00 AM
    Planned
    September 23, 2025 at 9:00 AM

    Please be advised that scheduled maintenance is planned for Tuesday, 23 September 2025, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance is depending on the completion of ongoing processes.

    The purpose of this maintenance is to update terminal data at ABJ – Félix Houphouët-Boigny International Airport and SYX – Phoenix International Airport, in line with the recent IATA notifications. Both airports have become terminal airports and will be updated in the database accordingly.

    During the maintenance period, the supply of data will be temporarily paused while the terminal changes are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    The maintenance is expected to last approximately 2 hours, but due to processes needing to complete before we can start, we have allowed for a delay within the timed maintenance posted.

    We apologise for any inconvenience this may cause and will provide updates of progress, when available.

New Analyser Platform Down
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Schedules Dynamic Maintenance 04 Sep 2025 at 9:30am BST
  • Completed
    September 04, 2025 at 9:15 AM
    Completed
    September 04, 2025 at 9:15 AM
    Maintenance has completed successfully
  • In progress
    September 04, 2025 at 8:30 AM
    In progress
    September 04, 2025 at 8:30 AM
    Maintenance is now in progress
  • Planned
    September 04, 2025 at 8:30 AM
    Planned
    September 04, 2025 at 8:30 AM

    We are planning for a scheduled maintenance on Schedules Dynamic, on Thursday Sep 4th, 09:30am BST which will last approximately 45 minutes. We apologize for the inconvenience this may cause.

Sep 2025 to Nov 2025

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