OAG - Notice history

All systems operational

Analyser Suite - Operational

Flight Info Direct - Operational

Flight Info API - Operational

Flight Info Alerts - Operational

Flight Info Developer Portal - Operational

Schedules Dynamic - Operational

Schedules SSIM File - Operational

Schedules WDF File - Operational

Status Flightview Dynamic - Operational

Status Flightview Notifications for Business - Operational

Status FvBatch API - Operational

Status FvXML API - Operational

Status Flight Leg Report File - Operational

RouteMapper - Operational

OAG Flights - Operational

Cargo Flights - Operational

Notice history

Aug 2025

Planned Maintenance Wednesday, 27 August 2025 @ approx 10:00 BST - Affecting Schedule Products
Scheduled for August 27, 2025 at 9:00 AM – 12:00 PM about 3 hours
  • Planned
    August 27, 2025 at 9:00 AM
    Planned
    August 27, 2025 at 9:00 AM

    Please be advised that scheduled maintenance is planned for Wednesday, 27 August 2025, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes.

    The purpose of this maintenance is to perform an update to terminal data at three(3) airports, namely TSR - Timișoara International Airport, TYN - Taiyuan Wusu International Airport, and WNZ - Wenzhou Longwan International Airport, as they have become new terminal airports. During this period, the supply of data will be temporarily suspended while the terminal change is implemented. However, no data will be lost, and all data will be supplied in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • METIS

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 1 hour but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

     We apologise for any inconvenience this may cause and will provide updates of progress, when available.

CKG Terminal Update – Scheduled Maintenance on Wednesday, 20 August 2025 @ Approx 10:00 BST - Affecting Schedule Products
  • Completed
    August 20, 2025 at 11:36 AM
    Completed
    August 20, 2025 at 11:36 AM

    We would to inform you that the scheduled maintenance has been completed successfully, and all systems are now back online.

    Thank you for your patience and understanding during this time.

  • In progress
    August 20, 2025 at 9:00 AM
    In progress
    August 20, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    August 20, 2025 at 9:00 AM
    Planned
    August 20, 2025 at 9:00 AM

    Please be advised that scheduled maintenance is planned for Wednesday, 20 August 2025, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes.

    The purpose of this maintenance is to update terminal data at CKG – Chongqing Jiangbei International Airport, in line with the recent IATA notification (Terminal 2 to 2A, Terminal 3 to 3A). During the maintenance period, the supply of data will be temporarily paused while the terminal changes are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.


    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • FI Direct (METIS)

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 3 hours, but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

    We apologise for any inconvenience this may cause and will provide updates of progress, when available.

FI API Schedules - Issue with new schedule data - 14 August 2025 - 0100 BST
  • Resolved
    Resolved

    This incident has been resolved.

    We apologise for any inconvenience caused during the downtime. If you have any further questions, please contact us at support@oag.com.

  • Identified
    Identified

    We are continuing to actively work towards a resolution. We apologise for any inconvenience this may be causing and appreciate your patience as we work to resolve it as quickly as possible.

  • Investigating
    Investigating

    We are currently investigating an incident affecting the loading of schedule updates within FI API Schedules. This issue has been caused by an unexpected upgrade within Snowflake.

    Clients can still query existing data; however, there have been no new schedule updates since 14 August at 1:00 AM BST.


    We are actively working to resolve this issue and will provide updates as soon as possible.


    We apologise for the inconvenience and thank you for your patience and understanding.

Planned Maintenance Notification – Wednesday, 13 August 2025 @ Approx 10:00 BST - Affecting Schedule Products
  • Completed
    August 13, 2025 at 10:00 AM
    Completed
    August 13, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    August 13, 2025 at 9:00 AM
    In progress
    August 13, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    August 13, 2025 at 9:00 AM
    Planned
    August 13, 2025 at 9:00 AM

    Please be advised that scheduled maintenance is planned for Wednesday, 13 August 2025, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes.

    The purpose of this maintenance is to implement a system update and enhancement.

    During this period, the supply of data will be temporarily suspended while the fix is implemented. However, no data will be lost, and all data will be supplied in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • FI Direct (Metis)

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 1 hour but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

     

    We apologise for any inconvenience this may cause and will provide updates of progress, when available.

Flight Info Alerts not being delivered
  • Update
    Update

    This incident has been resolved.

    We apologise for any inconvenience caused during the downtime. If you have any further questions, please contact us at support@oag.com.

  • Resolved
    Resolved

    This incident has been resolved.

    We apologize for any inconvenience caused during the downtime. If you have any further questions, please contact us at support@oag.com.

  • Monitoring
    Monitoring
    We are currently addressing an issue that is preventing Flight Info Alerts from being sent. We apologize for the inconvenience and are working to restore this service as quickly as possible. Alerts are now working as expected.

Jul 2025

Planned Maintenance Wednesday, 30JUL25 @ approx 1230pm BST - Affecting Schedule Products
  • Completed
    July 30, 2025 at 12:55 PM
    Completed
    July 30, 2025 at 12:55 PM
    Maintenance has completed successfully.
  • In progress
    July 30, 2025 at 11:30 AM
    In progress
    July 30, 2025 at 11:30 AM
    Maintenance is now in progress
  • Planned
    July 30, 2025 at 11:30 AM
    Planned
    July 30, 2025 at 11:30 AM

    Please be advised that scheduled maintenance is planned for Wednesday, 30July 2025, with an estimated start time of 12:30 BST. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes.

    The purpose of this maintenance is to perform a server upgrade. During this period, the supply of data will be temporarily suspended while the server upgrade is implemented. However, no data will be lost, and all data will be supplied in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • METIS - FI Direct

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 2 hours but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

     

    We apologise for any inconvenience this may cause and will provide updates of progress, when available.

New Maintenance Window – Continuation of Terminal Update Work (22 July 2025) - Affecting Schedule Products
  • Completed
    July 22, 2025 at 12:23 PM
    Completed
    July 22, 2025 at 12:23 PM
    Maintenance has completed successfully.
  • In progress
    July 22, 2025 at 10:50 AM
    In progress
    July 22, 2025 at 10:50 AM
    Maintenance is now in progress
  • Planned
    July 22, 2025 at 10:50 AM
    Planned
    July 22, 2025 at 10:50 AM

    Please be advised that the previously scheduled maintenance for Tuesday, 22 July 2025, beginning at 10:00 BST, is still ongoing. While some progress has been made, the terminal update job has not yet been fully completed.

    As a result, we will be initiating a new maintenance window as a continuation of the original activity. This is required to complete the terminal data updates at the following airports:

    • IKT – Irkutsk Airport

    • MLE – Velana International Airport

    The new allocated time for this maintenance window is one hour.

    During this period, the supply of data for Schedules-related products will continue to be temporarily suspended while we complete the remaining updates. These products include:

    • Schedules Dynamic

    • METIS – FI Direct

    • FI Alerts

    • FI API

    As with the earlier notice, no data will be lost, and all data will be delivered in full once the work is complete.


    We appreciate your patience and understanding as we work to complete this task.


    Apologies for any inconvenience caused.

Planned Maintenance Tuesday, 22 July 2025 @ approx 10:00 BST - Affecting Schedule Products
  • Completed
    July 22, 2025 at 10:30 AM
    Completed
    July 22, 2025 at 10:30 AM
    Maintenance has completed successfully
  • Update
    July 22, 2025 at 9:45 AM
    In progress
    July 22, 2025 at 9:45 AM

    Please note that we need to extend the current maintenance window by approximately 30 minutes. We apologise for the delay and appreciate your understanding as we complete the final steps.

  • In progress
    July 22, 2025 at 9:00 AM
    In progress
    July 22, 2025 at 9:00 AM

    Maintenance is now in progress.

  • Planned
    July 22, 2025 at 9:00 AM
    Planned
    July 22, 2025 at 9:00 AM

    Please be advised that scheduled maintenance is planned for Tuesday, 22 July 2025, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes.

    The purpose of this maintenance is to perform an update to terminal data at IKT - Irkutsk Airport and MLE - Velana International Airport as they have become new terminal airports. During this period, the supply of data will be temporarily suspended while the terminal change is implemented. However, no data will be lost, and all data will be supplied in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • METIS - FI Direct

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 1 hour but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

     

    We apologise for any inconvenience this may cause and will provide updates of progress, when available.

Planned Maintenance Thursday, 17JUL25 @ approx 1230pm BST - Affecting Schedule Products
  • Completed
    July 17, 2025 at 11:55 AM
    Completed
    July 17, 2025 at 11:55 AM

    Maintenance has completed successfully and access should be back.
    We thank you for your patience and understanding as we progress this necessary update.

    Should you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com.

  • In progress
    July 17, 2025 at 11:30 AM
    In progress
    July 17, 2025 at 11:30 AM
    Maintenance is now in progress
  • Planned
    July 17, 2025 at 11:30 AM
    Planned
    July 17, 2025 at 11:30 AM

    Please be advised that scheduled maintenance is planned for Thursday, 17 July 2025, with an estimated start time of 12:30 BST.
    Kindly note that this time is approximate, as the maintenance will begin only after certain ongoing processes have been completed.

    The purpose of this maintenance is to update our internal operating system. As part of this update, a system reboot will be required and no new data will be published while the internal operating system is down.

    The expected duration of the maintenance is approximately 30 minutes. No data will be lost, and all data will be delivered in full once the maintenance is complete.

    Affected Products:

    This maintenance will impact Schedules-related services, including:

    • Schedules Dynamic

    • METIS

    • FI Alerts

    • FI API

    While the maintenance window is planned for 30 minutes, please allow for some flexibility, as the start time may be delayed due to dependency on process completion.

    We apologise for any inconvenience this may cause and will share progress updates as they become available.

    Thank you for your understanding.

Jun 2025

OAG Analyser issues with Seats for 2025 returning missing values
  • Resolved
    Resolved

    The restore of Schedules and seats data from 22nd June has now been completed.

    The next schedules update will run as normal on 6th July.

    OAG apologises for the disruption and inconvenience this issue has caused.

    If you have any further questions or concerns, please contact support@oag.com

  • Update
    Update

    During the data refresh of Analyser seats yesterday 29th June, due to a data issue with equipment codes, OAG were not able to fully load all seats data. This will affect queries against June 2025 seats data and forward looking data.

    OAG are now restoring Schedules and seats data from the previous week (22nd June 2025) to ensure all seat data is available.

    The restore is currently underway and once complete, all data will be available as of 22nd June.

    Next weeks Schedules update will be run as normal on 6th July.

    Monthly reports will be run as normal tomorrow from data correct as of 22nd June.

    OAG apologises for any disruption or inconvenience.

    We will provide a further update once the restore has completed or in the next 2 hours

    Please contact support@oag.com if you have any questions or concerns.

  • Update
    Update

    OAG are continuing to work on building remediation steps for this issue.

    A further update will be provided when we have more information to share or in 2 hours.

    OAG apologises for the ongoing disruption.

    For questions or concerns, please contact support@oag.com

  • Update
    Update

    OAG is continuing to work on identifying remediation.

    Work is ongoing and we will provide a further update in 90 minutes.

    OAG apologise for this ongoing disruption.

    For further questions or concerns please contact support@oag.com

  • Identified
    Identified

    Currently OAG is experiencing some issues with Schedules Analyser and seats for 2025 data returning no values for some carriers.

    Some customers will see scheduled reports with missing data.

    OAG has identified the root cause and is working on applying a fix.

    All other parts of Analyser are working as normal.

    We will provide an update on status in 90 minutes.

    OAG apologises for any disruption this may cause.

    For any questions or concerns please contact support@oag.com

Planned Maintenance Wednesday, 25JUN25 @ approx 1000 BST - Affecting Schedule Products
  • Completed
    June 25, 2025 at 11:58 AM
    Completed
    June 25, 2025 at 11:58 AM

    Maintenance Complete

    We’re pleased to confirm that the scheduled maintenance has been successfully completed and all systems are now fully operational.

    Our teams are continuing to monitor system performance closely to ensure everything remains stable and functioning as expected.

    Thank you for your patience and understanding as we carried out this essential maintenance for terminal updates.

    If you have any questions or concerns, please don’t hesitate to contact us at support@oag.com.

  • Update
    June 25, 2025 at 11:20 AM
    In progress
    June 25, 2025 at 11:20 AM

    Update: Ongoing Maintenance

    We are continuing to experience technical challenges during the maintenance process. While we’ve successfully updated one terminal, we’ve encountered a blockage preventing the second terminal update from proceeding.

    To resolve this safely and effectively, we’re extending the maintenance window by an additional 45 minutes.

    We sincerely apologize for any inconvenience this may cause and truly appreciate your continued patience and understanding.

    If you have any questions or concerns, please don’t hesitate to contact us at support@oag.com.

  • Update
    June 25, 2025 at 10:45 AM
    In progress
    June 25, 2025 at 10:45 AM

    The maintenance is still currently in progress and we have ran into some unexpected issues which is causing some delay.

    It will require an additional 30 minutes to complete. We’re working to restore full service as quickly and safely as possible.

    Thank you for your continued patience and understanding during this extended maintenance window.

    Should you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com

  • In progress
    June 25, 2025 at 9:23 AM
    In progress
    June 25, 2025 at 9:23 AM

    Maintenance is now in progress. We'll continue to update here as needed.

    The purpose of this maintenance is to perform an update to terminal data at TIF - Tiaf Airport and MRV - Mineralnye Vody Airport as they have become new terminal airports. During this period, the supply of data will be temporarily suspended while the terminal change is implemented. However, no data will be lost, and all data will be supplied in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • METIS

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 1 hour but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

    We apologise for any inconveniences this has caused and we thank you for your understanding.

    Should you have any question or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com

  • Update
    June 25, 2025 at 8:53 AM
    Planned
    June 25, 2025 at 8:53 AM

    Please note that the scheduled maintenance is experiencing a slight delay and is now expected to begin 30 minutes later than originally planned. We apologize for the inconvenience and appreciate your patience.

    We will provide further updates as needed. Thank you for your understanding.

  • Planned
    June 25, 2025 at 8:53 AM
    Planned
    June 25, 2025 at 8:53 AM

    Please note that the scheduled maintenance is experiencing a slight delay and is now expected to begin 30 minutes later than originally planned. We apologize for the inconvenience and appreciate your patience.

    We will provide further updates as needed. Thank you for your understanding.

Delayed delivery for SSIM and WDF products for today, 19JUN2025.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    The snapshot data processing has completed and is flowing as expected. This will now start generating the data for the affected products, however, a delivery delay is still expected. We thank you for your kind understanding.
  • Identified
    Identified

    We have identified an issue within our data processing which has affected the generation of the data for our SSIM, WDF, and Reference data products which relies on Schedules snapshots, which will cause some delivery delays.

    We're closely working on this and monitoring the necessary processes and will advise further updates as needed.

    We apologise for any inconvenience this may have caused.

    Thank you for kind patience and understanding.

Service Disruption Notice – Internet Connectivity Issues
  • Resolved
    Resolved

    We can confirm that at 14:34 BST all internet connections were restored.

    We sincerely apologise for any inconvenience or disruption this may have caused and appreciate your patience and understanding while our technical teams worked to restore normal service.

    Thank you for your continued support.

     

    If you should have any questions and concerns, please contact support@oag.com

  • Identified
    Identified

    We can confirm that the following products are now back online- Analyser Suite, OAG flights, Cargo Flights. However, we are still actively working to fully restore internet connectivity.

    We understand the disruption this may have caused and sincerely apologise for the inconvenience. We will provide a further update as soon as more information becomes available.

    Thank you for your continued patience and understanding.

  • Investigating
    Investigating

    We are currently experiencing internet connectivity issues that are impacting both inbound schedule and status feeds, as well as some outbound products.

    Our team is actively working to resolve the issue as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding.

    If you have any questions or require further assistance, please do not hesitate to contact us at Support@oag.com.

Delay in Weekly Connection Data Refresh – Flight Info Direct & API Connections
  • Resolved
    Resolved

    We would like to inform you that the unexpected delay in the process of building connections for the Flight Info Direct Connections and Flight Info API Connections service has now completed. The refresh occurred today, 6th June 2025 at 10:06:53.

    We sincerely apologise for any inconvenience or disruption this may have caused and appreciate your patience and understanding while the process completed.

    Thank you for your continued support.

     

    If you should have any questions and concerns, please contact support@oag.com

  • Investigating
    Investigating

    Following the scheduled maintenance conducted on 1st June 2025, OAG has encountered an unexpected delay in the process of building connections for the Flight Info Direct Connections and Flight Info API Connections products. While the process is currently underway, it is not expected to complete until the morning of Friday, 6th June. As a result, this week’s connection data refresh has not yet occurred.

    We sincerely apologise for any inconvenience or disruption this may cause and appreciate your patience and understanding.

    If you have any questions or require further assistance, please do not hesitate to contact us at support@oag.com.

Jun 2025 to Aug 2025

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