Notice history
Feb 2026
- ResolvedResolved
This incident has been resolved and the reports for today, 16 February 2026, has been sent out to the respective users.
The email service has been resolved as well so scheduled reports from this point forward will be ran and sent out automatically.
As previously mentioned, should you require the previous reports (12-15FEB), please message support@oag.com and we'll facilitate that for you.
We thank you for your patience and understanding while we resolve this for you.
- IdentifiedIdentified
We've identified the issue: while scheduled reports have been running successfully since February 12, 2026, our email service failed to deliver them.
Resolution Plan:
We will send today's reports (February 16) to avoid overwhelming inboxes
Reports from February 12-15 are available upon request—Please email support@oag.com if you require them.
We'll update you once today's reports have been sent.
Thank you for your patience.
- InvestigatingInvestigating
We're currently investigating an issue where Scheduled Reports configured in Schedule Analyser are not being delivered, despite the system showing they have executed successfully (indicated by updated timestamp).
Workaround: Users can manually run Scheduled Reports to extract data while we investigate the root cause.
We will provide updates as soon as more information becomes available.
Should you have any questions or concerns regarding this, please do not hesitate to contact support@oag.com
We apologise for any inconveniences caused and we thank you for your patience and understanding.
- ResolvedResolved
We found the issue and have implemented an fix.
At the same time, we needed to clear the queue of the build up in order to have succeeding reports run successfully.Please try running your reports again. Should you continue to have issues or have any questions regarding this incident, please contact support@oag.com
We apologies for any inconvenience caused and we thank you for your continued patience and understanding.
- IdentifiedIdentified
We have identified an issue affecting Connections Analyser which is preventing building and extracting connection reports.
We are currently working on a fix and will further advise once we have additional information.We apologise for any inconveniences caused and if you have any questions or concerns with this incident, please do not hesitate to contact support@oag.com
Thank you!
- ResolvedResolved
This incident has been resolved. We've cleared the queue and fixed the issue that caused the job errors.
Please re-run your reports and let us know if the issue persists.
Should you have additional questions or concern regarding this incident, please do not hesitate to reach out to support@oag.com
Thank you for your understanding and patience throughout this issue. - MonitoringMonitoring
We have identified the issue and have released a fix which is working through the reports.
We'll further update you once the issue is completely resolved. - InvestigatingInvestigating
We have several reports that clients are receiving "job aborted with errors - contact OAG" when trying to extract reports.
We are aware of this issue and are urgently investigating this matter.
We apologise for any inconvenience caused and we'll update you as soon as we have more information.
Thank you for understanding and if you have any questions regarding this issue, please do not hesitate to reach out to support@oag.com
Jan 2026
- ResolvedResolved
We can confirm that the issue has now been resolved. The corrected data was received and ingested from 21:14 UTC 29Jan2026 and the issue was fully resolved at 23:30 UTC 29Jan2026.
We apologise for any inconvenience caused while we worked with Southwest to resolve the matter. If you should have any further queries please contact us at support@oag.com.
- MonitoringMonitoring
WN have been working on a resolution and they believe they have resolved the issue. We are currently monitoring the situation and will be provide an update later today.
- IdentifiedIdentified
We have identified an issue affecting a subset of Southwest (WN) flights where the local departure date differs from the UTC departure date. This issue is related to recent changes made by Southwest to the flight status feed they provide to us.
We have engaged directly with Southwest, including a discovery call, and they are actively working on an urgent resolution. Our teams remain in close coordination, and we will provide updates as more information becomes available.
- CompletedJanuary 06, 2026 at 12:00 PMCompletedJanuary 06, 2026 at 12:00 PM
Maintenance has completed successfully and the data should start flowing again shortly.
Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.comThank you for your cooperation and understanding as we make improvements to our internal systems to provide even better service to you.
- In progressJanuary 06, 2026 at 11:43 AMIn progressJanuary 06, 2026 at 11:43 AMMaintenance is now in progress.
- PlannedJanuary 06, 2026 at 11:30 AMPlannedJanuary 06, 2026 at 11:30 AM
We have continued to run into internal processing issues with this maintenance and will extend for another hour.
We apologies for any inconvenience caused and will update you as soon as the maintenance is complete.
During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.
Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.comThank you for your cooperation and understanding.
- CompletedJanuary 06, 2026 at 11:30 AMCompletedJanuary 06, 2026 at 11:30 AMMaintenance has completed successfully
- UpdateJanuary 06, 2026 at 11:15 AMUpdateJanuary 06, 2026 at 11:15 AM
Maintenance is still ongoing and we're extending for about 30 more minutes due to some internal processing issues we ran into.
We'll continue to update as needed here and let you know once the deployment is complete.
Thank you for your patience and kind understanding. - In progressJanuary 06, 2026 at 10:00 AMIn progressJanuary 06, 2026 at 10:00 AMMaintenance is now in progress
- PlannedJanuary 06, 2026 at 10:00 AMPlannedJanuary 06, 2026 at 10:00 AM
Happy New Year 2026!
As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Tuesday, 06 January 2026, with an estimated start time of 10:00 UTC.
During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.
This maintenance will affect Schedules-related products only, including:
Flight Info Direct (METIS)
Flight Info Alerts
Flight Info API
Schedules Dynamic
We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.
The maintenance is expected to last for approximately 1.5 hours, though some flexibility may be required.
We apologise for any inconvenience this may cause and will provide updates on the progress.
Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com
Thank you for your cooperation and understanding.
Dec 2025
- ResolvedResolved
We can confirm that this incident has now been resolved.
We apologise for any inconvenience caused during the disruption. If you have any further questions, please contact us at support@oag.com.
- InvestigatingInvestigating
We are currently investigating this incident as the OAG platform remains accessible; however, Pharos data is currently delayed due to ongoing issues with cloud platform provider. While data continues to be collected and distributed via data files, the disruption means it is not being loaded into Pharos at this time. Airlines receiving data through private Snowflake shares are also impacted.
Our teams are actively monitoring the situation, and all delayed data will be added once the provider operations return to normal. Should you have any questions or concerns, please do not hesitate to reach out to us.
- ResolvedResolved
This incident has been resolved and our internal team have checked the necessary to ensure the platform is working as expected.
We thank you for your patience and understanding regarding this matter.
Should you have any questions or concerns with the incident, please do not hesitate to reach out to support@oag.com.
- InvestigatingInvestigating
The website is working but flight schedules are not returning any results. The team is currently investigation and working on resolving this issue as a high priority. Should you have any questions or concerns please do not hesitate to reach to us at support@oag.com
- ResolvedResolved
This incident has been resolved now and normal functions to Connections Analyser has been restored.
We thank you for your patience and understanding regarding this.Should you have any questions or concerns about this incident, please do not hesitate to reach out to support@oag.com.
- InvestigatingInvestigating
We are currently investigating an issue affecting report generation in Connections Analyser. Our initial assessment suggests this may be related to a database error.
At this time, the issue appears to be isolated to Connections Analyser, but we will continue to monitor the situation and provide updates if anything changes.
Please be assured that this is already being actively addressed, and our team is working to resolve the issue as quickly as possible.
If you have any questions or need further assistance, please contact us at support@oag.com.
Thank you for your patience and understanding.
- CompletedDecember 09, 2025 at 12:01 PMCompletedDecember 09, 2025 at 12:01 PM
The maintenance has completed successfully and data should resume flowing in the affected products.
We thank you for your patience and understanding while we apply this improvement in our system to provide a better service.
Should you have any questions or concerns with this maintenance, please do not hesitate to reach out to support@oag.com.
- In progressDecember 09, 2025 at 8:00 AMIn progressDecember 09, 2025 at 8:00 AMMaintenance is now in progress
- PlannedDecember 09, 2025 at 8:00 AMPlannedDecember 09, 2025 at 8:00 AM
Please be advised that scheduled maintenance is planned for Tuesday, 09 December 2025, with an approximate start time of 08:00 GMT. Please note that this is an approximate start time, and though some flexibility may be required, as the actual commencement may vary slightly depending on internal processing.
The purpose of this maintenance is to perform a planned update that will further improve consistency and accuracy within the Metis Schedules dataset. As part of this enhancement, distance values will be refreshed to ensure alignment and support an improved customer experience.
During the maintenance period, incoming data will be temporarily paused, and the following products may experience data latency:
— Flight Info Alerts (FI Alerts)
— Flight Info API (FI API)Other products, including FI Direct, will not be impacted.
The maintenance is expected to last up to 5 hours, but timings may vary slightly depending on processing.
No data will be lost, and all information will be delivered in full once the maintenance is complete.
We apologise for any inconvenience this may cause and will provide further updates when available.
Should you have any questions or concerns about this maintenance, please do not hesitate to reach out to support@oag.com