OAG - Notice history

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Notice history

Dec 2025

Pharos Data Delay Due to Snowflake Service Issues
  • Resolved
    Resolved

    We can confirm that this incident has now been resolved.

    We apologise for any inconvenience caused during the disruption. If you have any further questions, please contact us at support@oag.com.

  • Investigating
    Investigating

    We are currently investigating this incident as the OAG platform remains accessible; however, Pharos data is currently delayed due to ongoing issues with cloud platform provider. While data continues to be collected and distributed via data files, the disruption means it is not being loaded into Pharos at this time. Airlines receiving data through private Snowflake shares are also impacted.

    Our teams are actively monitoring the situation, and all delayed data will be added once the provider operations return to normal. Should you have any questions or concerns, please do not hesitate to reach out to us.

     

OAG Flights Platform not returning flights schedules
  • Resolved
    Resolved

    This incident has been resolved and our internal team have checked the necessary to ensure the platform is working as expected.

    We thank you for your patience and understanding regarding this matter.

    Should you have any questions or concerns with the incident, please do not hesitate to reach out to support@oag.com.

  • Investigating
    Investigating

    The website is working but flight schedules are not returning any results. The team is currently investigation and working on resolving this issue as a high priority. Should you have any questions or concerns please do not hesitate to reach to us at support@oag.com

Issues with running Reports in Connection Analyser
  • Resolved
    Resolved

    This incident has been resolved now and normal functions to Connections Analyser has been restored.

    We thank you for your patience and understanding regarding this.

    Should you have any questions or concerns about this incident, please do not hesitate to reach out to support@oag.com.

  • Investigating
    Investigating

    We are currently investigating an issue affecting report generation in Connections Analyser. Our initial assessment suggests this may be related to a database error.

    At this time, the issue appears to be isolated to Connections Analyser, but we will continue to monitor the situation and provide updates if anything changes.

    Please be assured that this is already being actively addressed, and our team is working to resolve the issue as quickly as possible.

    If you have any questions or need further assistance, please contact us at support@oag.com.

    Thank you for your patience and understanding.

Planned Maintenance Tuesday, 09 December 2025 @ approx. 08:00 GMT – Affecting Flight Info Alerts and Flight API
  • Completed
    December 09, 2025 at 12:01 PM
    Completed
    December 09, 2025 at 12:01 PM

    The maintenance has completed successfully and data should resume flowing in the affected products.

    We thank you for your patience and understanding while we apply this improvement in our system to provide a better service.

    Should you have any questions or concerns with this maintenance, please do not hesitate to reach out to support@oag.com.

  • In progress
    December 09, 2025 at 8:00 AM
    In progress
    December 09, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 09, 2025 at 8:00 AM
    Planned
    December 09, 2025 at 8:00 AM

    Please be advised that scheduled maintenance is planned for Tuesday, 09 December 2025, with an approximate start time of 08:00 GMT. Please note that this is an approximate start time, and though some flexibility may be required, as the actual commencement may vary slightly depending on internal processing.

    The purpose of this maintenance is to perform a planned update that will further improve consistency and accuracy within the Metis Schedules dataset. As part of this enhancement, distance values will be refreshed to ensure alignment and support an improved customer experience.

    During the maintenance period, incoming data will be temporarily paused, and the following products may experience data latency:

    — Flight Info Alerts (FI Alerts)
    — Flight Info API (FI API)

    Other products, including FI Direct, will not be impacted.

    The maintenance is expected to last up to 5 hours, but timings may vary slightly depending on processing.

    No data will be lost, and all information will be delivered in full once the maintenance is complete.

    We apologise for any inconvenience this may cause and will provide further updates when available.

    Should you have any questions or concerns about this maintenance, please do not hesitate to reach out to support@oag.com

Planned Maintenance Tuesday, 02 December 2025 @ approx. 10:00 GMT - Affecting Schedule Products
  • Completed
    December 02, 2025 at 10:53 AM
    Completed
    December 02, 2025 at 10:53 AM

    We are pleased to confirm that today’s scheduled maintenance was completed successfully ahead of time, and all services were fully restored by 10:52 AM.

    Thank you for your patience and understanding throughout this process.

  • In progress
    December 02, 2025 at 10:00 AM
    In progress
    December 02, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    December 02, 2025 at 10:00 AM
    Planned
    December 02, 2025 at 10:00 AM

    Please be advised that scheduled maintenance is planned for Tuesday, 02 December 2025, with an approximate start time of 10:00 UTC. Please note that this is an approximate start time, as the actual commencement of maintenance depends on committing the required files, so a slight variation in start time is possible.

    The purpose of this maintenance is to update terminal data for ALG – Algiers Houari Boumediene Airport, where Terminal 3 has been removed and the remaining terminals have been redesignated, in line with the recent IATA notifications.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    The maintenance is expected to last approximately 1 hour, but we kindly ask for some flexibility regarding the timings, as they may vary depending on process completion.

    We apologise for any inconvenience this may cause and will provide updates on progress when available.

Nov 2025

Planned Maintenance Wednesday, 26 November 2025 @ approx 10:00 UTC - Affecting Schedule Products
  • Completed
    November 26, 2025 at 11:26 AM
    Completed
    November 26, 2025 at 11:26 AM

    Maintenance has completed successfully and all products are transmitting data as normal.

    We thank you for your continued patience and understanding while we work to improve our data quality.

    Should you have questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com and we would gladly address any concerns.

  • In progress
    November 26, 2025 at 10:00 AM
    In progress
    November 26, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    November 26, 2025 at 10:00 AM
    Planned
    November 26, 2025 at 10:00 AM

    As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Wednesday, 26 November 2025, with an estimated start time of 10:00 UTC.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

     We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

    The maintenance is expected to last for approximately 1.5 hours, though some flexibility may be required.

     We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding.

Planned Maintenance Tuesday, 25 November 2025 @ approx 10:00 UTC - Affecting Schedule Products
  • Completed
    November 25, 2025 at 12:00 PM
    Completed
    November 25, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    November 25, 2025 at 10:00 AM
    In progress
    November 25, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    November 25, 2025 at 10:00 AM
    Planned
    November 25, 2025 at 10:00 AM

    Please be advised that scheduled maintenance is planned for Tuesday, 25 November 2025, with an estimated start time of 10:00 UTC. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes.

    The purpose of this maintenance is to update terminal data for LAX – Los Angeles International Airport, where Terminal 5 is being removed, and for CKG – Jiangbei International Airport, where Terminals 2A and 2B are being redesignated as Terminal 2, and Terminals 3A and 3B as Terminal 3. During this period, the supply of data will be temporarily suspended while the terminal change is implemented. However, no data will be lost, and all data will be supplied in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • METIS

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 2 hours but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

     

    We apologise for any inconvenience this may cause and will provide updates of progress, when available.

Scheduled Maintenance Notification - 4th November - Terminal change at NJC port
  • Update
    November 04, 2025 at 11:33 AM
    Update
    November 04, 2025 at 11:33 AM

    I can confirm that the maintenance and post checks completed successfully at 10:52 today with data flowing again at that time.

    We thank you for your continued patience and understanding while we work to improve our data quality.

    Should you have questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com and we would gladly address any concerns.

  • Completed
    November 04, 2025 at 11:30 AM
    Completed
    November 04, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    November 04, 2025 at 10:00 AM
    In progress
    November 04, 2025 at 10:00 AM
    Maintenance is now in progress
  • Update
    November 04, 2025 at 10:00 AM
    Update
    November 04, 2025 at 10:00 AM

    As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Tuesday, 04 November 2025, with an estimated start time of 10:00 UTC.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance concerns a terminal change at NJC port.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

     We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

     The maintenance is expected to last for approximately 1.5 hours, though some flexibility may be required.

     We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding.

  • Planned
    November 03, 2025 at 2:22 PM
    Planned
    November 03, 2025 at 2:22 PM
    Maintenance didn't start yet.
Extraction issue when using New Analyser Platform
  • Resolved
    Resolved

    This incident has now been resolved. We apologise for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

  • Investigating
    Investigating

    We have found and issue where accessing the New Analyser Platform where users can run reports but are unable to select Save to extract the said reports.

    We've ran some health checks but are continuing to run into problems. This is being investigated thoroughly and we'll advise as soon as the issue is resolved.

    In the meantime, Analyser Classic Platform is still working as expected and can be used as a temporary alternative.


    We apologise for any inconvenience caused. Should you have any questions or concerns with this incident, please do not hesitate to contact support@oag.com.


    We thank you for your kind patience and understanding.

Oct 2025

Planned Maintenance – Tuesday, 21 October 2025 @ approx. 12:00 BST - Affecting Schedules products
  • Completed
    October 21, 2025 at 1:29 PM
    Completed
    October 21, 2025 at 1:29 PM

    Maintenance and post-checks have completed successfully.

    We thank you for your continued patience and understanding while we work to improve our internal processes to provide even better service.

    Should you have questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com and we would gladly address any concerns.

  • In progress
    October 21, 2025 at 1:04 PM
    In progress
    October 21, 2025 at 1:04 PM

    Due to some post-checks still running, we've decided to extend the maintenance for an additional 1 hour.

    We're working on this diligently to get the system back up and running.

    We apologise for any inconvenience caused and we thank you for your kind understanding.

    Should you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com

  • Completed
    October 21, 2025 at 1:00 PM
    Completed
    October 21, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    October 21, 2025 at 11:00 AM
    In progress
    October 21, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    October 21, 2025 at 11:00 AM
    Planned
    October 21, 2025 at 11:00 AM

    As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Tuesday, 21 October 2025, with an estimated start time of 12:00 BST.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

     We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

     The maintenance is expected to last for approximately 1.5 hours, though some flexibility may be required.

     We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding.

Oct 2025 to Dec 2025

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