OAG Status - Incident history

Planned Maintenance Wednesday, 16 September 2026 @ approx. 10:00 BST - Affecting Schedule Products

Wed, 16 Sep 2026 09:00:00 +0000

Type: Maintenance

Affected Components: , , ,

Aug 18, 16:25:30 GMT+0
Identified - Please be advised that scheduled maintenance is planned for **Wednesday, 16 September 2026**, with an estimated start time of **10:00 BST**. The start time is approximate and may depend on the completion of ongoing processes. The maintenance will implement the following IATA-notified terminal update: * **FOC – Fuzhou Changle International Airport:** A new **Terminal 2** will open on 16 September 2026. During the maintenance period, data updates will be temporarily paused while this change is implemented. No data will be lost, and all information will be delivered once maintenance is complete. The maintenance will affect: * Flight Info Direct (Metis) * Flight Info Alerts * Flight Info API * Schedules Dynamic The maintenance is expected to last approximately **1 hour**, although timings may vary slightly. We apologise for any inconvenience this may cause and will provide further updates when available..

(System Improvement) Planned Maintenance Thursday, 20 August 2026 @ approx 10:00 BST - Affecting Schedule Products

Thu, 20 Aug 2026 09:00:00 +0000

Type: Maintenance

Affected Components: , , , ,

Aug 18, 13:46:38 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Thursday, 20 August 2026**, with an estimated start time of **10:00 BST**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts - Schedules * Flight Info API - Schedules * Schedules Dynamic * METIS SSIM We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 6 hours**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Planned Maintenance – Tuesday, 18 August 2026 at approximately 10:30 BST – Possible Delays to Connections Analyser Runs

Wed, 19 Aug 2026 09:30:00 +0000

Type: Maintenance

Duration: 26 days, 17 hours and 1 minute

Affected Components:

Aug 18, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 17, 11:45:27 GMT+0
Identified - **The estimated start time of 10:30BST has been delayed due to ongoing production activity. We will provide an update shortly.** As part of our ongoing service improvements, planned maintenance will take place on Tuesday, 18 August 2026, starting at approximately 10:30 BST. During the maintenance period, **Connections Analyser** runs may be delayed. Requests will be queued and processed once the maintenance is complete. No data will be lost. The maintenance is expected to last between 1 and 2 hours. We apologise for any inconvenience this may cause. For questions, please contact [support@oag.com](mailto:support@oag.com)..

Aug 18, 09:47:57 GMT+0
Identified - The planned maintenance has currently been delayed due to ongoing production activity. We will provide an update shortly..

Aug 18, 10:42:10 GMT+0
Completed - The planned maintenance has been postponed until Wednesday, 19 August 2026, at approximately 10:30 BST, following an issue with the Connection Builder load process. The issue has been resolved, and the current loads will continue to complete. We will provide a further update tomorrow morning. We apologise for any inconvenience caused..

Aug 18, 10:50:28 GMT+0
Completed - .

Planned Maintenance – Wednesday, 19 August 2026 at approximately 10:30 BST Planned Maintenance – Possible Delays to Connections Analyser Runs

Wed, 19 Aug 2026 09:30:00 +0000

Type: Maintenance

Affected Components:

Aug 18, 16:12:31 GMT+0
Identified - The planned maintenance, originally scheduled for Tuesday, 18 August, was postponed due to an issue encountered during preparatory activities. Maintenance is now scheduled to take place on Wednesday, 19 August 2026, at approximately 10:30 BST and is expected to last up to two hours. During this period, Connections Analyser runs may be delayed. Requests will be queued and processed once maintenance is complete, and no data will be lost. We apologise for any inconvenience caused..

12th August 2026 - Bookings Unadjusted Data Delayed

Wed, 12 Aug 2026 16:01:36 +0000

Type: Incident

Duration: 17 hours and 10 minutes

Affected Components: ,

Aug 12, 16:01:36 GMT+0
Identified - We would like to advise that we have not yet received this month's Bookings unadjusted data from our supplier. As a result, the Bookings data within Analyser and Snowflake will be delayed. Our supplier has been notified and has confirmed they are actively investigating the matter. We will provide a further update as soon as we have more information on the expected delivery timeline. We apologise for any inconvenience this may cause and thank you for your patience. Should you have any queries, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

Aug 13, 09:11:47 GMT+0
Resolved - We are pleased to confirm that the Bookings Unadjusted data has now been received from our supplier and successfully processed. The data should now be available within Analyser and Snowflake as expected. We apologise for the delay and thank you for your patience. Should you have any queries, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

Planned Maintenance Tuesday, 11 August 2026 @ approx. 08:00 BST - Possibly Affecting Delivery of Schedule Products

Tue, 11 Aug 2026 07:00:00 +0000

Type: Maintenance

Duration: 9 hours and 26 minutes

Affected Components: , ,

Jul 22, 13:15:52 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that scheduled maintenance is planned for **Tuesday, 11 August 2026**, with an estimated start time of **08:00 BST**. During the maintenance period, the delivery of some schedule products may be delayed while updates are implemented. No data will be lost, and all information will be processed and made available once the maintenance is complete. This maintenance may affect the following Schedules-related products and services: * Schedule SSIM * Schedule WDF * Schedule Custom data * Reference data files * Analyser Connection builder The maintenance is expected to last approximately **3 hours**. We are continuously working to enhance and improve our services, and these updates form part of that ongoing effort. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please contact [**support@oag.com**](mailto:support@oag.com). Thank you for your cooperation and understanding..

Aug 11, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 11, 08:25:23 GMT+0
Identified - We would like to advise that the scheduled maintenance window has been delayed. Due to ongoing production activity, maintenance has not yet commenced and the revised start time is now 10:30. We apologise for any inconvenience this may cause and will provide a further update as the situation progresses. Should you have any queries, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

Aug 11, 13:00:28 GMT+0
Identified - Maintenance is now in progress..

Aug 11, 16:25:47 GMT+0
Completed - We are pleased to confirm that the scheduled maintenance has been completed and all systems are operating normally. Thank you for your patience and understanding during this period. Should you have any queries or concerns, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

WDF and Connections File Delivery Delay 10th August 2026

Mon, 10 Aug 2026 04:11:50 +0000

Type: Incident

Duration: 7 hours and 54 minutes

Affected Components: ,

Aug 10, 04:11:50 GMT+0
Investigating - We are currently aware of an issue affecting the generation of WDF files and the Connections file, which means that files due for delivery may be delayed beyond their expected delivery time. Our team is actively investigating the matter and working to restore normal operations as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience in the meantime. Should you have any queries, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

Aug 10, 11:32:12 GMT+0
Monitoring - We can confirm that the issue affecting the production of WDF files has now been resolved and file generation has resumed. Please be aware that there will be a delay to deliveries as a result of the earlier disruption. We are actively monitoring the situation and will provide a further update on progress shortly. We apologise for any inconvenience this may cause and thank you for your patience. Should you have any queries, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

Aug 10, 12:05:38 GMT+0
Resolved - We are pleased to confirm that the issue has been fully resolved and normal operations have resumed. All scheduled WDF file productions have now been successfully delivered or are in the process of being delivered imminently. We sincerely apologise for the delay experienced today and for any inconvenience this may have caused. Should you have any queries or concerns regarding your file delivery, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

SSIM Delivery Delay 10th August 2026

Mon, 10 Aug 2026 01:52:22 +0000

Type: Incident

Duration: 9 hours and 35 minutes

Affected Components:

Aug 10, 04:06:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 10, 01:52:22 GMT+0
Investigating - We are currently aware of an issue affecting the generation of SSIM files, which means that files due for delivery may be delayed beyond their expected delivery time. Our team is actively investigating the matter and working to restore normal operations as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience in the meantime. Should you have any queries, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

Aug 10, 04:06:15 GMT+0
Identified - The issue affecting the generation of SSIM files has been resolved and files are now being processed but delivery will remain as delayed due to the late processing. We are continuing to monitor the situation closely to ensure that operations are restored and maintained. We apologise for any inconvenience caused and thank you for your patience. Should you have any queries, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

Aug 10, 10:12:16 GMT+0
Monitoring - We wanted to provide a further update on the progress of SSIM file deliveries following the earlier incident. The majority of scheduled SSIM productions have now completed successfully, with the remaining two productions currently in progress. We are pleased to confirm that the delay has reduced significantly, with the final deliveries expected to be completed with an approximate delay of two hours from their originally scheduled delivery times. We will continue to monitor the situation and will confirm once all deliveries have been completed. We apologise for any inconvenience caused and thank you for your continued patience. Should you have any queries, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

Aug 10, 11:27:33 GMT+0
Resolved - We are can confirm that all scheduled SSIM file productions have now been successfully delivered. We sincerely apologise for the delay experienced today and for any inconvenience this may have caused. Should you have any queries or concerns regarding your file delivery, please do not hesitate to contact us at [support@oag.com](mailto:support@oag.com)..

(System Improvement) Planned Maintenance Tuesday, 28 July 2026 @ approx 10:00 BST - Affecting Schedule Products

Tue, 28 Jul 2026 09:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

Jul 28, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 27, 08:26:45 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Tuesday, 28 July 2026**, with an estimated start time of **10:00 BST**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1.5 hours**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Planned Maintenance Tuesday, 14 July 2026 @ approx. 10:00 BST - Affecting Schedule Products

Tue, 14 Jul 2026 09:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

Jul 13, 11:28:31 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that scheduled maintenance is planned for **Tuesday, 14 July 2026**, with an estimated start time of **10:00 BST**. During the maintenance period, the supply of new schedule data will be temporarily paused while updates are implemented. No data will be lost, and all information will be processed and made available once the maintenance is complete. This maintenance may affect the following Schedules-related products and services: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic The maintenance is expected to last approximately **60 minutes**. We are continuously working to enhance and improve our services, and these updates form part of that ongoing effort. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please contact [**support@oag.com**](mailto:support@oag.com). Thank you for your cooperation and understanding..

Jul 14, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 14, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

New Analyser Metis – Delayed Data Availability

Mon, 13 Jul 2026 08:07:12 +0000

Type: Incident

Duration: 4 hours and 12 minutes

Affected Components:

Jul 13, 08:07:12 GMT+0
Identified - We have identified the cause of an issue affecting the **New** **Analyser Metis** data domain. A data load required to update Analyser Metis did not complete successfully. As a result, the latest data from **yesterday** is currently unavailable in New Analyser Metis. Customers using Analyser Metis may experience delayed access to the most recent data. **Analyser Classic is operating normally and remains up to date.** Our engineering team is actively restoring the affected data load. The current estimated time to resolution is **2–3 hours**. We will provide further updates as recovery progresses..

Jul 13, 08:10:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 13, 11:10:38 GMT+0
Monitoring - Recovery is progressing as expected. The data load is currently being processed and is expected to complete in approximately one hour. We are continuing to monitor the recovery and will provide a further update once the latest data becomes available. Thank you for your patience..

Jul 13, 12:18:51 GMT+0
Resolved - The issue has now been resolved. The latest data is available in Analyser Metis, and normal service has been restored. Thank you for your patience while we worked to resolve this issue..

SSIM and WDF Delay

Tue, 7 Jul 2026 02:36:49 +0000

Type: Incident

Duration: 16 hours and 19 minutes

Affected Components: ,

Jul 7, 02:36:49 GMT+0
Investigating - OAG are currently experiencing a delay in the delivery of our SSIM and WDF files. This is due to late processing of inbound schedule data and some ongoing performance issues in our processing systems, which we are working with priority to address. We extend our sincere apologies for any inconvenience this may cause. OAG will provide ongoing updates as the situation progresses..

Jul 7, 14:07:35 GMT+0
Monitoring - We have made further progress in our recovery efforts. All WDF files have now been successfully processed, and SSIM processing is continuing as we work through the remaining backlog. Some customers may continue to experience delays while the outstanding SSIM files are completed. Our teams continue to monitor the recovery closely and are working to restore normal processing as quickly as possible. We will provide a further update as progress continues..

Jul 7, 18:55:28 GMT+0
Resolved - We are pleased to confirm that the processing issue which caused delays to the delivery of our SSIM and WDF files has now been fully resolved. Files are being delivered as expected and normal operations have been restored. We would like to take this opportunity to sincerely apologize for any disruption this incident may have caused to your operations. We understand how critical timely data delivery is for your processes, and we regret that we fell short of the standard you would expect from us on this occasion. Should you have any outstanding concerns or notice anything further that requires attention, please do not hesitate to get in touch and we will be happy to assist..

Jul 7, 08:56:13 GMT+0
Identified - We have made significant progress in our recovery efforts, and processing of SSIM and WDF files has now resumed. We are currently working through the backlog of queued files, and some customers may continue to experience delays while normal processing is restored. Our teams continue to monitor the situation closely and will provide further updates as progress continues..

Planned Maintenance Tuesday, 30 June 2026 @ approx. 10:00 BST - Affecting Schedule Products

Thu, 25 Jun 2026 16:02:35 +0000

Type: Maintenance

Affected Components: , , ,

Jun 25, 16:02:35 GMT+0
Completed - Please be advised that scheduled maintenance is planned for Tuesday, 30 June 2026, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance depends on the completion of ongoing processes. The purpose of this maintenance is to implement terminal updates for the following airports, in line with the latest IATA notifications: * BER – Berlin Brandenburg Airport: Removal of Terminal 5. * UUD – Chinggis Khaan International Airport: Update to a terminal airport with Terminals A and B. During the maintenance period, the supply of data will be temporarily paused while the terminal changes are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete. This maintenance will affect the following products: * Flight Info Direct (Metis) * Flight Info Alerts * Flight Info API * Schedules Dynamic The maintenance is expected to last approximately **1 hour**. However, as commencement depends on the completion of ongoing processes, timings may vary slightly. We apologise for any inconvenience this may cause and will provide progress updates when available..

Planned Maintenance – Tuesday, 16 June 2026 @ approx. 10:00 BST – Affecting Schedules Products

Tue, 16 Jun 2026 09:00:00 +0000

Type: Maintenance

Duration: 46 minutes

Affected Components: , , ,

Jun 15, 11:17:04 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that scheduled maintenance is planned for **Tuesday, 16 June 2026**, with an estimated start time of **10:00 BST**. During the maintenance period, the supply of new schedule data will be temporarily paused while updates are implemented. No data will be lost, and all information will be processed and made available once the maintenance is complete. This maintenance may affect the following Schedules-related products and services: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic The maintenance is expected to last approximately **60 minutes**. We are continuously working to enhance and improve our services, and these updates form part of that ongoing effort. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please contact [**support@oag.com**](mailto:support@oag.com). Thank you for your cooperation and understanding..

Jun 16, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 16, 09:46:18 GMT+0
Completed - The scheduled maintenance for our Schedules services has been successfully completed. All affected services are now fully operational, and the supply of schedule data has resumed. No data was lost during this activity. The following services are available: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic If you experience any issues or have any questions, please contact [support@oag.com](mailto:support@oag.com). Thank you for your patience and understanding..

Planned Maintenance Tuesday, 21 April 2026 @ approx 10:00 BST - Affecting Schedule Products

Tue, 21 Apr 2026 09:00:00 +0000

Type: Maintenance

Duration: 21 minutes

Affected Components: , , ,

Apr 21, 09:00:00 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Tuesday, 21 April 2026**, with an estimated start time of **10:00 BST**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1.5 hours**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Apr 21, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 21, 09:20:48 GMT+0
Completed - Maintenance has completed successfully and all systems are back up. We thank you for your patience and understanding while we conduct this maintenance, and should you have any questions or concerns, please do not hesitate to reach out to [support@oag.com](mailto:support@oag.com).

Planned Maintenance Tuesday, 14 April 2026 @ approx 10:00 BST - Affecting Schedule Products

Tue, 14 Apr 2026 09:00:00 +0000

Type: Maintenance

Duration: 1 hour and 18 minutes

Affected Components: , , ,

Apr 14, 09:00:00 GMT+0
Identified - Please be advised that scheduled maintenance is planned for **Tuesday, 14 April 2026**, with an **estimated start time of 10:00 BST**. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes. The purpose of this maintenance is to perform an update to terminal data at **MAN - Manchester Airport as per an IATA notification.** Based on the latest available information **from April 2026, Manchester Airport (MAN/EGCC)** has undergone significant structural changes**, including the closure of Terminal 1 and the expansion of Terminal 2 and Terminal 3.** During this period, the **supply of data will be temporarily suspended** while the terminal change is implemented. However, **no data will be lost**, and all data will be supplied in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Schedules Dynamic * METIS * FI Alerts * FI API The maintenance is expected to last approximately **1 hour** but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted. We apologise for any inconvenience this may cause and will provide updates of progress, when available. Should you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com.

Apr 14, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 14, 10:18:02 GMT+0
Completed - Maintenance has completed successfully. We thank you for your patience and understanding as we conduct this maintenance. Should have any questions or concerns about the maintenance or downtime, please do not hesitate to reach out to [support@oag.com](mailto:support@oag.com) Have a great rest of the week!.

Planned Maintenance Monday, 30 March 2026 @ approx 10:00 BST - Affecting Schedule Products

Mon, 30 Mar 2026 09:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

Mar 30, 09:00:00 GMT+0
Identified - Please be advised that scheduled maintenance is planned for **Monday, 30 March 2026,**, with an estimated start time of **10:00 BST**. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1.5 hours**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Mar 30, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 30, 10:00:21 GMT+0
Completed - Maintenance has completed successfully. We thank you for your patience and understanding while we run through this maintenace. Should you have any additional questions or concerns about this, please do not hesitate to reach out to support@oag.com.

(System Improvement) Planned Maintenance Tuesday, 10 March 2026 @ approx 10:00 UTC - Affecting Schedule Products

Tue, 10 Mar 2026 10:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , ,

Mar 10, 10:00:00 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Tuesday, 10 March 2026**, with an estimated start time of **10:00 UTC**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1.5 hours**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Mar 10, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Planned Maintenance Tue 3rd March 2026 @ approx 10:00 UTC - Affecting Schedule Products

Tue, 3 Mar 2026 10:00:00 +0000

Type: Maintenance

Duration: 59 minutes

Affected Components: , ,

Mar 3, 10:00:00 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Tuesday, 03 March 2026**, with an estimated start time of **10:00 UTC**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts - Schedules * Flight Info API - Schedules * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1 hour**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your patience and understanding..

Mar 3, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 10:58:57 GMT+0
Completed - Maintenance was completed successfully at 10:34 UTC and data is once again being delivered in full with no data loss. Thank you for your patience and understanding during this maintenance period...

Schedule Analyser - Scheduled Reports not being sent out

Mon, 16 Feb 2026 09:55:45 +0000

Type: Incident

Duration: 4 hours and 19 minutes

Affected Components:

Feb 16, 11:10:43 GMT+0
Identified - We've identified the issue: while scheduled reports have been running successfully since February 12, 2026, our email service failed to deliver them. **Resolution Plan:** * We will send today's reports (February 16) to avoid overwhelming inboxes * Reports from February 12-15 are available upon request—Please email [support@oag.com](mailto:support@oag.com) if you require them. We'll update you once today's reports have been sent. Thank you for your patience..

Feb 16, 14:14:23 GMT+0
Resolved - This incident has been resolved and the reports for today, 16 February 2026, has been sent out to the respective users. The email service has been resolved as well so scheduled reports from this point forward will be ran and sent out automatically. As previously mentioned, should you require the previous reports (12-15FEB), please message [support@oag.com](mailto:support@oag.com) and we'll facilitate that for you. We thank you for your patience and understanding while we resolve this for you..

Feb 16, 09:55:45 GMT+0
Investigating - We're currently investigating an issue where Scheduled Reports configured in Schedule Analyser are not being delivered, despite the system showing they have executed successfully (indicated by updated timestamp). **Workaround:** Users can manually run Scheduled Reports to extract data while we investigate the root cause. We will provide updates as soon as more information becomes available. Should you have any questions or concerns regarding this, please do not hesitate to contact [support@oag.com](mailto:support@oag.com) We apologise for any inconveniences caused and we thank you for your patience and understanding..

Issue with creating and extracting reports in Connections Analyser

Sun, 15 Feb 2026 11:17:30 +0000

Type: Incident

Duration: 1 day, 12 hours and 50 minutes

Affected Components:

Feb 15, 11:17:30 GMT+0
Identified - We have identified an issue affecting Connections Analyser which is preventing building and extracting connection reports. We are currently working on a fix and will further advise once we have additional information. We apologise for any inconveniences caused and if you have any questions or concerns with this incident, please do not hesitate to contact [support@oag.com](mailto:support@oag.com) Thank you!.

Feb 17, 00:07:39 GMT+0
Resolved - We found the issue and have implemented an fix. At the same time, we needed to clear the queue of the build up in order to have succeeding reports run successfully. Please try running your reports again. Should you continue to have issues or have any questions regarding this incident, please contact [support@oag.com](mailto:support@oag.com) We apologies for any inconvenience caused and we thank you for your continued patience and understanding..

FI Alerts Planned Release 12th February 08:00 UTC

Thu, 12 Feb 2026 08:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Feb 12, 08:00:00 GMT+0
Identified - We are planning to deploy a FI Alerts release 12th February at 08:00 UTC with an expected outage of up to 1 hour. During this period, we will stop part of the system and clients will not receive messages. Service will resume once the deployment is complete and no data will be lost. This will only affect the Flight Info Alerts product..

Feb 12, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Errors in extracting reports in Schedules Analyser

Mon, 9 Feb 2026 15:41:03 +0000

Type: Incident

Duration: 40 minutes

Affected Components:

Feb 9, 15:41:03 GMT+0
Investigating - We have several reports that clients are receiving "**job aborted with errors - contact OAG**" when trying to extract reports. We are aware of this issue and are urgently investigating this matter. We apologise for any inconvenience caused and we'll update you as soon as we have more information. Thank you for understanding and if you have any questions regarding this issue, please do not hesitate to reach out to support@oag.com.

Feb 9, 16:00:00 GMT+0
Monitoring - We have identified the issue and have released a fix which is working through the reports. We'll further update you once the issue is completely resolved..

Feb 9, 16:20:43 GMT+0
Resolved - This incident has been resolved. We've cleared the queue and fixed the issue that caused the job errors. Please re-run your reports and let us know if the issue persists. Should you have additional questions or concern regarding this incident, please do not hesitate to reach out to [support@oag.com](mailto:support@oag.com) Thank you for your understanding and patience throughout this issue..

Data feed error

Sat, 7 Feb 2026 03:12:12 +0000

Type: Incident

Duration: 1 hour and 53 minutes

Affected Components:

Feb 7, 03:12:12 GMT+0
Investigating - We are writing to inform you that we have identified an issue affecting one of our data feeds. This issue may result in delayed, incomplete, or temporarily unavailable data within the system. Our technical teams are actively investigating the root cause of the problem and are working to resolve it as a priority. At this time, there is no indication of data loss, and we will provide updates as soon as more information becomes available or once the issue has been fully resolved. We appreciate your patience while we work through this matter and apologize for any inconvenience this may cause..

Feb 7, 05:05:27 GMT+0
Resolved - This incident has been resolved. Queued data is now flowing..

Southwest Flight Data Discrepancy

Wed, 4 Feb 2026 18:13:55 +0000

Type: Incident

Duration: 4 days, 16 hours and 27 minutes

Affected Components: , , , , , , , , , ,

Feb 4, 18:13:55 GMT+0
Investigating - This issue affects all status products:- Flight Info Direct - Status Flight Info API - Status Flight Info Alerts - Status Status FVXML API Status FVBatch API Status FV Dynamic Status FV FNB Status Flight Leg Report **Root Cause:** Last week, we identified an issue affecting a subset of Southwest flights where departure or arrival times had differing local and UTC dates. This was caused by a recent Southwest system change that impacted flight origination time interpretation, resulting in incorrect 24-hour delay indicators. **Resolution:** Working closely with Southwest, we investigated and resolved the root cause. The fix was fully implemented at approximately 23:30 UTC on January 29, with data monitored and confirmed correct throughout the weekend. **Current Status:** A small number of affected messages remain due to Southwest's early-processing queue, which generates messages up to a week before flight dates. Messages created and queued before the January 29 fix are still within the system. We are unable to purge these messages as doing so would remove both correct and incorrect messages. **Expected Resolution:** * Affected flights are rapidly decreasing (expected maximum of 32 flights on Friday, February 6) * All early queue messages should be exhausted by end of day Friday, February 6 (UTC) * From February 7 (UTC) onwards, all data will be completely free from this issue We apologise for any inconvenience this may cause and thank you for your patience and understanding..

Feb 4, 18:15:16 GMT+0
Monitoring - We are currently monitoring the impact of the data supplied by Southwest..

Feb 9, 10:41:20 GMT+0
Resolved - We are pleased to confirm that this issue has now been fully resolved as of 6th February 2026. This includes the messages from the early processing queue, which were successfully processed and fully dispersed as of Friday, 6th February 2026\. Based on the most recent data currently being received, we are now seeing the correct WN timeliness indicators and messaging as expected. Thank you for your continued patience and understanding while we investigated and worked through this matter with Southwest ..

Planned Maintenance Tuesday, 03 February 2026 @ approx 10:00 UTC - Affecting Schedule Products

Tue, 3 Feb 2026 10:00:00 +0000

Type: Maintenance

Duration: 56 minutes

Affected Components: , , ,

Feb 3, 10:00:00 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Tuesday, 03 February 2026**, with an estimated start time of **10:00 UTC**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1 hour**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your patience and understanding..

Feb 3, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 3, 10:56:10 GMT+0
Completed - Maintenance has completed successfully and data is once again being delivered in full with no data loss. Thank you for your patience and understanding during this maintenance period..

Southwest flight times

Thu, 29 Jan 2026 21:53:35 +0000

Type: Incident

Duration: 12 hours and 15 minutes

Affected Components: , , , , ,

Jan 29, 21:53:35 GMT+0
Identified - We have identified an issue affecting a subset of Southwest (WN) flights where the local departure date differs from the UTC departure date. This issue is related to recent changes made by Southwest to the flight status feed they provide to us. We have engaged directly with Southwest, including a discovery call, and they are actively working on an urgent resolution. Our teams remain in close coordination, and we will provide updates as more information becomes available..

Jan 30, 09:51:26 GMT+0
Monitoring - WN have been working on a resolution and they believe they have resolved the issue. We are currently monitoring the situation and will be provide an update later today..

Jan 30, 10:09:00 GMT+0
Resolved - We can confirm that the issue has now been resolved. The corrected data was received and ingested from 21:14 UTC 29Jan2026 and the issue was fully resolved at 23:30 UTC 29Jan2026. We apologise for any inconvenience caused while we worked with Southwest to resolve the matter. If you should have any further queries please contact us at [**support@oag.com**](mailto:support@oag.com)..

(Continuance) Planned Maintenance Tuesday, 06 January 2026 @ approx 10:00 UTC - Affecting Schedule Products

Tue, 6 Jan 2026 11:30:00 +0000

Type: Maintenance

Duration: 16 minutes

Affected Components: , , ,

Jan 6, 11:30:00 GMT+0
Identified - We have continued to run into internal processing issues with this maintenance and will extend for another hour. We apologies for any inconvenience caused and will update you as soon as the maintenance is complete. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Jan 6, 11:43:50 GMT+0
Identified - Maintenance is now in progress..

Jan 6, 12:00:02 GMT+0
Completed - Maintenance has completed successfully and the data should start flowing again shortly. Should you have any questions or concerns regarding this maintenance, please reach out to [**support@oag.com**](mailto:support@oag.com) Thank you for your cooperation and understanding as we make improvements to our internal systems to provide even better service to you..

Planned Maintenance Tuesday, 06 January 2026 @ approx 10:00 UTC - Affecting Schedule Products

Tue, 6 Jan 2026 10:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , ,

Jan 6, 10:00:00 GMT+0
Identified - **Happy New Year 2026!** As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Tuesday, 06 January 2026**, with an estimated start time of **10:00 UTC**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1.5 hours**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Jan 6, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 6, 11:15:31 GMT+0
Identified - Maintenance is still ongoing and we're extending for about 30 more minutes due to some internal processing issues we ran into. We'll continue to update as needed here and let you know once the deployment is complete. Thank you for your patience and kind understanding..

Jan 6, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Pharos Data Delay Due to Snowflake Service Issues

Tue, 16 Dec 2025 08:53:31 +0000

Type: Incident

Duration: 8 hours and 56 minutes

Affected Components:

Dec 16, 08:53:31 GMT+0
Investigating - We are currently investigating this incident as the OAG platform remains accessible; however, Pharos data is currently delayed due to ongoing issues with cloud platform provider. While data continues to be collected and distributed via data files, the disruption means it is not being loaded into Pharos at this time. Airlines receiving data through private Snowflake shares are also impacted. Our teams are actively monitoring the situation, and all delayed data will be added once the provider operations return to normal. Should you have any questions or concerns, please do not hesitate to reach out to us..

Dec 16, 17:49:34 GMT+0
Resolved - We can confirm that this incident has now been resolved. We apologise for any inconvenience caused during the disruption. If you have any further questions, please contact us at [**support@oag.com**](mailto:support@oag.com)..

OAG Flights Platform not returning flights schedules

Mon, 15 Dec 2025 16:47:31 +0000

Type: Incident

Duration: 1 day, 17 hours and 46 minutes

Affected Components:

Dec 17, 10:33:46 GMT+0
Resolved - This incident has been resolved and our internal team have checked the necessary to ensure the platform is working as expected. We thank you for your patience and understanding regarding this matter. Should you have any questions or concerns with the incident, please do not hesitate to reach out to support@oag.com..

Dec 15, 16:47:31 GMT+0
Investigating - The website is working but flight schedules are not returning any results. The team is currently investigation and working on resolving this issue as a high priority. Should you have any questions or concerns please do not hesitate to reach to us at [support@oag.com](mailto:support@oag.com).

Issues with running Reports in Connection Analyser

Thu, 11 Dec 2025 14:59:56 +0000

Type: Incident

Duration: 4 hours and 8 minutes

Affected Components:

Dec 11, 19:07:41 GMT+0
Resolved - This incident has been resolved now and normal functions to Connections Analyser has been restored. We thank you for your patience and understanding regarding this. Should you have any questions or concerns about this incident, please do not hesitate to reach out to support@oag.com..

Dec 11, 14:59:56 GMT+0
Investigating - We are currently investigating an issue affecting report generation in **Connections Analyser**. Our initial assessment suggests this may be related to a database error. At this time, the issue appears to be isolated to Connections Analyser, but we will continue to monitor the situation and provide updates if anything changes. Please be assured that this is already being actively addressed, and our team is working to resolve the issue as quickly as possible. If you have any questions or need further assistance, please contact us at [**support@oag.com**](mailto:support@oag.com). Thank you for your patience and understanding..

Planned Maintenance Tuesday, 09 December 2025 @ approx. 08:00 GMT – Affecting Flight Info Alerts and Flight API

Tue, 9 Dec 2025 08:00:00 +0000

Type: Maintenance

Duration: 4 hours and 2 minutes

Affected Components: ,

Dec 9, 08:00:00 GMT+0
Identified - Please be advised that scheduled maintenance is planned for Tuesday, 09 December 2025, with an approximate start time of 08:00 GMT. Please note that this is an approximate start time, and _though some flexibility may be required_, as the actual commencement may vary slightly depending on internal processing. The purpose of this maintenance is to perform a planned update that will further improve consistency and accuracy within the Metis Schedules dataset. As part of this enhancement, distance values will be refreshed to ensure alignment and support an improved customer experience. During the maintenance period, incoming data will be temporarily paused, and the following products may experience data latency: — Flight Info Alerts (FI Alerts) — Flight Info API (FI API) Other products, including FI Direct, will not be impacted. The maintenance is expected to last up to 5 hours, but timings may vary slightly depending on processing. No data will be lost, and all information will be delivered in full once the maintenance is complete. We apologise for any inconvenience this may cause and will provide further updates when available. Should you have any questions or concerns about this maintenance, please do not hesitate to reach out to [support@oag.com](mailto:support@oag.com).

Dec 9, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 9, 12:01:48 GMT+0
Completed - The maintenance has completed successfully and data should resume flowing in the affected products. We thank you for your patience and understanding while we apply this improvement in our system to provide a better service. Should you have any questions or concerns with this maintenance, please do not hesitate to reach out to support@oag.com..

Planned Maintenance Tuesday, 02 December 2025 @ approx. 10:00 GMT - Affecting Schedule Products

Tue, 2 Dec 2025 10:00:00 +0000

Type: Maintenance

Duration: 54 minutes

Affected Components: , , ,

Dec 2, 10:00:00 GMT+0
Identified - Please be advised that scheduled maintenance is planned for **Tuesday, 02 December 2025,** with an approximate start time of **10:00 UTC.** Please note that this is an approximate start time, as the actual commencement of maintenance depends on committing the required files, so a slight variation in start time is possible. The purpose of this maintenance is to update terminal data for ALG – Algiers Houari Boumediene Airport, where Terminal 3 has been removed and the remaining terminals have been redesignated, in line with the recent IATA notifications. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete. This maintenance will affect Schedules-related products only, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic The maintenance is expected to last **approximately 1 hour**, but we kindly ask for some flexibility regarding the timings, as they may vary depending on process completion. We apologise for any inconvenience this may cause and will provide updates on progress when available..

Dec 2, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 2, 10:53:40 GMT+0
Completed - We are pleased to confirm that today’s scheduled maintenance was completed successfully ahead of time, and all services were fully restored by 10:52 AM. Thank you for your patience and understanding throughout this process..

Planned Maintenance Wednesday, 26 November 2025 @ approx 10:00 UTC - Affecting Schedule Products

Wed, 26 Nov 2025 10:00:00 +0000

Type: Maintenance

Duration: 1 hour and 26 minutes

Affected Components: , , ,

Nov 26, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 26, 11:26:00 GMT+0
Completed - Maintenance has completed successfully and all products are transmitting data as normal. We thank you for your continued patience and understanding while we work to improve our data quality. Should you have questions or concerns regarding this maintenance, please do not hesitate to reach out to [support@oag.com](mailto:support@oag.com) and we would gladly address any concerns..

Nov 26, 10:00:00 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Wednesday, 26 November 2025**, with an estimated start time of **10:00 UTC**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1.5 hours**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Planned Maintenance Tuesday, 25 November 2025 @ approx 10:00 UTC - Affecting Schedule Products

Tue, 25 Nov 2025 10:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

Nov 25, 10:00:00 GMT+0
Identified - Please be advised that scheduled maintenance is planned for **Tuesday, 25 November 2025**, with an **estimated start time of 10:00 UTC**. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes. The purpose of this maintenance is to update terminal data for **LAX – Los Angeles International Airport**, where Terminal 5 is being removed, and for **CKG – Jiangbei International Airport**, where Terminals 2A and 2B are being redesignated as Terminal 2, and Terminals 3A and 3B as Terminal 3\. During this period, the **supply of data will be temporarily suspended** while the terminal change is implemented. However, **no data will be lost**, and all data will be supplied in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Schedules Dynamic * METIS * FI Alerts * FI API The maintenance is expected to last approximately **2 hours** but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted. We apologise for any inconvenience this may cause and will provide updates of progress, when available..

Nov 25, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 25, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled Maintenance Notification - 4th November - Terminal change at NJC port

Tue, 4 Nov 2025 10:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , ,

Nov 4, 10:00:00 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Tuesday, 04 November 2025**, with an estimated start time of **10:00 UTC.** During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance concerns a terminal change at NJC port. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1.5 hours**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Nov 3, 14:22:27 GMT+0
Identified - Maintenance didn't start yet..

Nov 4, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 4, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 4, 11:33:33 GMT+0
Completed - I can confirm that the maintenance and post checks completed successfully at 10:52 today with data flowing again at that time. We thank you for your continued patience and understanding while we work to improve our data quality. Should you have questions or concerns regarding this maintenance, please do not hesitate to reach out to [support@oag.com](mailto:support@oag.com) and we would gladly address any concerns. .

Extraction issue when using New Analyser Platform

Sun, 2 Nov 2025 11:35:09 +0000

Type: Incident

Duration: 23 hours and 51 minutes

Affected Components: ,

Nov 2, 11:35:09 GMT+0
Investigating - We have found and issue where accessing the **_New Analyser Platform_** where users can run reports but are unable to select **Save** to extract the said reports. We've ran some health checks but are continuing to run into problems. This is being investigated thoroughly and we'll advise as soon as the issue is resolved. In the meantime, **Analyser Classic Platform** **is still working as expected** and can be used as a temporary alternative. We apologise for any inconvenience caused. Should you have any questions or concerns with this incident, please do not hesitate to **contact support@oag.com**. We thank you for your kind patience and understanding..

Nov 3, 11:26:26 GMT+0
Resolved - This incident has now been resolved. We apologise for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue..

Planned Maintenance – Tuesday, 21 October 2025 @ approx. 12:00 BST - Affecting Schedules products

Tue, 21 Oct 2025 11:00:00 +0000

Type: Maintenance

Duration: 2 hours and 29 minutes

Affected Components: , , ,

Oct 21, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 21, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 21, 11:00:00 GMT+0
Identified - As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for **Tuesday, 21 October 2025**, with an estimated start time of **12:00 BST**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers. The maintenance is expected to last for **approximately 1.5 hours**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress. Should you have any questions or concerns regarding this maintenance, please reach out to [support@oag.com](mailto:support@oag.com) Thank you for your cooperation and understanding..

Oct 21, 13:04:23 GMT+0
Identified - Due to some post-checks still running, we've decided to extend the maintenance for an additional 1 hour. We're working on this diligently to get the system back up and running. We apologise for any inconvenience caused and we thank you for your kind understanding. Should you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com.

Oct 21, 13:29:19 GMT+0
Completed - Maintenance and post-checks have completed successfully. We thank you for your continued patience and understanding while we work to improve our internal processes to provide even better service. Should you have questions or concerns regarding this maintenance, please do not hesitate to reach out to [support@oag.com](mailto:support@oag.com) and we would gladly address any concerns..

Planned Maintenance – Tuesday, 30 September 2025 @ approx. 10:00 BST - Affecting Metis Schedules products FI Alerts & FI API

Tue, 30 Sep 2025 09:00:00 +0000

Type: Maintenance

Duration: 52 minutes

Affected Components: , , ,

Sep 30, 09:00:00 GMT+0
Identified - Please be advised that scheduled maintenance is planned for **Tuesday, 30 September 2025**, with an estimated start time of **10:00 BST**. During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. **No data will be lost**, and all information will be delivered in full once the maintenance is complete. This maintenance will affect **Schedules-related products only**, including: * Flight Info Direct (METIS) * Flight Info Alerts * Flight Info API * Schedules Dynamic This update will also introduce an enhanced version of the service incorporating **Release Sell Date (RSD)** functionality. We are continually working to improve our services, and this enhancement forms part of that ongoing effort. Future release notes will share more details on how these improvements benefit our customers. The maintenance is expected to last for **approximately 1 hour**, though some flexibility may be required. We apologise for any inconvenience this may cause and will provide updates on the progress..

Sep 30, 09:52:04 GMT+0
Completed - Maintenance has completed successfully. We thank you for your patience and understanding. Should you have any issues or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com..

Sep 30, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

New Analyser Platform Down

Tue, 16 Sep 2025 12:53:51 +0000

Type: Incident

Duration: 1 hour and 32 minutes

Sep 16, 12:53:51 GMT+0
Investigating - We are currently investigating this incident..

Sep 16, 14:25:30 GMT+0
Resolved - This incident has been resolved..

FI API Schedules - Issue with new schedule data - 14 August 2025 - 0100 BST

Thu, 14 Aug 2025 09:08:09 +0000

Type: Incident

Duration: 5 hours and 9 minutes

Affected Components:

Aug 14, 09:08:09 GMT+0
Investigating - We are currently investigating an incident affecting the loading of schedule updates within **FI API Schedules**. This issue has been caused by an unexpected upgrade within Snowflake. Clients can still query existing data; however, there have been no new schedule updates since **14 August at 1:00 AM BST**. We are actively working to resolve this issue and will provide updates as soon as possible. We apologise for the inconvenience and thank you for your patience and understanding. .

Aug 14, 13:36:04 GMT+0
Identified - We are continuing to actively work towards a resolution. We apologise for any inconvenience this may be causing and appreciate your patience as we work to resolve it as quickly as possible..

Aug 14, 14:17:30 GMT+0
Resolved - This incident has been resolved. We apologise for any inconvenience caused during the downtime. If you have any further questions, please contact us at [**support@oag.com**](mailto:support@oag.com)..

Flight Info Alerts not being delivered

Tue, 12 Aug 2025 13:40:20 +0000

Type: Incident

Duration: 38 minutes

Affected Components:

Aug 12, 13:40:20 GMT+0
Monitoring - We are currently addressing an issue that is preventing Flight Info Alerts from being sent. We apologize for the inconvenience and are working to restore this service as quickly as possible. Alerts are now working as expected..

Aug 12, 14:18:46 GMT+0
Resolved - This incident has been resolved. We apologize for any inconvenience caused during the downtime. If you have any further questions, please contact us at [**support@oag.com**](mailto:support@oag.com)..

Aug 12, 14:27:42 GMT+0
Resolved - This incident has been resolved. We apologise for any inconvenience caused during the downtime. If you have any further questions, please contact us at [**support@oag.com**](mailto:support@oag.com)..

OAG Analyser issues with Seats for 2025 returning missing values

Mon, 30 Jun 2025 08:38:36 +0000

Type: Incident

Duration: 7 hours

Jun 30, 08:38:36 GMT+0
Identified - Currently OAG is experiencing some issues with Schedules Analyser and seats for 2025 data returning no values for some carriers. Some customers will see scheduled reports with missing data. OAG has identified the root cause and is working on applying a fix. All other parts of Analyser are working as normal. We will provide an update on status in 90 minutes. OAG apologises for any disruption this may cause. For any questions or concerns please contact support@oag.com.

Jun 30, 10:32:39 GMT+0
Identified - OAG is continuing to work on identifying remediation. Work is ongoing and we will provide a further update in 90 minutes. OAG apologise for this ongoing disruption. For further questions or concerns please contact support@oag.com.

Jun 30, 12:33:55 GMT+0
Identified - OAG are continuing to work on building remediation steps for this issue. A further update will be provided when we have more information to share or in 2 hours. OAG apologises for the ongoing disruption. For questions or concerns, please contact support@oag.com.

Jun 30, 15:07:50 GMT+0
Identified - During the data refresh of Analyser seats yesterday 29_th_ June, due to a data issue with equipment codes, OAG were not able to fully load all seats data. This will affect queries against June 2025 seats data and forward looking data. OAG are now restoring Schedules and seats data from the previous week (22_nd_ June 2025) to ensure all seat data is available. The restore is currently underway and once complete, all data will be available as of 22_nd_ June. Next weeks Schedules update will be run as normal on 6_th_ July. Monthly reports will be run as normal tomorrow from data correct as of 22_nd_ June. OAG apologises for any disruption or inconvenience. We will provide a further update once the restore has completed or in the next 2 hours Please contact [support@oag.com](mailto:support@oag.com) if you have any questions or concerns..

Jun 30, 15:38:54 GMT+0
Resolved - The restore of Schedules and seats data from 22nd June has now been completed. The next schedules update will run as normal on 6th July. OAG apologises for the disruption and inconvenience this issue has caused. If you have any further questions or concerns, please contact support@oag.com.

Delayed delivery for SSIM and WDF products for today, 19JUN2025.

Wed, 18 Jun 2025 23:27:26 +0000

Type: Incident

Duration: 14 hours and 33 minutes

Affected Components: ,

Jun 18, 23:35:00 GMT+0
Monitoring - The snapshot data processing has completed and is flowing as expected. This will now start generating the data for the affected products, however, a delivery delay is still expected. We thank you for your kind understanding..

Jun 18, 23:27:26 GMT+0
Identified - We have identified an issue within our data processing which has affected the generation of the data for our SSIM, WDF, and Reference data products which relies on Schedules snapshots, which will cause some delivery delays. We're closely working on this and monitoring the necessary processes and will advise further updates as needed. We apologise for any inconvenience this may have caused. Thank you for kind patience and understanding..

Jun 19, 14:00:16 GMT+0
Resolved - This incident has been resolved..

Service Disruption Notice – Internet Connectivity Issues

Mon, 9 Jun 2025 11:41:35 +0000

Type: Incident

Duration: 3 hours and 1 minute

Affected Components: , , , , , , , , , , , , , ,

Jun 9, 11:41:35 GMT+0
Investigating - We are currently experiencing internet connectivity issues that are impacting both inbound schedule and status feeds, as well as some outbound products. Our team is actively working to resolve the issue as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions or require further assistance, please do not hesitate to contact us at [**Support@oag.com**](mailto:Support@oag.com)..

Jun 9, 12:20:09 GMT+0
Identified - We can confirm that the following products are now back online- Analyser Suite, OAG flights, Cargo Flights. However, we are still actively working to fully restore internet connectivity. We understand the disruption this may have caused and sincerely apologise for the inconvenience. We will provide a further update as soon as more information becomes available. Thank you for your continued patience and understanding..

Jun 9, 14:42:40 GMT+0
Resolved - We can confirm that at 14:34 BST all internet connections were restored. We sincerely apologise for any inconvenience or disruption this may have caused and appreciate your patience and understanding while our technical teams worked to restore normal service. Thank you for your continued support. If you should have any questions and concerns, please contact [support@oag.com](mailto:support@oag.com).

Delay in Weekly Connection Data Refresh – Flight Info Direct & API Connections

Thu, 5 Jun 2025 13:07:40 +0000

Type: Incident

Duration: 21 hours and 23 minutes

Affected Components: ,

Jun 5, 13:07:40 GMT+0
Investigating - Following the scheduled maintenance conducted on 1st June 2025, OAG has encountered an unexpected delay in the process of building connections for the **Flight Info Direct Connections** and **Flight Info API Connections** products. While the process is currently underway, it is not expected to complete until the morning of **Friday, 6th June**. As a result, this week’s connection data refresh has not yet occurred. We sincerely apologise for any inconvenience or disruption this may cause and appreciate your patience and understanding. If you have any questions or require further assistance, please do not hesitate to contact us at [**support@oag.com**](mailto:support@oag.com)..

Jun 6, 10:30:16 GMT+0
Resolved - We would like to inform you that the unexpected delay in the process of building connections for the **Flight Info Direct Connections** and **Flight Info API Connections** service has now completed. The refresh occurred today, 6th June 2025 at 10:06:53. We sincerely apologise for any inconvenience or disruption this may have caused and appreciate your patience and understanding while the process completed. Thank you for your continued support. If you should have any questions and concerns, please contact [support@oag.com](mailto:support@oag.com).

Ongoing Issues with OFS (Status Dynamic Push) Following Scheduled Maintenance from 01Jun2025

Tue, 3 Jun 2025 16:18:56 +0000

Type: Incident

Duration: 21 hours and 5 minutes

Affected Components:

Jun 3, 16:18:56 GMT+0
Investigating - Following the planned maintenance carried out on 1st June, OAG has unfortunately encountered ongoing issues affecting the OFS (Status Dynamic Push) service. We are actively working to resolve these issues as a top priority and have identified the following key areas of concern: * **Creation and distribution of schedule data** * **Customer-specific anomalies in status data quality** * **Overall feed stability** Our technical teams are engaged and addressing these matters with urgency. We appreciate your patience and understanding during this time. For any questions or further assistance, please contact [support@oag.com](mailto:support@oag.com).

Jun 4, 09:01:56 GMT+0
Monitoring - We have unfortunately continued to see intermittent backlogs affecting the OFS system’s ability to distribute files to customers earlier this morning. To address the issue, corrective measures have been implemented. Specifically, customer profiles have been restarted from just prior to the last successfully published file. As a result, customers may observe minor message duplication; however, **no transactions will be lost**. **For example:** If the last published and transmitted file was at **09:30**, the system will resume publishing from **09:25** to ensure full data integrity. Publishing and file distribution have now resumed, and files are being generated and delivered as expected. We sincerely apologise for any inconvenience this may cause and appreciate your understanding as we continue to work diligently to resolve these issues..

Jun 4, 13:24:09 GMT+0
Resolved - We would like to inform you that the recent issues affecting the **OFS (Status Dynamic Push)** service have now been fully resolved. We sincerely apologise for any inconvenience or disruption this may have caused and appreciate your patience and understanding while our technical teams worked to restore normal service. Thank you for your continued support. If you should have any questions and concerns, please contact [support@oag.com](mailto:support@oag.com).

Issues with Schedules following planned maintenance on 01June2025

Sun, 1 Jun 2025 22:12:15 +0000

Type: Incident

Duration: 1 day, 9 hours and 59 minutes

Affected Components: , , , , ,

Jun 2, 16:26:08 GMT+0
Monitoring - Recovery work is ongoing for the incident impacting Flight Schedules, following the planned maintenance on 1\_st\_ June. We are continuing to work through recovery, with queued Schedules updates since 09:30 on 1\_st\_ June being processed into our systems. However, we continue to see the following impacts at this time. \* Delayed SSIM and WDF deliveries – Processing is underway to create undelivered files from 1\_st\_ and 2\_nd\_ June. \* Schedules updates are being processed through Schedules Dynamic. \* Flight Info Alerts, Direct and API schedules are being updated as we process the backlog of schedules updates. Our technical teams are working on resolving these issues with urgency and we will provide our next update at 0900 (GMT +1) on 3\_rd\_ June. OAG apologises for any inconvenience and disruption caused. For questions and concerns, please contact \[support@oag.com\](mailto:support@oag.com)".

Jun 1, 22:12:15 GMT+0
Investigating - Following our planned maintenance today (1st June), OAG has unfortunately experienced some continued issues affecting our schedule data. While we are making every effort to resolve these issues as quickly as possible, we may continue to experience issues in the following areas: * Delayed SSIM and WDF deliveries * Schedules updates will be delayed until further notice through Schedules Dynamic and Flight Info Alerts * Flight Info Direct schedules daily refresh will be delayed Our technical teams are working on resolving these issues with urgency and we will provide further updates at 0900 GMT +1 on 2nd June. OAG apologises for any inconvenience and disruption caused. For questions and concerns, please contact [support@oag.com](mailto:support@oag.com).

Jun 2, 08:44:43 GMT+0
Identified - OAG have identified the root cause of the ongoing incident with Flight Schedules, following the planned maintenance on 1_st_ June. We are now working through recovery processes, but continue to see the following impacts at this time. * Delayed SSIM and WDF deliveries * Schedules updates will be delayed until further notice through Schedules Dynamic and Flight Info Alerts * Flight Info Direct schedules daily refresh will be delayed Our technical teams are working on resolving these issues with urgency and we will provide our next update in 3 hours. OAG apologises for any inconvenience and disruption caused. For questions and concerns, please contact [support@oag.com](mailto:support@oag.com).

Jun 2, 12:22:10 GMT+0
Monitoring - Recovery work is ongoing for the incident impacting Flight Schedules, following the planned maintenance on 1_st_ June. We are continuing to work through recovery, but continue to see the following impacts at this time. * Delayed SSIM and WDF deliveries – **Processing is underway to create undelivered files from 1_st_ and 2_nd_ June.** * Schedules updates will be delayed until further notice through Schedules Dynamic and Flight Info Alerts * Flight Info Direct schedules daily refresh will be delayed Our technical teams are working on resolving these issues with urgency and we will provide our next update in 3 hours. OAG apologises for any inconvenience and disruption caused. For questions and concerns, please contact [support@oag.com](mailto:support@oag.com).

Jun 3, 08:11:24 GMT+0
Resolved - Recovery work is now **complete** for the incident impacting Flight Schedules, following the planned maintenance on 1_st_ June. Current status on impacted services is as follows. * Delayed SSIM and WDF deliveries – All SSIM and WDF files from June 1_st_ and 2_nd_ have been delivered. All file deliveries for today are either completed or underway and our delivery cycle has returned to its normal cycle. * Schedules Dynamic is fully operational and up to date. * Flight Info Alerts, Direct and API schedules is fully operational and up to date. This incident is now **fully resolved** and OAG will be producing an RCA report, available on request. OAG apologises unreservedly for this significant outage and the disruption caused. For questions and concerns, please contact [support@oag.com](mailto:support@oag.com).

DL schedule data deleted due to incorrect RSD

Wed, 16 Apr 2025 13:18:41 +0000

Type: Incident

Duration: 4 hours and 6 minutes

Affected Components: , , , , ,

Apr 16, 13:20:38 GMT+0
Identified - Our team is actively working to reinstate the affected schedules and resolve the issue as quickly as possible. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to correct the matter..

Apr 16, 13:18:41 GMT+0
Investigating - We would like to inform you that an incorrect RSD was inadvertently loaded for DL schedules, which resulted in the removal of schedule data for 16 April, 17 April, and 18 April 2025 from the database. As a result, these schedules may appear as having been cancelled. Our team is actively working to reinstate the affected schedules and resolve the issue as quickly as possible. However, cancellations will be shown in the following products Schedules Dynamic, Flight Info Alerts for both schedules and status, FV Status products - Dynamic, FNB, Batch, XML. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to correct the matter..

Apr 16, 17:24:12 GMT+0
Resolved - I would like to advise that that the issue concerning the DL schedules for the Dynamic feeds has been resolved. The update of schedules including those from 16-18Apr2025 were supplied within the Dynamic feed from between approx 15:13-15:30 UK time. Once again we apologise for any inconvenience this may have caused..