Notice history
View current statusOct 2026
- Update · UTC
All affected systems are operating normally. Data processing has caught up, and data in Pharos and Data Sharing is now up to date.
Thank you for your patience during this disruption.
- Resolved · UTC
The disruption has been resolved, and Pharos and the other affected systems are back online. Some data delays may persist in Pharos and Data Sharing until approximately 22:00 UTC while data catches up.
- Monitoring · UTC
Services Restored — Temporary Data Delays. Snowflake is back up. Pharos and the other affected systems are back online. Data needs to move into Snowflake now, so some data delays will be there for the next 30 mins or so for Pharos and data sharing.
- Update · UTC
The issue is related to the Snowflake provider, and we are monitoring their update.
https://status.snowflake.com/incidents/bfh045zclk5k - Identified · UTC
We are experiencing an outage affecting Pharos and other applications due to an issue with our upstream provider, Snowflake. We are monitoring the situation and will provide updates as more information becomes available.
- UTC
Unfortunately, a processing failure occurred within Metis Schedules overnight, which resulted in schedule data not being refreshed until 06:49 UTC. This caused a delay of up to seven hours to data availability across the following downstream schedule products:
- FI Direct
- FI API
- FI Alerts
The issue was identified and investigated promptly by our engineering team. Normal data flow and refresh was fully restored at 06:49 UTC.
We sincerely apologise for any inconvenience this incident may have caused. Should you have any queries or require further information, please do not hesitate to contact us at support@oag.com.
Sep 2026
- Completed · September 30, 2026 at 9:00 AMUTC
Maintenance is now complete and all products are fully operational. Thank you for your patience!
- Planned · September 29, 2026 at 4:17 PMUTC
As part of our ongoing enhancements to our services, please be advised that scheduled maintenance is planned for Wednesday, 30th September 2026, with an estimated start time of 10:00 BST. The start time is approximate and may depend on the completion of ongoing processes.
During the maintenance period, the supply of new schedule data will be temporarily paused while updates are implemented. No data will be lost, and all information will be processed and made available once the maintenance is complete.
This maintenance may affect the following Schedules-related products and services:
Flight Info Direct (METIS)
Flight Info Alerts
Flight Info API
Schedules Dynamic
The maintenance is expected to last approximately one hour, although timings may vary slightly.
We are continuously working to enhance and improve our services, and these updates form part of that ongoing effort.
We apologise for any inconvenience this may cause and will provide updates on the progress.
Should you have any questions or concerns regarding this maintenance, please contact support@oag.com.
Thank you for your cooperation and understanding.
- Resolved · UTC
We are pleased to confirm that the WDF files are now being processed and delivered.
We sincerely apologise for the delay and for any inconvenience this incident may have caused. Should you have any queries relating to this matter, please do not hesitate to contact us at support@oag.com.
- Update · UTC
I am pleased to confirm that the WDF file production process is underway. The first file is expected to be available for validation within the next hour.
Once validation of the file has been completed, we will be in a position to provide a further update regarding the anticipated delivery timeline. We will keep you informed of progress and thank you for your continued patience.
- Identified · UTC
We have identified an issue affecting the production of WDF files and sincerely apologise for the disruption this is causing.
We are currently rerunning the production process to recreate the files. Please be aware that this will take approximately three hours, following which validation will need to be completed before the files are available for delivery.
We will provide a further update on progress and will notify you once the files have been successfully produced. We appreciate your patience whilst we work to resolve this matter as quickly as possible.
Aug 2026
- Completed · August 20, 2026 at 3:00 PMUTCMaintenance has completed successfully
- In progress · August 20, 2026 at 9:00 AMUTCMaintenance is now in progress
- Planned · August 18, 2026 at 1:46 PMUTC
As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Thursday, 20 August 2026, with an estimated start time of 10:00 BST.
During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.
This maintenance will affect Schedules-related products only, including:
Flight Info Direct (METIS)
Flight Info Alerts - Schedules
Flight Info API - Schedules
Schedules Dynamic
METIS SSIM
We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.
The maintenance is expected to last for approximately 6 hours, though some flexibility may be required.
We apologise for any inconvenience this may cause and will provide updates on the progress.
Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com
Thank you for your cooperation and understanding.
- Update · August 18, 2026 at 10:50 AMUTC
- Completed · August 18, 2026 at 10:42 AMUTC
The planned maintenance has been postponed until Wednesday, 19 August 2026, at approximately 10:30 BST, following an issue with the Connection Builder load process. The issue has been resolved, and the current loads will continue to complete.
We will provide a further update tomorrow morning.
We apologise for any inconvenience caused. - Planned · August 18, 2026 at 9:47 AMUTC
The planned maintenance has currently been delayed due to ongoing production activity. We will provide an update shortly.
- In progress · August 18, 2026 at 9:00 AMUTCMaintenance is now in progress
- Planned · August 17, 2026 at 11:45 AMUTC
The estimated start time of 10:30BST has been delayed due to ongoing production activity. We will provide an update shortly.
As part of our ongoing service improvements, planned maintenance will take place on Tuesday, 18 August 2026, starting at approximately 10:30 BST.
During the maintenance period, Connections Analyser runs may be delayed. Requests will be queued and processed once the maintenance is complete. No data will be lost.
The maintenance is expected to last between 1 and 2 hours.
We apologise for any inconvenience this may cause. For questions, please contact support@oag.com.
- Resolved · UTC
We are pleased to confirm that the Bookings Unadjusted data has now been received from our supplier and successfully processed. The data should now be available within Analyser and Snowflake as expected.
We apologise for the delay and thank you for your patience. Should you have any queries, please do not hesitate to contact us at support@oag.com.
- Identified · UTC
We would like to advise that we have not yet received this month's Bookings unadjusted data from our supplier. As a result, the Bookings data within Analyser and Snowflake will be delayed.
Our supplier has been notified and has confirmed they are actively investigating the matter. We will provide a further update as soon as we have more information on the expected delivery timeline.
We apologise for any inconvenience this may cause and thank you for your patience. Should you have any queries, please do not hesitate to contact us at support@oag.com.
- Completed · August 11, 2026 at 4:25 PMUTC
We are pleased to confirm that the scheduled maintenance has been completed and all systems are operating normally.
Thank you for your patience and understanding during this period. Should you have any queries or concerns, please do not hesitate to contact us at support@oag.com.
- In progress · August 11, 2026 at 1:00 PMUTCMaintenance is now in progress.
- Planned · August 11, 2026 at 8:25 AMUTC
We would like to advise that the scheduled maintenance window has been delayed. Due to ongoing production activity, maintenance has not yet commenced and the revised start time is now 10:30.
We apologise for any inconvenience this may cause and will provide a further update as the situation progresses. Should you have any queries, please do not hesitate to contact us at support@oag.com.
- In progress · August 11, 2026 at 7:00 AMUTCMaintenance is now in progress
- Planned · July 22, 2026 at 1:15 PMUTC
As part of our ongoing enhancements to our services, please be advised that scheduled maintenance is planned for Tuesday, 11 August 2026, with an estimated start time of 08:00 BST.
During the maintenance period, the delivery of some schedule products may be delayed while updates are implemented. No data will be lost, and all information will be processed and made available once the maintenance is complete.
This maintenance may affect the following Schedules-related products and services:
Schedule SSIM
Schedule WDF
Schedule Custom data
Reference data files
Analyser Connection builder
The maintenance is expected to last approximately 3 hours.
We are continuously working to enhance and improve our services, and these updates form part of that ongoing effort.
We apologise for any inconvenience this may cause and will provide updates on the progress.
Should you have any questions or concerns regarding this maintenance, please contact support@oag.com.
Thank you for your cooperation and understanding.