OAG - Notice history

All systems operational

Analyser Suite - Operational

Flight Info Direct - Operational

Flight Info API - Operational

Flight Info Alerts - Operational

Flight Info Developer Portal - Operational

Schedules Dynamic - Operational

Schedules SSIM File - Operational

Schedules WDF File - Operational

Status Flightview Dynamic - Operational

Status Flightview Notifications for Business - Operational

Status FvBatch API - Operational

Status FvXML API - Operational

Status Flight Leg Report File - Operational

RouteMapper - Operational

Notice history

Oct 2023

Flight Info Alerts - Status - scheduled maintenance
  • Completed
    October 19, 2023 at 6:30 AM
    Completed
    October 19, 2023 at 6:30 AM

    Maintenance has completed successfully

  • In progress
    October 19, 2023 at 6:00 AM
    In progress
    October 19, 2023 at 6:00 AM

    Maintenance is now in progress

  • Planned
    October 19, 2023 at 6:00 AM
    Planned
    October 19, 2023 at 6:00 AM

    We will be conducting system maintenance for our Alerts product, which may result in a brief period of latency for some of our Flight Info Alerts - Status customers. The maintenance is scheduled to commence on October 19th at 06:00 UTC, and we will promptly notify you upon its successful completion.

Flight Info API - scheduled maintenance
  • Completed
    October 19, 2023 at 6:30 AM
    Completed
    October 19, 2023 at 6:30 AM

    Maintenance has completed successfully

  • In progress
    October 19, 2023 at 6:00 AM
    In progress
    October 19, 2023 at 6:00 AM

    Maintenance is now in progress

  • Planned
    October 19, 2023 at 6:00 AM
    Planned
    October 19, 2023 at 6:00 AM

    We will be conducting system maintenance for our Flight Info API product, which may result in a brief period of latency for some of our status data customers. The maintenance is scheduled to commence on October 19th at 06:00 UTC, and we will promptly notify you upon its successful completion.

Flight Info Alerts - Schedules and Flight Info API maintenance
  • Completed
    October 11, 2023 at 12:37 PM
    Completed
    October 11, 2023 at 12:37 PM

    Maintenance has completed successfully ahead of schedule.

  • In progress
    October 11, 2023 at 10:30 AM
    In progress
    October 11, 2023 at 10:30 AM

    Maintenance is now in progress

  • Planned
    October 11, 2023 at 10:30 AM
    Planned
    October 11, 2023 at 10:30 AM

    We would like to inform you that due to planned system maintenance to improve our service, Flight Info Alerts Schedules and Flight Info API customers may experience a several hour latency. The work is due to commence at 11:30am BST. No updates will be missed and once the system maintenance has been complete all updates will be passed on.

Sep 2023

SSIM and WDF Delayed Delivery
  • Resolved
    Resolved

    After continued consistent on-time deliveries this ongoing incident is now resolved.

  • Update
    Update

    After changes to our processing procedures on 27th September, we continue to see good performance in our processing and file deliveries. All SSIM and WDF files were delivered in a timely fashion today.

    OAG will continue to monitor performance over this weekend to ensure OAG maintain optimal delivery performance before resolving this incident.

  • Monitoring
    Monitoring

    After implementing some changes to our overnight update processes, todays SSIM and WDF deliveries will be on time.

    OAG will continue to monitor performance to ensure we can maintain our optimal delivery processes and provide updates until we can confirm normal operations will continue on an ongoing basis.

  • Investigating
    Investigating

    We regret to inform you of a delay in the delivery of our SSIM and WDF files due to an ongoing system issue, which can also delay the daily refresh of Flight Info Direct - Schedules.

    We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We appreciate your understanding and patience as we work to resolve this issue and we will keep you updated on our progress.

Delay with delivery of our SSIM and WDF files and Schedules products affected
  • Resolved
    Resolved

    All WDF and SSIM files have now been delivered.
    Apologies for any convenience this may have caused.

  • Update
    Update

    We are happy to confirm Flight Info API is now fully operational.

  • Update
    Update

    Please be advised that Flight Info Direct is now fully operational.

  • Monitoring
    Monitoring

    We regret to inform you of a delay in the delivery of our SSIM and WDF files due to a system issue, which also affects Flight Info Direct - Schedules, Flight Info API - Schedules, and Schedules Dynamic services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.

Delay with Delivery of SSIM and WDF
  • Resolved
    Resolved

    We would like to inform you that the SSIM productions have now all completed and been delivered.
    We appreciate your understanding while we worked on resolving the issue and apologise for the inconvenience caused.

  • Update
    Update

    The majority of SSIM productions have been successfully completed, with only a few remaining productions currently underway. We will provide you with further updates on the progress shortly.

  • Monitoring
    Monitoring

    We are can now inform you that the WDF files scheduled to run this morning have now been successfully delivered.

    While we continue to work on the delivery of SSIM files, we will provide you with regular updates on our progress.

  • Investigating
    Investigating

    We are presently encountering a delay in the delivery of our SSIM and WDF files this morning. This is due to late processing of inbound schedule data.
    We extend our sincere apologies for any inconvenience this may cause, and confirm that the productions are now running with an approximate delay of 6hours.
    Rest assured, we will provide ongoing updates as the situation progresses.

Delay with file deliveries
  • Resolved
    Resolved

    We would like to inform you that the last SSIM productions are now running and will be delivered within the next two hours.
    We appreciate your understanding while we worked on resolving the issue and apologise for the inconvenience caused.

  • Update
    Update

    We are can now inform you that the WDF files scheduled to run this morning have now been successfully delivered.

    While we continue to work on the delivery of SSIM files, we will provide you with regular updates on our progress.

  • Monitoring
    Monitoring

    I can advise that Flight Info API, and Flight Info Direct services are now fully operational. While we continue to work on the delivery of SSIM and WDF files, we will provide you with regular updates on our progress.

  • Investigating
    Investigating

    We are presently encountering a delay in the delivery of our SSIM and WDF files this morning.
    This matter is also impacting the Flight Info Direct - Schedules and Flight Info API - Schedules. We extend our sincere apologies for any inconvenience this may cause, and confirm our team are working to restore the service. Rest assured, we will provide ongoing updates as the situation progresses.

Delay with Delivery of data files
  • Resolved
    Resolved

    We would like to inform you that the issue was resolved at 23:49 with all SSIM deliveries completed.
    We appreciate your understanding while we worked on resolving the issue and apologise for the inconvenience caused.

  • Update
    Update

    The final SSIM productions are now running and we are hoping these will complete and deliver in the next few hours.
    Once again we apologise for the inconvenience the late deliveries may have caused you.

  • Update
    Update

    We are delighted to inform you that the WDF files have been successfully delivered.

    Our Schedules Dynamic, Flight Info API, and Flight Info Direct services are now fully operational. While we continue to work on the delivery of SSIM files, we will provide you with regular updates on our progress.

  • Monitoring
    Monitoring

    Productions are now running and we are closely monitoring the situation but delays in delivery will be approx 6hours. We apologise for the inconvenience.

  • Investigating
    Investigating

    We are presently encountering a delay in the delivery of our SSIM and WDF files this morning.
    This matter is also impacting the Flight Info Direct - Schedules, Flight Info API - Schedules and Schedules Dynamic products. We extend our sincere apologies for any inconvenience this may cause, and confirm our team are working to restore the service. Rest assured, we will provide ongoing updates as the situation progresses.

Aug 2023

Latency affecting Status FvBatch API and Status FvXML API
  • Resolved
    Resolved

    We are pleased to inform you that the incident has now been resolved and systems are running without latency. We apologise for the inconvenience caused.

  • Identified
    Identified

    We regret to inform you that an ongoing issue with our third-party cloud provider has led to a 5 to 10 minute latency, directly affecting our Status FvBatch API and Status FvXML API customers. We are in active communication with our provider to expedite the restoration of normal service.

Planned Maintenance For Connections Analyser
  • Completed
    August 23, 2023 at 8:50 AM
    Completed
    August 23, 2023 at 8:50 AM

    Maintenance has completed successfully.

  • Planned
    August 22, 2023 at 10:08 AM
    Planned
    August 22, 2023 at 10:08 AM

    Kindly be advised that we are presently engaged in essential maintenance activities on our Analyser Suite. As a consequence, there might be a marginal reduction in the operational speed of the product. This maintenance is due to finish the afternoon of 22 Aug 23, we will notify when complete.

Aug 2023 to Oct 2023

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