OAG - Flight Info Alert delivery – Incident details

We are pleased to announce that subsequent to Microsoft's update at approximately 08:43 GMT, we increased our resources to effectively manage the backlog resulting from the outage. Events are currently being distributed to customers' Event Hubs as anticipated. While there may be some latency during the distribution process, we anticipate the service to resume to normalcy shortly.

At 08:53, OAG observed a stabilised service from Microsoft. Subsequently, we increased our resource levels, and the current progress indicates that we are successfully clearing the backlog at an approximate rate of 120 - 150k messages per minute.

With this increased efficiency, we anticipate a swift resolution and foresee catching up on the backlog in the near term. We are monitoring the situation to ensure continued stability and optimal performance.

Microsoft are still in the midst of mitigating the issue and have advised that the scale-out and load balancing operations are progressing well, and success rates have significantly increased in the past 30 minutes. They will continue to monitor progression and provide an update as events warrant.