OAG - Delay with Delivery of data files – Incident details

All systems operational

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Delay with Delivery of data files

ResolvedDegraded performance22 hours 59 minutes

Affected

  • ResolvedUTC

    We would like to inform you that the issue was resolved at 23:49 with all SSIM deliveries completed.
    We appreciate your understanding while we worked on resolving the issue and apologise for the inconvenience caused.

  • UpdateUTC

    The final SSIM productions are now running and we are hoping these will complete and deliver in the next few hours.
    Once again we apologise for the inconvenience the late deliveries may have caused you.

  • UpdateUTC

    We are delighted to inform you that the WDF files have been successfully delivered.

    Our Schedules Dynamic, Flight Info API, and Flight Info Direct services are now fully operational. While we continue to work on the delivery of SSIM files, we will provide you with regular updates on our progress.

  • MonitoringUTC

    Productions are now running and we are closely monitoring the situation but delays in delivery will be approx 6hours. We apologise for the inconvenience.

  • InvestigatingUTC

    We are presently encountering a delay in the delivery of our SSIM and WDF files this morning.
    This matter is also impacting the Flight Info Direct - Schedules, Flight Info API - Schedules and Schedules Dynamic products. We extend our sincere apologies for any inconvenience this may cause, and confirm our team are working to restore the service. Rest assured, we will provide ongoing updates as the situation progresses.