OAG - Lateness of WDF – Incident details

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Lateness of WDF

ResolvedDegraded performance2 hours

Affected

Flight Info Products

Degraded performance from 12:35 PM to 2:35 PM

Flight Info Direct

Degraded performance from 12:35 PM to 2:35 PM

Schedules Products

Degraded performance from 12:35 PM to 12:55 PM, Operational from 12:55 PM to 2:35 PM

Schedules WDF File

Degraded performance from 12:35 PM to 12:55 PM, Operational from 12:55 PM to 2:35 PM

  • ResolvedUTC

    I can confirm that the Flight Info Direct - Schedules has now been refreshed and the incident has been fully resolved.

  • UpdateUTC

    All scheduled WDF productions have now completed. We are currently waiting for FI DIrect to be refreshed and will advise as soon as that is complete.

  • MonitoringUTC

    We have implemented a fix and the WDF productions are now running with 12 having now completed. We will keep you informed with updates regarding the ongoing status of the productions.

  • InvestigatingUTC

    We are actively investigating an issue affecting the delivery of our WDF files to customers. We sincerely apologise for any inconvenience caused. Additionally, please note that this issue will have an impact on Flight Info Direct - Schedules customers, as the refresh will be delayed. Rest assured, we are committed to keeping you informed as we work towards a resolution.