New Analyser Metis – Delayed Data Availability
Affected
Partial outage from 8:07 AM to 12:18 PM
Partial outage from 8:07 AM to 12:18 PM
- Resolved · UTC
The issue has now been resolved. The latest data is available in Analyser Metis, and normal service has been restored. Thank you for your patience while we worked to resolve this issue.
- Update · UTC
Recovery is progressing as expected. The data load is currently being processed and is expected to complete in approximately one hour. We are continuing to monitor the recovery and will provide a further update once the latest data becomes available. Thank you for your patience.
- Monitoring · UTCWe implemented a fix and are currently monitoring the result.
- Identified · UTC
We have identified the cause of an issue affecting the New Analyser Metis data domain.
A data load required to update Analyser Metis did not complete successfully. As a result, the latest data from yesterday is currently unavailable in New Analyser Metis. Customers using Analyser Metis may experience delayed access to the most recent data.
Analyser Classic is operating normally and remains up to date.
Our engineering team is actively restoring the affected data load. The current estimated time to resolution is 2–3 hours.
We will provide further updates as recovery progresses.