OAG - Notice history

All systems operational

Notice history

Jan 2025

Delay with Delivery of SSIM, WDF and Schedules based products
  • Resolved
    Resolved

    We can confirm that all schedule products successfully completed their production runs by 14:30 UTC.

    We sincerely apologise for any inconvenience caused by the production latency and appreciate your patience and understanding throughout this process.

  • Update
    Update

    We can confirm that the majority of productions have now been successfully completed, with the remaining SSIM productions currently in progress and expected to be delivered shortly.

    We apologise for any inconvenience caused by the inbound processing issue due to the corrupt file. A further update will be provided once all productions are complete.

  • Monitoring
    Monitoring

    We would like to inform you that the data refresh for FI Direct was successfully completed this morning at 01:11 UTC. While the WDF productions have completed, the SSIM productions are still in progress and currently experiencing an approximate delay of four hours. These will be delivered as soon as possible.

    We sincerely apologise for the inconvenience caused by this delay, which was the result of a corrupt inbound data file. Please rest assured that we are actively monitoring the outstanding productions and will provide updates on their progress throughout the day.

  • Investigating
    Investigating

    We regret to inform you of a delay in the delivery of our schedule-based products due to issues with inbound processing snapshot has been delayed. The products affected are SSIM, WDF, Dynamic, Flight Info Direct - Schedules, Flight Info API - Schedules services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.

Dec 2024

Analyzing and Resolving Data Feed Discrepancy
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    It appears we have issues with the data feed and are currently investigating this incident.

Planned Maintenance Wed 18Dec2024 at 10:00 UTC affects Schedule Products
  • Completed
    December 18, 2024 at 10:30 AM
    Completed
    December 18, 2024 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    December 18, 2024 at 10:00 AM
    In progress
    December 18, 2024 at 10:00 AM
    Maintenance is now in progress
  • Planned
    December 18, 2024 at 10:00 AM
    Planned
    December 18, 2024 at 10:00 AM

    We are planning scheduled maintenance on Wed 18Dec2024 at 10:00 UTC. This will impact Schedules products only which include Schedules Dynamic, Metis, FI Alerts and FI API. The maintenance will last for approx 30minutes, however, no inbound data will be lost as this will be available once the maintenance is complete.

    We apologise for any inconvenience this may cause.

Flight Info Alerts & Flight Info API instances issue
  • Resolved
    Resolved

    This incident is now resolved and all schedules updates are flowing. No data has been lost.

    OAG apologises for any inconvenience this may have caused.

  • Update
    Update

    We are actively investigating this incident. Please note that there are delays in Schedules updates at this time.  FI Direct is also impacted. Status updates are unaffected.

  • Investigating
    Investigating

    Flight Info Alerts and the Flight Info API are currently not receiving any instances from Snowflake. Our team is actively investigating the issue.

Nov 2024

Flight Info Database Refresh Delayed - Schedules
  • Resolved
    Resolved

    This incident has been resolved. All schedules messages are now up to date and FI daily refresh is complete.

    OAG apologises for any inconvenience this delay may have caused.

  • Identified
    Identified

    Flight Info database refresh is completed. Schedules message flows to Flight Info Alerts has now resumed, but we are processing the backlog of delayed messages.

    Apologies for any inconvenience this may have caused.

  • Investigating
    Investigating

    OAG is investigating an issue where our schedules data has not been refreshed in our Flight Info products. Flight Info Alerts schedules messages have been delayed and we are currently processing these delayed messages.

Planned Maintenance of Upgrade Affecting British Airways Status Data Scheduled 27 November2024, 23:00 GMT
  • Completed
    November 28, 2024 at 3:00 AM
    Completed
    November 28, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 27, 2024 at 11:00 PM
    In progress
    November 27, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    November 27, 2024 at 11:00 PM
    Planned
    November 27, 2024 at 11:00 PM

    At the request of British Airways (BA), an upgrade to the status data delivery to OAG is scheduled to take place. This upgrade will occur on 27 November 2024 from 23:00 to 03:00 (28 November 2024).

    During this time, there will be a delay in the distribution of BA status data, only, to OAG. However, please rest assured that there will be no data loss, and all messages will be distributed once the upgrade is complete.

    We apologise for any inconvenience this may cause and appreciate your patience and understanding as this essential work is carried out.

Schedules-Dynamic Maintenance 26Nov24 1000 UTC
  • Completed
    November 26, 2024 at 11:00 AM
    Completed
    November 26, 2024 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    November 26, 2024 at 10:00 AM
    In progress
    November 26, 2024 at 10:00 AM
    Maintenance is now in progress
  • Planned
    November 26, 2024 at 10:00 AM
    Planned
    November 26, 2024 at 10:00 AM

    We are planning for a scheduled maintenance on Tue26Nov at 1000 UTC. This will only affect Schedules Dynamic for between 30mins-1hour. We apologise for an inconvenience the system update may cause during this time.

Analyser Connection
  • Resolved
    Resolved

    This incident has been resolved.

    Apologies for any inconvenience this may have caused

  • Investigating
    Investigating

    Unfortunately, we are experiencing some issues with the Analyser-Connections module. OAG teams are working hard to remedy the situation. We apologise for any inconvenience caused.

Delay with delivery of WDF files
  • Resolved
    Resolved

    We confirm that all WDF files have now been successfully delivered. We apologise for the delay and appreciate your patience and understanding during this time.

  • Monitoring
    Monitoring

    We can confirm that the processing of customer files has commenced. We apologise for the delay in the deliveries and are closely monitoring the process to ensure everything proceeds smoothly.

  • Investigating
    Investigating

    We regret to inform you of a delay in the delivery of our WDF product due to a system issue. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.

Nov 2024 to Jan 2025

Next