OAG - Notice history

All systems operational

Notice history

Apr 2024

Lateness of WDF
  • Resolved
    Resolved

    I can confirm that the Flight Info Direct - Schedules has now been refreshed and the incident has been fully resolved.

  • Update
    Update

    All scheduled WDF productions have now completed. We are currently waiting for FI DIrect to be refreshed and will advise as soon as that is complete.

  • Monitoring
    Monitoring

    We have implemented a fix and the WDF productions are now running with 12 having now completed. We will keep you informed with updates regarding the ongoing status of the productions.

  • Investigating
    Investigating

    We are actively investigating an issue affecting the delivery of our WDF files to customers. We sincerely apologise for any inconvenience caused. Additionally, please note that this issue will have an impact on Flight Info Direct - Schedules customers, as the refresh will be delayed. Rest assured, we are committed to keeping you informed as we work towards a resolution.

Lateness in WDF files
  • Resolved
    Resolved

    We are happy to announce that the Flight Info Direct - Schedules refreshed has been processed successfully.

  • Monitoring
    Monitoring

    We are happy to report the issue affecting WDF has now been resolved. We are continuing to work on Flight Info Direct - Schedules and will update shortly.

  • Investigating
    Investigating

    We are actively investigating an issue affecting the delivery of our WDF files to customers. We sincerely apologise for any inconvenience caused. Additionally, please note that this issue will have an impact on Flight Info Direct - Schedules customers, as the refresh will be delayed. Rest assured, we are committed to keeping you informed as we work towards a resolution.

Planned Maintenance Scheduled 16 April 2024, Tuesday
  • Completed
    April 16, 2024 at 10:05 AM
    Completed
    April 16, 2024 at 10:05 AM

    Now complete.

  • In progress
    April 16, 2024 at 10:00 AM
    In progress
    April 16, 2024 at 10:00 AM
    Maintenance is now in progress
  • Update
    April 16, 2024 at 10:00 AM
    Planned
    April 16, 2024 at 10:00 AM

    We have a planned maintenance on 16 APR 2024, between 1100AM and 1400PM BST/GMT+1 for a deployment. OAG will update when the work begins and the work completes.

    The deployment will be on Inbound and Outbound and it will impact our Schedules-Dynamic, FI Alerts-Schedules and FI API-Schedules products,


    Thank you for your patience and understanding.

  • Planned
    April 16, 2024 at 10:00 AM
    Planned
    April 16, 2024 at 10:00 AM

    An update to the planned maintenance:

    Due to the nature of this deployment, we are unable to provide a specific start time. However, we anticipate that it will last a maximum of 30 minutes within this 3 hour window and will not affect our customers or our services. There will be no loss of data, and our customers will not experience any impact on their services during this maintenance period. OAG will update when this 30 minute activity starts and upon completion.

Increase in number of events for Flight Info Alerts - Status customers
  • Resolved
    Resolved

    We want to inform you that Flight Info Alerts - Status customers may have experienced an increase in the number of events being sent. Rest assured, our services have now returned to normal levels. We apologise for any inconvenience this may cause.

Mar 2024

Planned Maintenance Scheduled 27 March 2024, Wednesday, 1130AM GMT
  • Completed
    March 27, 2024 at 12:30 PM
    Completed
    March 27, 2024 at 12:30 PM
    Maintenance has completed successfully
  • In progress
    March 27, 2024 at 11:30 AM
    In progress
    March 27, 2024 at 11:30 AM
    Maintenance is now in progress
  • Planned
    March 27, 2024 at 11:30 AM
    Planned
    March 27, 2024 at 11:30 AM

    We have a planned maintenance on 27 MAR 2024, starting from 1130AM GMT for our Flight Info Alerts - Status product which may cause a small delay in status messages of up to 10-15 minutes. This may take an hour but will continue to update as necessary.

    Thank you for your patience and understanding.

Limited Outage for Authorization on TPPro, Flights, Cargoflights and Analyser
  • Resolved
    Resolved

    The Salesforce Technology team declared an all-clear at 15:15 UTC, although there was a trailing performance degradation lasting until 15:42 UTC. The Technology team will continue to closely monitor the environment and will promptly take action should performance levels fall below acceptable levels. Both the Salesforce team and OAG apologise for how this incident may have impacted you.

  • Update
    Update

    The Salesforce Technology team have advised efforts continue to identify the trigger of the inefficient requests and determine an appropriate resolution path. The team has engaged a third-party content delivery network provider to assist. Rolling restarts of the app servers are ongoing.

    OAG will continue to provide updates when we receive them.

  • Monitoring
    Monitoring

    The Salesforce Technology team has yet to identify a definitive trigger but continues to pursue multiple investigative swimlanes. We will provide an update once we have further information from the Salesforce Technology team.

  • Identified
    Identified

    The Salesforce Technology team has determined that the start time of impact is 07:37 UTC. They are still investigating the issue and we will provide an update as soon as we hear further on this.

  • Investigating
    Investigating

    It has been identified that Salesforce Infrastructure is having an issue. This will unfortunately mean that users with un cached credentials for OAGFlights/TPPRO/Analyser will be unable to authenticate and access these products. However, consistent users should not be affected due to credentials being cached. We are investigating the issue with salesforce and will provide an update once we have further information from them. We apologise for any inconvenience.

Limited Outage for Authorization on TPPro, Flights, Cargoflights and Analyser
  • Resolved
    Resolved

    This incident has now been resolved.

  • Investigating
    Investigating

    We are currently investigating an incident of partial outage for authorization for customers who have not logged into these products within the last 2 weeks so may be unable to access. However, consistent users should not be affected due to credentials being cached.

Issue with FI - API Schedule and FI Alerts - Schedules
  • Resolved
    Resolved

    This incident has now been resolved and the schedules are being consumed and distributed. We apologise for any inconvenience this may have caused while we were working on the resolution.

  • Identified
    Identified

    The issue has been identified and we are working towards a resolution.

  • Investigating
    Investigating

    We have identified an issue where the schedule feed has been interrupted. This is currently being investigated. We apologise for any inconvenience this incident may cause but confirm we are working on this as a high priority.

Planned Maintenance Scheduled 07 March 2024, Thursday, 8AM GMT
  • Completed
    March 07, 2024 at 11:00 AM
    Completed
    March 07, 2024 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    March 07, 2024 at 8:00 AM
    In progress
    March 07, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    March 07, 2024 at 8:00 AM
    Planned
    March 07, 2024 at 8:00 AM

    We are conducting a system maintenance, commencing at 08 a.m. GMT on March 07, 2024 to optimise our services. This maintenance may cause temporary latency in our Flight Info-API and Flight Info-Alerts Schedules product. Anticipated completion is expected within a few hours.

Feb 2024

Event Hub error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The issue has been addressed and resolved. We are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this We are currently addressing an issue with our Event Hub, and our dedicated team is actively working towards a prompt resolution. We appreciate your patience and understanding during this process.

Maintenance for Flight Info Alerts 12Feb24
  • Completed
    February 12, 2024 at 11:49 AM
    Completed
    February 12, 2024 at 11:49 AM

    We are pleased to announce the maintenance has now been completed.

  • In progress
    February 12, 2024 at 9:30 AM
    In progress
    February 12, 2024 at 9:30 AM

    Maintenance is now in progress

  • Planned
    February 12, 2024 at 9:30 AM
    Planned
    February 12, 2024 at 9:30 AM

    We would like to inform you that maintenance activities will be carried out on our Flight Info Alerts product, encompassing both Status and Schedules alerts. As a result, there may be a brief latency of a few minutes in the distribution of alerts. The maintenance is scheduled to conclude around 12:30 GMT, and we will provide timely updates on the progress.

Scheduled Maintenance for Developers Portal 6Feb24 - Extension
  • Completed
    February 06, 2024 at 2:18 PM
    Completed
    February 06, 2024 at 2:18 PM

    The maintenance has now been completed.

  • In progress
    February 06, 2024 at 1:24 PM
    In progress
    February 06, 2024 at 1:24 PM

    The maintenance is ongoing. We apologise for the inconvenience.

  • Planned
    February 06, 2024 at 1:18 PM
    Planned
    February 06, 2024 at 1:18 PM

    The planned maintenance for the developers' portal has been extended for the next few hours whilst the team work hard to improve service. Apologies for any inconvenience caused. The portal will remain accessible, but new registrations and logins will be temporarily disabled.

Scheduled Maintenance for Developers Portal 6Feb24
  • Completed
    February 06, 2024 at 1:00 PM
    Completed
    February 06, 2024 at 1:00 PM

    Maintenance has completed successfully

  • In progress
    February 06, 2024 at 9:00 AM
    In progress
    February 06, 2024 at 9:00 AM

    Maintenance is now in progress

  • Planned
    February 06, 2024 at 9:00 AM
    Planned
    February 06, 2024 at 9:00 AM

    We are planning scheduled maintenance for the developers' portal from 09:00 UTC until 13:00 UTC on Tue 6Feb24. The portal will remain accessible, but new registrations and logins will be temporarily disabled.

Delay with Delivery of SSIM, WDF and Schedules based products
  • Resolved
    Resolved

    The production and delivery of all the WDF and SSIM files have now been delivered accordingly.
    Apologies for any convenience this may have caused.

  • Update
    Update

    We would like to inform you that all WDF files have now been delivered. We apologise sincerely for the delay.

  • Monitoring
    Monitoring

    The SSIM and WDF productions are now running and being delivered. However, it is important to note that there is a latency of a few hours in the delivery process. Please bear with us as we work to expedite the SSIM and WDF productions, aiming to minimize the latency with delivery.

    Additionally, FI Direct has now been updated and is once again operational.

  • Identified
    Identified

    We regret to inform you of a delay in the delivery of our SSIM and WDF files due to a system issue, which also affects Flight Info Direct - Schedules, Flight Info API - Schedules services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.

Feb 2024 to Apr 2024

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