OAG - Notice history

OAG encountered a failure in generating our WDF files on Sunday 23rd April.
Subsequent WDF run was completed successfully. 
The cause of the failure was an unexpected delay in our processing. 
Only a small group of customer's deliveries were affected. We are contacting any customers affected by the delays individually. 

OAG are currently experiencing a latency issue in our SSIM products and Flight Info Data load. This issue has unfortunately resulted in delayed delivery times for SSIM and a delayed refresh of Flight Info data.

We want to assure you that we are closely monitoring the situation and are actively working on finding the root cause to this ongoing issue.
Our team is committed to finding a swift and effective solution, and we will provide updates on our progress as we continue to work towards a resolution.

We apologise for any inconvenience this may cause, and we appreciate your patience and understanding during this time.

We would like to inform you that we are currently experiencing a latency issue with our schedules feed in our SSIM, WDF, and Flight Info Direct products. This issue has unfortunately resulted in delayed delivery times for SSIM and WDF, as well as a delayed refresh of data in FI Direct.

We want to assure you that we are closely monitoring the situation and are actively working on implementing a number of initiatives to improve the situation. Our team is committed to finding a swift and effective solution, and we will provide updates on our progress as we continue to work towards a resolution.

We apologise for any inconvenience this may cause, and we appreciate your patience and understanding during this time.

We are upgrading memory to our servers today which will result in an outage of approximately two hours for both inbound and outbound processing. This will occur at approximately 10:00 UK time. We apologise for any inconvenience at this time while the upgrade takes place.

We are currently monitoring a latency issue affecting our schedules feed in our Alert product. Status Alerts remain unaffected by the latency.

We have taken various steps to address issues related to latency and duplication, and have also worked on improving resource utilisation. Despite our efforts, we are still experiencing latency-related problems, and are currently testing out other solutions to resolve the issue. We are committed to finding a solution and will provide updates on our progress.

We are Monitoring a P2 issue on both products around slow delivery of files today