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At 4 PM, we successfully restored the Status services, and as a result, all pending messages will now be distributed from the outage period onwards. We apologise for any inconvenience caused during the period of halting service.
We are currently facing persistent challenges with our Azure services during a critical Production deployment on their side. As a result, these issues have led to service outages impacting our operations. In light of this situation and to ensure the integrity of our data, we have taken the necessary measure of temporarily halting the affected services until the deployment attempts are successfully completed.
Thank you for your patience regarding the maintenance work that was affecting the Flight Info Alerts schedules. We want to inform you that the necessary maintenance has been completed successfully. As a result, our system is now fully operational, and any previously delayed Flight Info Alerts will be delivered shortly.
We would like to inform you that this morning, we are currently experiencing some temporary latency in our Flight Info Alerts schedules due to ongoing system maintenance. We are aware that this may cause a delay of a few minutes in receiving your alerts.
Our team is diligently working on the maintenance tasks, and we expect the process to be completed by this morning. Once the maintenance is finished, the system will promptly catch up, and you will receive your Flight Info Alerts as per the usual schedule.
Maintenance has completed successfully
Maintenance is now in progress
We would like to inform you of an upcoming planned system maintenance aimed at improving our services. During this maintenance period, customers who use Flight Info Alerts Schedules may experience a temporary latency period lasting several hours. We want to assure you that we will promptly provide updates on the progress of the maintenance.
The scheduled maintenance is scheduled to begin at 8am BST. We want to reassure our esteemed Alerts Schedules customers that no data will be lost during this period. As soon as the services are fully restored, data delivery will seamlessly resume from the point where it was interrupted.
We would like to inform you that due to planned system maintenance to improve our service, Flight Info Alerts Schedules and Flight Info API customers may experience a several hour latency. We will add any updates once the maintenance has been completed. The work is due to commence at 8am BST.
We are pleased to inform you that the matter concerning our third party DNS systems provider has been successfully resolved. As a result, all our systems are now fully operational and functioning as intended. We extend our sincere apologies for any inconvenience caused during the disruption of our services.
Due to an ongoing issue with our third party DNS provider our systems are currently unavailable. We are working to fix this as matter of utmost importance and will update regularly.
We have continued to monitor the situation and can now confirm that the issue has been resolved and the alerts have fully recovered. We apologise for any inconvenience caused.
We have implemented some changes which we believe may have resolved the issue and are currently monitoring the situation.
I would like to inform you that we are currently experiencing latency issues with our Flight Info Alerts - Status data. As of 19:51 UK time, the latency value is reported as 28 minutes. We understand the impact this may have on operations and apologise for any inconvenience caused.
Our technical team is actively working on resolving this issue and taking the necessary steps to normalise the latency back to acceptable levels. We assure you that we are making every effort to address the situation promptly and minimise any further disruption.
We appreciate your understanding and patience during this time. We will provide regular updates on the progress made towards resolving the latency issue. Please rest assured that our team is fully committed to restoring normal service as quickly as possible.
The system issue that was affecting the delivery of our SSIM reports has been successfully resolved. Our dedicated team has worked tirelessly to address the matter, and we are pleased to report that the system is now operating optimally.
The system issue causing the disruption in our operations has been identified and our team is actively working on resolving it. We are currently in the process of delivering the remaining delayed SSIM files affected by the issue.
We anticipate that the last batch of files will be successfully processed and delivered to you this morning (BST). Our team is dedicated to expediting the resolution and ensuring that all pending SSIM files are delivered as quickly as we can.
We would like to inform you that the current processing of SSIM services has experienced an interruption due to a systems issue. We want to assure you that our team is actively working on resolving this matter as quickly as possible.
As a result of this situation, there have been delays in the delivery of SSIM files for some customers. We apologise for any inconvenience this may cause and want to assure you that we are making every effort to resolve this.
Rest assured that our team is diligently working to address the issue and restore normal operations. We understand the importance of timely delivery and are committed to providing you with accurate and reliable SSIM reports as soon as possible.
We are pleased to inform you that the ongoing network incident with MS Azure West Europe, which had been affecting the delivery of Flight Info Alerts - Schedules, has now been successfully resolved. We deeply apologise for any inconvenience caused during this period.
Due to an ongoing network incident with Microsoft Azure West Europe there is a delay in delivery of our Flight Info Alerts - Schedules.
We are diligently monitoring the progress of the ongoing issue and will promptly communicate any updates we receive regarding the resolution of this matter. Ensuring the timely delivery of accurate Flight Info Alerts - Schedules Data remains our top priority, and we sincerely appreciate your understanding and patience.
We would like to inform you that a security hardware upgrade is scheduled to take place in our Production Datacenter on Tuesday, June 6th, from 05:00 to 05:15 BST. This upgrade is part of our ongoing commitment to enhancing our security measures.
While this upgrade is being implemented, there will be a brief interruption to our services. However, we want to assure you that all sessions and data transfers will promptly resume once the upgrade is successfully completed.
We understand the significance of uninterrupted service availability and have taken all necessary precautions to minimise any potential impact on your operations. Our dedicated team will be working diligently to execute the upgrade efficiently and promptly.
If you have any concerns or require further information, please don't hesitate to contact our support team at support@oag.com.
Our utmost apologies for any inconvenience caused by the recent latency issue affecting the delivery of WDF files. We want to reassure you that the issue has been rectified, and all files have now been distributed to our customers. Thank you for your understanding and patience during this time.
We have identified and have actively addressed an issue that has resulted in latency affecting the delivery of our WDF files to our valued customers. Although the problem has been resolved, we are currently experiencing a delay of several hours. We sincerely apologise for any inconvenience this may have caused.
We would like to express our sincerest apologies for any inconvenience caused by the temporary latency issue that affected the delivery of SSIM files. We are pleased to inform you that the problem has been successfully resolved, and all files have been promptly distributed.
The issue has been resolved and the SSIM deliveries currently have a latency of 5 hours. We are closely monitoring these and will provide further updates concerning this.
We apologise for any inconvenience this may have caused.
We would like to inform you that we have experienced an issue with our outbound SSIM processing which has unfortunately resulted in delayed delivery times for SSIM.
We are currently investigating the issue and apologise for any inconvenience this may cause, and we appreciate your patience and understanding during this time.
The backlog was cleared at 23:50 (UK time) and the service is now up and running as expected. We apologise for any inconvenience caused at this time.
Current estimate time to finish clearing the backlog is 22:00 UTC.
We are experiencing some latency with our Flight Info Alerts - Schedules data. Currently we are running several hours behind schedule. To resolve this we have a deployment scheduled later today, which is expected to address this issue.
This incident has been resolved.
We are currently investigating an issue where Flight Info Alerts is experiencing latency issues. We will update here as soon as the issue is resolved.
We are delighted to inform you that the issues with Schedules Dynamic have been successfully resolved, and the service is now operating as intended. The problem stemmed from an outage caused by an ongoing deployment. We sincerely apologise for the inconvenience this outage may have caused you. We fully understand the importance of our services to your operations and are committed to expediting any deployment processes necessary to ensure the prompt restoration of the feed.
We regret to inform you that Schedules Dynamic is currently experiencing an outage due to an ongoing deployment. We understand the importance of our services to your operations, and we are fully committed to completing the deployment and restoring the feed as quickly as possible.
We are closely monitoring the deployment process and will provide regular updates to keep you informed of the progress.
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