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We are pleased to inform you that the planned maintenance, originally scheduled for three hours, has been completed successfully ahead of time. Thank you for your patience during this process.
We are planning scheduled maintenance on Thursday 20Feb2025 at 08:00 UTC. The maintenance will impact the Metis Schedules products only, which include FI Alerts and FI API. The maintenance will last for approx 03 hours, however, no inbound data will be lost as this will be available once the maintenance is complete.
We apologise for any inconvenience this may cause and will provide updates on the progress.
We can confirm that the Analyser Connection Builder module is now fully functional again.
We apologise for any inconvenience caused during the partial outage and thank you for you patience and understanding.
We regret to inform you that the Analyser Connections Builder Module is currently unavailable due to technical issues. Our team is actively working to resolve the matter and restore the service as soon as possible.
We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as they become available.
I can now confirm that the issue has been successfully resolved, and performance has returned to normal. Thank you for your patience and understanding while we worked to resolve this matter.
We are continuing to actively work towards a resolution. We apologise for any inconvenience this may be causing and appreciate your patience as we work to resolve it as quickly as possible.
The investigation has identified the root cause of the issue, and we are actively working towards a resolution. We apologise for any inconvenience this may be causing and appreciate your patience as we work to resolve it as quickly as possible.
We are currently experiencing server issues impacting the performance of OAG Flights, Analyser Connections, and Routemapper. We apologise for any inconvenience this may cause and assure you that our team is actively working to resolve the issue as quickly as possible.
We are planning scheduled maintenance on Tue 11Feb2025 at approx 10:00 UTC. This is an approximate start time due to existing processes needing to complete prior to the maintenance commencing. The maintenance will impact Schedules products only, which include Schedules Dynamic, Metis, FI Alerts and FI API. The maintenance will last for approx 1 hour, however, no inbound data will be lost as this will be available once the maintenance is complete.
We are pleased to confirm that the Analyser issue has been resolved.We sincerely apologise for any inconvenience caused by the technical issue and greatly appreciate your patience and understanding during this outage.
We regret to inform you that the Analyser service is currently unavailable due to technical issues. Our team is actively working to resolve the matter and restore the service as soon as possible.
We can confirm that all schedule products successfully completed their production runs by 14:30 UTC.
We sincerely apologise for any inconvenience caused by the production latency and appreciate your patience and understanding throughout this process.
We can confirm that the majority of productions have now been successfully completed, with the remaining SSIM productions currently in progress and expected to be delivered shortly.
We apologise for any inconvenience caused by the inbound processing issue due to the corrupt file. A further update will be provided once all productions are complete.
We would like to inform you that the data refresh for FI Direct was successfully completed this morning at 01:11 UTC. While the WDF productions have completed, the SSIM productions are still in progress and currently experiencing an approximate delay of four hours. These will be delivered as soon as possible.
We sincerely apologise for the inconvenience caused by this delay, which was the result of a corrupt inbound data file. Please rest assured that we are actively monitoring the outstanding productions and will provide updates on their progress throughout the day.
We regret to inform you of a delay in the delivery of our schedule-based products due to issues with inbound processing snapshot has been delayed. The products affected are SSIM, WDF, Dynamic, Flight Info Direct - Schedules, Flight Info API - Schedules services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.
It appears we have issues with the data feed and are currently investigating this incident.
We are planning scheduled maintenance on Wed 18Dec2024 at 10:00 UTC. This will impact Schedules products only which include Schedules Dynamic, Metis, FI Alerts and FI API. The maintenance will last for approx 30minutes, however, no inbound data will be lost as this will be available once the maintenance is complete.
We apologise for any inconvenience this may cause.
This incident is now resolved and all schedules updates are flowing. No data has been lost.
OAG apologises for any inconvenience this may have caused.
We are actively investigating this incident. Please note that there are delays in Schedules updates at this time. FI Direct is also impacted. Status updates are unaffected.
Flight Info Alerts and the Flight Info API are currently not receiving any instances from Snowflake. Our team is actively investigating the issue.
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