OAG - Notice history

All systems operational

Notice history

View current status

Oct 2024

FVXML Latency Issues
Resolved
  • Resolved
    UTC
    Resolved

    Starting at around 15:00 GMT on 30th October, FVXML responses for some customers were experiencing latency in API responses. At 09:45 GMT on 31st October this issue was resolved.

    Root cause analysis work is ongoing, but the current understanding is that a planned change to remove the deprecated TLS 1.0/1.1 security protocols from our products caused some unexpected delays in API query responses. These changes have been temporarily backed out while we complete our root cause analysis.

    Full details of this TLS change were sent to all FVXML contacts on 21st October via an email notification.

    For any further questions or concerns, please contact support@oag.com.

    Apologies for any inconvenience caused by this partial outage.

Maintenance – Gradual OS Upgrades for FVXML Servers
Resolved27 hours 11 minutes
  • Resolved
    UTC
    Resolved

    Due to some parallel issues with FVXML latency, unrelated to this activity, the scheduled maintenance work has been postponed until further notice while we conduct a full RCA on the unrelated latency issues. A new notice will be posted when the OS maintenance work is rescheduled.

  • Monitoring
    UTC
    Monitoring

    Over the next couple of weeks, we will be performing gradual in-place OS upgrades on the FVXML servers as part of our Tech Resilience Project. This initiative is aimed at enhancing the security and supportability of our systems, with upgrades moving from Windows 2012R2 to Windows 2022 across staging and production environments. These upgrades are designed to be transparent, so there should be minimal to no disruption or impact for customers but please be aware if you do experience any disruption.

OCT30
Planned Maintenance - Gradual OS Upgrades for FVXML Servers
CompletedMaintenance29 hours 15 minutes
  • Completed
    October 31, 2024 at 12:15 PMUTC
    Completed
    October 31, 2024 at 12:15 PMUTC
    Maintenance has completed successfully.
  • In progress
    October 30, 2024 at 7:00 AMUTC
    In progress
    October 30, 2024 at 7:00 AMUTC

    Over the next couple of weeks, we will be performing gradual in-place OS upgrades on the FVXML servers as part of our Tech Resilience Project. This initiative is aimed at enhancing the security and supportability of our systems, with upgrades moving from Windows 2012R2 to Windows 2022 across staging and production environments. These upgrades are designed to be transparent, so there should be minimal to no disruption or impact for customers but please be aware if you do experience any disruption.

Sep 2024

FI - Issue concerning missing flight cancellations
ResolvedDegraded performance3 hours 34 minutes
  • Resolved
    UTC
    Resolved

    We have implemented a fix for the real-time cancellation data and will be closely monitoring the results to ensure everything is functioning as expected. We sincerely apologise for any inconvenience this may have caused during the resolution process, and we appreciate your understanding.

  • Identified
    UTC
    Identified

    We are continuing to work on resolving the issue related to the cancellations and will provide further updates as progress is made. Thank you for your patience, and we will keep you informed as we move forward.

  • Investigating
    UTC
    Investigating

    We are aware that, unfortunately, not all cancellations are currently being reflected within the FI products. Our team is actively investigating the root cause and working on implementing a solution to resolve this issue. Updates will be provided on the Trust Site as soon as possible.

    We sincerely apologise for any inconvenience this may cause to our customers and appreciate your understanding.

Analyser connection builder issue
ResolvedPartial outage48 minutes
  • Resolved
    UTC
    Resolved

    OAG has identified and resolved this issue with connections analyser. Connections analyser is now fully functional again. Apologies for any inconvenience this outage may have caused.

  • Investigating
    UTC
    Investigating

    OAG are currently experiencing issues with the Analyser connection builder and this component may not be functional for some users. OAG are working to rectify this issue as soon as possible and will provide a further update in 30 minutes.

SEP17
Planned Maintenance - Tuesday 17th September 2024 at 1000 GMT+1
CompletedMaintenance1 hour
  • Completed
    September 17, 2024 at 10:00 AMUTC
    Completed
    September 17, 2024 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 17, 2024 at 9:00 AMUTC
    In progress
    September 17, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 17, 2024 at 9:00 AMUTC
    Planned
    September 17, 2024 at 9:00 AMUTC
    We are planning for a scheduled maintenance during that time.
Unable to create FI Alerts
ResolvedPartial outage48 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified an issue regarding the creation of alerts and are taking immediate steps to resolve it.

SEP10
Planned Maintenance - Tuesday 10th September 2024 at 1000 GMT+1
CompletedMaintenance45 minutes
  • Completed
    September 10, 2024 at 9:45 AMUTC
    Completed
    September 10, 2024 at 9:45 AMUTC
    Maintenance has completed successfully
  • In progress
    September 10, 2024 at 9:00 AMUTC
    In progress
    September 10, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • Update
    September 10, 2024 at 9:00 AMUTC
    Update
    September 10, 2024 at 9:00 AMUTC
    We are planning for a scheduled maintenance during that time.
  • Planned
    September 09, 2024 at 10:12 AMUTC
    Planned
    September 09, 2024 at 10:12 AMUTC
    Maintenance didn't start yet.

Aug 2024

FI Alerts running, but below expectations
Resolved1 hour 14 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The services are running, but their performance is below expectations. We are actively monitoring the situation to ensure continuity and prevent any disruptions.

AUG14
Schedules-Dynamic Maintenance 14AUG24 1000 GMT+1
CompletedMaintenance2 hours
  • Completed
    August 14, 2024 at 11:00 AMUTC
    Completed
    August 14, 2024 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 14, 2024 at 9:00 AMUTC
    In progress
    August 14, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 14, 2024 at 9:00 AMUTC
    Planned
    August 14, 2024 at 9:00 AMUTC

    We are planning for a scheduled maintenance during that time and apologise for any inconvenience.

Issues with Snowflake
Resolved3 hours 37 minutes
  • Resolved
    UTC
    Resolved

    Snowflake have advised that they implemented the fix for this issue and monitored the environment to confirm that service was restored.

    Incident start time: 23:06 UTC August 13, 2024
    Incident end time: 07:30 UTC August 14, 2024

  • Monitoring
    UTC
    Monitoring

    Snowflake have implemented the fix for this issue, and are continuing to monitor the environment until they're confident all services are functioning properly.

  • Investigating
    UTC
    Investigating

    Snowflake is currently experiencing issues and have advised:- Customers hosted in the affected regions may experience delays or issues when accessing Snowflake services and features via Snowsight. Users might encounter symptoms such as blank pages, error messages, or being able to log in only through a different browser after entering their credentials.We are currently investigating this incident.

    Please see the following link to Snowflakes Trust Site for updates:-

    https://status.snowflake.com/incidents/mwpy9pk485kr

AUG13
Schedules-Dynamic Maintenance 13AUG24 1000 GMT+1
CompletedMaintenance1 hour
  • Completed
    August 13, 2024 at 10:00 AMUTC
    Completed
    August 13, 2024 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 13, 2024 at 9:00 AMUTC
    In progress
    August 13, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 13, 2024 at 9:00 AMUTC
    Planned
    August 13, 2024 at 9:00 AMUTC

    We are planning for a scheduled maintenance on Schedules-Dynamic for a Terminal change to ensure the quality of our data on Tuesday August 13th, 10am GMT+1 which will last approximately 1 hour. This may result in some latency with the product.
    We apologize for the inconvenience this may cause.

Previous

Aug 2024 to Oct 2024

Next