OAG - Notice history

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Notice history

Apr 2025

DL schedule data deleted due to incorrect RSD
  • Resolved
    Resolved

    I would like to advise that that the issue concerning the DL schedules for the Dynamic feeds has been resolved. The update of schedules including those from 16-18Apr2025 were supplied within the Dynamic feed from between approx 15:13-15:30 UK time.

    Once again we apologise for any inconvenience this may have caused.

  • Identified
    Identified

    Our team is actively working to reinstate the affected schedules and resolve the issue as quickly as possible.

    We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to correct the matter.

  • Investigating
    Investigating

    We would like to inform you that an incorrect RSD was inadvertently loaded for DL schedules, which resulted in the removal of schedule data for 16 April, 17 April, and 18 April 2025 from the database. As a result, these schedules may appear as having been cancelled.

    Our team is actively working to reinstate the affected schedules and resolve the issue as quickly as possible. However, cancellations will be shown in the following products Schedules Dynamic, Flight Info Alerts for both schedules and status, FV Status products - Dynamic, FNB, Batch, XML.

    We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to correct the matter.

Planned Maintenance Tue 15Apr @ approx 10:00 BST - Affecting Schedule Products
  • Completed
    April 15, 2025 at 10:39 AM
    Completed
    April 15, 2025 at 10:39 AM
    Maintenance is now in progress.
  • Update
    April 15, 2025 at 10:37 AM
    In progress
    April 15, 2025 at 10:37 AM
    Maintenance is now in progress.
  • In progress
    April 15, 2025 at 10:30 AM
    In progress
    April 15, 2025 at 10:30 AM
    Maintenance is now in progress
  • Completed
    April 15, 2025 at 10:30 AM
    Completed
    April 15, 2025 at 10:30 AM
    Maintenance has completed successfully
  • Update
    April 15, 2025 at 10:30 AM
    Planned
    April 15, 2025 at 10:30 AM

    We are planning scheduled maintenance on Tue 15Apr2025 at approx 10:00 BST. This is an approximate start time due to existing processes needing to complete prior to the maintenance commencing. The maintenance will impact Schedules products only, which include Schedules Dynamic, Metis, FI Alerts and FI API. The maintenance will last for approx 1 hour, however, no inbound data will be lost as this will be available once the maintenance is complete.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

  • Planned
    April 15, 2025 at 9:36 AM
    Planned
    April 15, 2025 at 9:36 AM

    Due to current processing taking place, the start time of the planned maintenance has been delayed and will now begin at 11:30 BST. We apologise for any inconvenience this may cause.

Mar 2025

Planned Maintenance Thu 27MAR 2025 @ 0800 UTC - Affecting Metis Schedule Products FI API & FI Alerts
  • Completed
    March 27, 2025 at 1:00 PM
    Completed
    March 27, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    March 27, 2025 at 8:00 AM
    In progress
    March 27, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2025 at 8:00 AM
    Planned
    March 27, 2025 at 8:00 AM

    We are planning scheduled maintenance on Thursday 27MAR2025 at 08:00 UTC. The maintenance will impact the Metis Schedules products such as FI Alerts and FI API, and experience data latency.

    The maintenance will last for approx 05 hours, however, no inbound data will be lost as this will be available once the maintenance is complete.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

Feb 2025

Planned Maintenance Thursday, 20 February 2025 @0800UTC Affecting Metis Schedule Products FI API & FI Alerts
  • Completed
    February 20, 2025 at 10:35 AM
    Completed
    February 20, 2025 at 10:35 AM

    We are pleased to inform you that the planned maintenance, originally scheduled for three hours, has been completed successfully ahead of time. Thank you for your patience during this process.

  • In progress
    February 20, 2025 at 8:00 AM
    In progress
    February 20, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    February 20, 2025 at 8:00 AM
    Planned
    February 20, 2025 at 8:00 AM

    We are planning scheduled maintenance on Thursday 20Feb2025 at 08:00 UTC. The maintenance will impact the Metis Schedules products only, which include FI Alerts and FI API. The maintenance will last for approx 03 hours, however, no inbound data will be lost as this will be available once the maintenance is complete.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

Analyser Connections Builder Module Currently Unavailable
  • Resolved
    Resolved

    We can confirm that the Analyser Connection Builder module is now fully functional again.

    We apologise for any inconvenience caused during the partial outage and thank you for you patience and understanding.

  • Investigating
    Investigating

    We regret to inform you that the Analyser Connections Builder Module is currently unavailable due to technical issues. Our team is actively working to resolve the matter and restore the service as soon as possible.

    We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as they become available.

Performance Issues with OAG Flights, Analyser Connections and Routemapper - Tue 11 Feb 2025
  • Resolved
    Resolved

    I can now confirm that the issue has been successfully resolved, and performance has returned to normal. Thank you for your patience and understanding while we worked to resolve this matter.

  • Update
    Update

    We are continuing to actively work towards a resolution. We apologise for any inconvenience this may be causing and appreciate your patience as we work to resolve it as quickly as possible.

  • Identified
    Identified

    The investigation has identified the root cause of the issue, and we are actively working towards a resolution. We apologise for any inconvenience this may be causing and appreciate your patience as we work to resolve it as quickly as possible.

  • Investigating
    Investigating

    We are currently experiencing server issues impacting the performance of OAG Flights, Analyser Connections, and Routemapper. We apologise for any inconvenience this may cause and assure you that our team is actively working to resolve the issue as quickly as possible.

Planned Maintenance Tue 11Feb 2025 @ approx 10:00 UTC - Affecting Schedule Products
  • Completed
    February 11, 2025 at 11:00 AM
    Completed
    February 11, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    February 11, 2025 at 10:00 AM
    In progress
    February 11, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    February 11, 2025 at 10:00 AM
    Planned
    February 11, 2025 at 10:00 AM

    We are planning scheduled maintenance on Tue 11Feb2025 at approx 10:00 UTC. This is an approximate start time due to existing processes needing to complete prior to the maintenance commencing. The maintenance will impact Schedules products only, which include Schedules Dynamic, Metis, FI Alerts and FI API. The maintenance will last for approx 1 hour, however, no inbound data will be lost as this will be available once the maintenance is complete.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

Important Notice: Analyser Service Interruption
  • Resolved
    Resolved

    We are pleased to confirm that the Analyser issue has been resolved.

    We sincerely apologise for any inconvenience caused by the technical issue and greatly appreciate your patience and understanding during this outage.

  • Investigating
    Investigating

    We regret to inform you that the Analyser service is currently unavailable due to technical issues. Our team is actively working to resolve the matter and restore the service as soon as possible.

    We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as they become available.

Feb 2025 to Apr 2025

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