OAG - Notice history

All systems operational

Analyser Suite - Operational

Flight Info Direct - Operational

Flight Info API - Operational

Flight Info Alerts - Operational

Flight Info Developer Portal - Operational

Schedules Dynamic - Operational

Schedules SSIM File - Operational

Schedules WDF File - Operational

Status Flightview Dynamic - Operational

Status Flightview Notifications for Business - Operational

Status FvBatch API - Operational

Status FvXML API - Operational

Status Flight Leg Report File - Operational

RouteMapper - Operational

OAG Flights - Operational

Cargo Flights - Operational

Notice history

Jul 2025

No notices reported this month

Jun 2025

OAG Analyser issues with Seats for 2025 returning missing values
  • Resolved
    Resolved

    The restore of Schedules and seats data from 22nd June has now been completed.

    The next schedules update will run as normal on 6th July.

    OAG apologises for the disruption and inconvenience this issue has caused.

    If you have any further questions or concerns, please contact support@oag.com

  • Update
    Update

    During the data refresh of Analyser seats yesterday 29th June, due to a data issue with equipment codes, OAG were not able to fully load all seats data. This will affect queries against June 2025 seats data and forward looking data.

    OAG are now restoring Schedules and seats data from the previous week (22nd June 2025) to ensure all seat data is available.

    The restore is currently underway and once complete, all data will be available as of 22nd June.

    Next weeks Schedules update will be run as normal on 6th July.

    Monthly reports will be run as normal tomorrow from data correct as of 22nd June.

    OAG apologises for any disruption or inconvenience.

    We will provide a further update once the restore has completed or in the next 2 hours

    Please contact support@oag.com if you have any questions or concerns.

  • Update
    Update

    OAG are continuing to work on building remediation steps for this issue.

    A further update will be provided when we have more information to share or in 2 hours.

    OAG apologises for the ongoing disruption.

    For questions or concerns, please contact support@oag.com

  • Update
    Update

    OAG is continuing to work on identifying remediation.

    Work is ongoing and we will provide a further update in 90 minutes.

    OAG apologise for this ongoing disruption.

    For further questions or concerns please contact support@oag.com

  • Identified
    Identified

    Currently OAG is experiencing some issues with Schedules Analyser and seats for 2025 data returning no values for some carriers.

    Some customers will see scheduled reports with missing data.

    OAG has identified the root cause and is working on applying a fix.

    All other parts of Analyser are working as normal.

    We will provide an update on status in 90 minutes.

    OAG apologises for any disruption this may cause.

    For any questions or concerns please contact support@oag.com

Planned Maintenance Wednesday, 25JUN25 @ approx 1000 BST - Affecting Schedule Products
  • Completed
    June 25, 2025 at 11:58 AM
    Completed
    June 25, 2025 at 11:58 AM

    Maintenance Complete

    We’re pleased to confirm that the scheduled maintenance has been successfully completed and all systems are now fully operational.

    Our teams are continuing to monitor system performance closely to ensure everything remains stable and functioning as expected.

    Thank you for your patience and understanding as we carried out this essential maintenance for terminal updates.

    If you have any questions or concerns, please don’t hesitate to contact us at support@oag.com.

  • Update
    June 25, 2025 at 11:20 AM
    In progress
    June 25, 2025 at 11:20 AM

    Update: Ongoing Maintenance

    We are continuing to experience technical challenges during the maintenance process. While we’ve successfully updated one terminal, we’ve encountered a blockage preventing the second terminal update from proceeding.

    To resolve this safely and effectively, we’re extending the maintenance window by an additional 45 minutes.

    We sincerely apologize for any inconvenience this may cause and truly appreciate your continued patience and understanding.

    If you have any questions or concerns, please don’t hesitate to contact us at support@oag.com.

  • Update
    June 25, 2025 at 10:45 AM
    In progress
    June 25, 2025 at 10:45 AM

    The maintenance is still currently in progress and we have ran into some unexpected issues which is causing some delay.

    It will require an additional 30 minutes to complete. We’re working to restore full service as quickly and safely as possible.

    Thank you for your continued patience and understanding during this extended maintenance window.

    Should you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com

  • In progress
    June 25, 2025 at 9:23 AM
    In progress
    June 25, 2025 at 9:23 AM

    Maintenance is now in progress. We'll continue to update here as needed.

    The purpose of this maintenance is to perform an update to terminal data at TIF - Tiaf Airport and MRV - Mineralnye Vody Airport as they have become new terminal airports. During this period, the supply of data will be temporarily suspended while the terminal change is implemented. However, no data will be lost, and all data will be supplied in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • METIS

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 1 hour but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

    We apologise for any inconveniences this has caused and we thank you for your understanding.

    Should you have any question or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com

  • Update
    June 25, 2025 at 8:53 AM
    Planned
    June 25, 2025 at 8:53 AM

    Please note that the scheduled maintenance is experiencing a slight delay and is now expected to begin 30 minutes later than originally planned. We apologize for the inconvenience and appreciate your patience.

    We will provide further updates as needed. Thank you for your understanding.

  • Planned
    June 25, 2025 at 8:53 AM
    Planned
    June 25, 2025 at 8:53 AM

    Please note that the scheduled maintenance is experiencing a slight delay and is now expected to begin 30 minutes later than originally planned. We apologize for the inconvenience and appreciate your patience.

    We will provide further updates as needed. Thank you for your understanding.

Delayed delivery for SSIM and WDF products for today, 19JUN2025.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    The snapshot data processing has completed and is flowing as expected. This will now start generating the data for the affected products, however, a delivery delay is still expected. We thank you for your kind understanding.
  • Identified
    Identified

    We have identified an issue within our data processing which has affected the generation of the data for our SSIM, WDF, and Reference data products which relies on Schedules snapshots, which will cause some delivery delays.

    We're closely working on this and monitoring the necessary processes and will advise further updates as needed.

    We apologise for any inconvenience this may have caused.

    Thank you for kind patience and understanding.

Service Disruption Notice – Internet Connectivity Issues
  • Resolved
    Resolved

    We can confirm that at 14:34 BST all internet connections were restored.

    We sincerely apologise for any inconvenience or disruption this may have caused and appreciate your patience and understanding while our technical teams worked to restore normal service.

    Thank you for your continued support.

     

    If you should have any questions and concerns, please contact support@oag.com

  • Identified
    Identified

    We can confirm that the following products are now back online- Analyser Suite, OAG flights, Cargo Flights. However, we are still actively working to fully restore internet connectivity.

    We understand the disruption this may have caused and sincerely apologise for the inconvenience. We will provide a further update as soon as more information becomes available.

    Thank you for your continued patience and understanding.

  • Investigating
    Investigating

    We are currently experiencing internet connectivity issues that are impacting both inbound schedule and status feeds, as well as some outbound products.

    Our team is actively working to resolve the issue as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding.

    If you have any questions or require further assistance, please do not hesitate to contact us at Support@oag.com.

Delay in Weekly Connection Data Refresh – Flight Info Direct & API Connections
  • Resolved
    Resolved

    We would like to inform you that the unexpected delay in the process of building connections for the Flight Info Direct Connections and Flight Info API Connections service has now completed. The refresh occurred today, 6th June 2025 at 10:06:53.

    We sincerely apologise for any inconvenience or disruption this may have caused and appreciate your patience and understanding while the process completed.

    Thank you for your continued support.

     

    If you should have any questions and concerns, please contact support@oag.com

  • Investigating
    Investigating

    Following the scheduled maintenance conducted on 1st June 2025, OAG has encountered an unexpected delay in the process of building connections for the Flight Info Direct Connections and Flight Info API Connections products. While the process is currently underway, it is not expected to complete until the morning of Friday, 6th June. As a result, this week’s connection data refresh has not yet occurred.

    We sincerely apologise for any inconvenience or disruption this may cause and appreciate your patience and understanding.

    If you have any questions or require further assistance, please do not hesitate to contact us at support@oag.com.

May 2025

Planned Maintenance Thursday, 22MAY @ approx 10:00 BST - Affecting Schedule Products
  • Completed
    May 22, 2025 at 10:00 AM
    Completed
    May 22, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    May 22, 2025 at 9:00 AM
    In progress
    May 22, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    May 22, 2025 at 9:00 AM
    Planned
    May 22, 2025 at 9:00 AM

    We are planning scheduled maintenance on Thursday, 22May2025 at approx 10:00 BST. This is an approximate start time due to existing processes needing to complete prior to the maintenance commencing. The maintenance will impact Schedules products only.

    The maintenance will last for approx 1hour, however, no inbound data will be lost as this will be available once the maintenance is complete.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

Planned Maintenance - 22 & 23May Pre-Move Scheduled Maintenance Notification
  • Completed
    May 24, 2025 at 7:00 AM
    Completed
    May 24, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    May 22, 2025 at 7:00 AM
    In progress
    May 22, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 22, 2025 at 7:00 AM
    Planned
    May 22, 2025 at 7:00 AM

    Subject: Upcoming Infrastructure Upgrade – June 2025 

    Here at OAG, we are committed to delivering the world’s best air travel data platform. As part of this mission, we are making a significant and long-term investment in our core technology infrastructure to enhance performance, increase resilience, and reduce latency across our services. This ongoing initiative reflects our dedication to continuously improving the quality and reliability of the solutions we provide to our valued customers. 

    Planned Infrastructure Upgrade: 

    On Sunday, 1st June 2025 at 08:00 GMT+1, we will begin a major upgrade of our data centre infrastructure. This essential work is part of our long-term strategy to scale and modernize our systems to support the growing needs of our customers and partners. 

    Preparatory Work: Beginning 22nd May 

    In the lead-up to this upgrade, starting from  22nd May, we will be implementing backup systems and preparatory changes to ensure a smooth transition on 1st June.  

    During this period, customers may experience brief and intermittent latency or minor performance degradation, lasting up to 20 minutes at a time, across the following services: 

    1. FlightView XML 

    1. FlightView Dispatch 

    1. Web Components 

    1. FlightView Batch 

    1. FlightView Notifications for business 

    1. FV Dynamic 

    1. OAG Flights 

    2. Routemapper

    3. Flight Info API - Status

    4. Flight Info Alerts - Status

    5. Flight Info Direct - Status  

    These short service impacts are a necessary part of ensuring robust fallback mechanisms are in place, helping us minimize any disruption to our services during the upgrade itself. 

    What to Expect: 

    • June 1st Maintenance Window: Minimal anticipated downtime; monitored in real-time by our engineering team. 

    • No action is required from customers at this stage, but we will provide regular updates should any expected behaviour change. 

    This upgrade lays the groundwork for future improvements across our platform, enabling us to deliver faster, more reliable, and scalable services.  

    We apologize for any inconvenience caused during this period. You can keep up-to-date at any time by visiting our Trust Site, and if you have any questions or concerns, please contact our support team at support@oag.com.  

May 2025 to Jul 2025

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