Schedules SSIM File experiencing degraded performance

Analyser Suite
Operational

Flight Info Direct

Operational

Flight Info API

Operational

Flight Info Alerts

Operational

Flight Info Developer Portal

Operational
Schedules on Demand API
Operational
Schedules Dynamic
Operational
Schedules SSIM File
Degraded performance
Schedules WDF File
Operational
Status Flightview Dynamic
Operational
Status Flightview Notifications for Business
Operational
Status FvBatch API
Operational
Status FvXML API
Operational
Status Flight Leg Report File
Operational

Notice history

Jun 2024

Delay with Delivery of SSIM, WDF and Schedules based products
  • Resolved
    Resolved

    All productions were completed yesterday, and all schedule productions are now running as normal. We apologise for any inconvenience the latency may have caused.

  • Monitoring
    Update

    The SSIM productions are still running and we estimate that all the productions will be completed and delivered within the next 4 hours. Once again, we apologise sincerely for the issues encountered today.

  • Monitoring
    Update

    We can now inform that Flight Info API - Schedules is now up an running as expected. We apologise sincerely for the issues encountered today. All products except for SSIM have now caught up. The SSIM productions are currently still running and will be delivered as soon as possible.

  • Monitoring
    Update

    We are happy to inform Flight Info Direct - Schedules customers that the refresh has now been complete for this morning. We apologise sincerely for the delay. For customers who receive SSIM or WDF the productions are currently still running and will deliver as soon as possible.

  • Monitoring
    Update

    We can now advise that the Schedules Dynamic feeds are now being distributed, the WDF products have also completed, and the SSIM productions are currently running. We will keep you informed on the progress.

  • Monitoring
    Monitoring

    The SSIM productions have now started to run. However, it is important to note that there is a latency of a few hours in the delivery process. Please bear with us as we work to expedite all the schedule based productions, aiming to minimize the latency with delivery.

  • Investigating
    Investigating

    We regret to inform you of a delay in the delivery of our schedule based products due to a system issue. The products affected are SSIM, WDF, Dynamic, Flight Info Direct - Schedules, Flight Info API - Schedules services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.

Latency affecting Flight Info API Status and Flight Info Alerts Status
  • Resolved
    Resolved

    We are pleased to announce that there is now no latency impacting Flight Info Alerts Status or Flight Info API Status for any carrier.

  • Monitoring
    Update

    We are pleased to report there is no more latency affecting Flight Info Alerts Status or Flight Info API Status however customers may still see some latency affecting some F9 flights. We will provide more updates as we continue to work on this.

  • Monitoring
    Update

    A fix has been successfully deployed to ensure F9 updates are being shared. There may be some latency for some F9 flight numbers we are continuing to monitor and share updates in a few hours.

  • Monitoring
    Monitoring

    A fix has been successfully deployed to ensure F9 updates are being shared. There may be some latency for some F9 flight numbers we are continuing to monitor and share updates in a few hours.

  • Identified
    Identified

    We have identified the issue affecting our Flight Info Alerts Status and Flight Info API Status causing latency to our customers. To continue the fix, customers who specifically requested carrier F9 alerts will not receive alerts. We are continuing to work on a fix to resolve. We apologize for inconvenience caused. We thank you for your patience.

  • Investigating
    Investigating

    We are currently investigating some latency affecting our Flight Info Alerts Status and Flight Info API Status products. Our team are investigating currently and will provide more updates as we have them. At the moment we are experiencing a few minutes latency.

Apr 2024

Apr 2024 to Jun 2024