OAG - Notice history

All systems operational

Analyser Suite - Operational

Flight Info Direct - Operational

Flight Info API - Operational

Flight Info Alerts - Operational

Flight Info Developer Portal - Operational

Schedules on Demand API - Operational

Schedules Dynamic - Operational

Schedules SSIM File - Operational

Schedules WDF File - Operational

Status Flightview Dynamic - Operational

Status Flightview Notifications for Business - Operational

Status FvBatch API - Operational

Status FvXML API - Operational

Status Flight Leg Report File - Operational

RouteMapper - Operational

Notice history

Sep 2024

No notices reported this month

Aug 2024

FI Alerts running, but below expectations
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The services are running, but their performance is below expectations. We are actively monitoring the situation to ensure continuity and prevent any disruptions.

Schedules-Dynamic Maintenance 14AUG24 1000 GMT+1
  • Completed
    August 14, 2024 at 11:00 AM
    Completed
    August 14, 2024 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    August 14, 2024 at 9:00 AM
    In progress
    August 14, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    August 14, 2024 at 9:00 AM
    Planned
    August 14, 2024 at 9:00 AM

    We are planning for a scheduled maintenance during that time and apologise for any inconvenience.

Issues with Snowflake
  • Resolved
    Resolved

    Snowflake have advised that they implemented the fix for this issue and monitored the environment to confirm that service was restored.

    Incident start time: 23:06 UTC August 13, 2024
    Incident end time: 07:30 UTC August 14, 2024

  • Monitoring
    Monitoring

    Snowflake have implemented the fix for this issue, and are continuing to monitor the environment until they're confident all services are functioning properly.

  • Investigating
    Investigating

    Snowflake is currently experiencing issues and have advised:- Customers hosted in the affected regions may experience delays or issues when accessing Snowflake services and features via Snowsight. Users might encounter symptoms such as blank pages, error messages, or being able to log in only through a different browser after entering their credentials.We are currently investigating this incident.

    Please see the following link to Snowflakes Trust Site for updates:-

    https://status.snowflake.com/incidents/mwpy9pk485kr

Schedules-Dynamic Maintenance 13AUG24 1000 GMT+1
  • Completed
    August 13, 2024 at 10:00 AM
    Completed
    August 13, 2024 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    August 13, 2024 at 9:00 AM
    In progress
    August 13, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    August 13, 2024 at 9:00 AM
    Planned
    August 13, 2024 at 9:00 AM

    We are planning for a scheduled maintenance on Schedules-Dynamic for a Terminal change to ensure the quality of our data on Tuesday August 13th, 10am GMT+1 which will last approximately 1 hour. This may result in some latency with the product.
    We apologize for the inconvenience this may cause.

Jul 2024

The Status event hub is reporting low/no messages
  • Resolved
    Resolved
    This incident has been resolved.
Planned Maintenance - Wednesday July 10th 2024 at 1000 GMT+1
  • Completed
    July 10, 2024 at 9:57 AM
    Completed
    July 10, 2024 at 9:57 AM

    The maintenance has completed. Thank you for your patience.

  • In progress
    July 10, 2024 at 9:00 AM
    In progress
    July 10, 2024 at 9:00 AM

    We are conducting a system maintenance starting at 1000 a.m. GMT+1 on July 10, 2024, to optimise our services. During this maintenance period, there may be temporary unavailability in using our Connections-Analyser product. We anticipate completing the maintenance within an hour. Thank you for your patience and understanding.

Reprocessing of 21st June '24 Flight Leg Report
  • Resolved
    Resolved

    The Flight Leg Report has been reissued as of 25JUL24 15:57 GMT+1 and are now in your respective folders.

    Thank you!

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We will be reprocessing the Flight Leg Reports issued on the 21st of June '24. This is due to some data not being cached properly when it finished processing on that day.

    The Reports on the following day, Saturday 22nd of June, all looks to have gone through successfully. 

    We are working on this now and will update as soon as the report has been reissued.

    NOTE: Only 21st June '24 Flight Leg Reports are affected

Jul 2024 to Sep 2024

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