OAG - Notice history

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Notice history

Mar 2026

Planned Maintenance Tue 3rd March 2026 @ approx 10:00 UTC - Affecting Schedule Products
Scheduled for March 03, 2026 at 10:00 AM – 11:00 AM about 1 hour
  • Planned
    March 03, 2026 at 10:00 AM
    Planned
    March 03, 2026 at 10:00 AM

    As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Tuesday, 03 March 2026, with an estimated start time of 10:00 UTC.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts - Schedules

    • Flight Info API - Schedules

    • Schedules Dynamic

    We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

    The maintenance is expected to last for approximately 1 hour, though some flexibility may be required.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your patience and understanding.

Feb 2026

Schedule Analyser - Scheduled Reports not being sent out
  • Resolved
    Resolved

    This incident has been resolved and the reports for today, 16 February 2026, has been sent out to the respective users.

    The email service has been resolved as well so scheduled reports from this point forward will be ran and sent out automatically.

    As previously mentioned, should you require the previous reports (12-15FEB), please message support@oag.com and we'll facilitate that for you.

    We thank you for your patience and understanding while we resolve this for you.

  • Identified
    Identified

    We've identified the issue: while scheduled reports have been running successfully since February 12, 2026, our email service failed to deliver them.

    Resolution Plan:

    • We will send today's reports (February 16) to avoid overwhelming inboxes

    • Reports from February 12-15 are available upon request—Please email support@oag.com if you require them.

    We'll update you once today's reports have been sent.

    Thank you for your patience.

  • Investigating
    Investigating

    We're currently investigating an issue where Scheduled Reports configured in Schedule Analyser are not being delivered, despite the system showing they have executed successfully (indicated by updated timestamp).

    Workaround: Users can manually run Scheduled Reports to extract data while we investigate the root cause.

    We will provide updates as soon as more information becomes available.

    Should you have any questions or concerns regarding this, please do not hesitate to contact support@oag.com

    We apologise for any inconveniences caused and we thank you for your patience and understanding.

Issue with creating and extracting reports in Connections Analyser
  • Resolved
    Resolved

    We found the issue and have implemented an fix.
    At the same time, we needed to clear the queue of the build up in order to have succeeding reports run successfully.

    Please try running your reports again. Should you continue to have issues or have any questions regarding this incident, please contact support@oag.com

    We apologies for any inconvenience caused and we thank you for your continued patience and understanding.

  • Identified
    Identified

    We have identified an issue affecting Connections Analyser which is preventing building and extracting connection reports.
    We are currently working on a fix and will further advise once we have additional information.

    We apologise for any inconveniences caused and if you have any questions or concerns with this incident, please do not hesitate to contact support@oag.com

    Thank you!

FI Alerts Planned Release 12th February 08:00 UTC
  • Completed
    February 12, 2026 at 9:00 AM
    Completed
    February 12, 2026 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    February 12, 2026 at 8:00 AM
    In progress
    February 12, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    February 12, 2026 at 8:00 AM
    Planned
    February 12, 2026 at 8:00 AM

    We are planning to deploy a FI Alerts release 12th February at 08:00 UTC with an expected outage of up to 1 hour. During this period, we will stop part of the system and clients will not receive messages. Service will resume once the deployment is complete and no data will be lost.

    This will only affect the Flight Info Alerts product.

Errors in extracting reports in Schedules Analyser
  • Resolved
    Resolved

    This incident has been resolved. We've cleared the queue and fixed the issue that caused the job errors.

    Please re-run your reports and let us know if the issue persists.

    Should you have additional questions or concern regarding this incident, please do not hesitate to reach out to support@oag.com

    Thank you for your understanding and patience throughout this issue.

  • Monitoring
    Monitoring

    We have identified the issue and have released a fix which is working through the reports.

    We'll further update you once the issue is completely resolved.

  • Investigating
    Investigating

    We have several reports that clients are receiving "job aborted with errors - contact OAG" when trying to extract reports.

    We are aware of this issue and are urgently investigating this matter.

    We apologise for any inconvenience caused and we'll update you as soon as we have more information.

    Thank you for understanding and if you have any questions regarding this issue, please do not hesitate to reach out to support@oag.com

Data feed error
  • Resolved
    Resolved

    This incident has been resolved. Queued data is now flowing.

  • Investigating
    Investigating

    We are writing to inform you that we have identified an issue affecting one of our data feeds. This issue may result in delayed, incomplete, or temporarily unavailable data within the system.

    Our technical teams are actively investigating the root cause of the problem and are working to resolve it as a priority. At this time, there is no indication of data loss, and we will provide updates as soon as more information becomes available or once the issue has been fully resolved.

    We appreciate your patience while we work through this matter and apologize for any inconvenience this may cause.

Jan 2026

Southwest flight times
  • Resolved
    Resolved

    We can confirm that the issue has now been resolved. The corrected data was received and ingested from 21:14 UTC 29Jan2026 and the issue was fully resolved at 23:30 UTC 29Jan2026.

    We apologise for any inconvenience caused while we worked with Southwest to resolve the matter. If you should have any further queries please contact us at support@oag.com.

  • Monitoring
    Monitoring

    WN have been working on a resolution and they believe they have resolved the issue. We are currently monitoring the situation and will be provide an update later today.

  • Identified
    Identified

    We have identified an issue affecting a subset of Southwest (WN) flights where the local departure date differs from the UTC departure date. This issue is related to recent changes made by Southwest to the flight status feed they provide to us.

    We have engaged directly with Southwest, including a discovery call, and they are actively working on an urgent resolution. Our teams remain in close coordination, and we will provide updates as more information becomes available.

(Continuance) Planned Maintenance Tuesday, 06 January 2026 @ approx 10:00 UTC - Affecting Schedule Products
  • Completed
    January 06, 2026 at 12:00 PM
    Completed
    January 06, 2026 at 12:00 PM

    Maintenance has completed successfully and the data should start flowing again shortly.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding as we make improvements to our internal systems to provide even better service to you.

  • In progress
    January 06, 2026 at 11:43 AM
    In progress
    January 06, 2026 at 11:43 AM
    Maintenance is now in progress.
  • Planned
    January 06, 2026 at 11:30 AM
    Planned
    January 06, 2026 at 11:30 AM

    We have continued to run into internal processing issues with this maintenance and will extend for another hour.

    We apologies for any inconvenience caused and will update you as soon as the maintenance is complete.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding.

Planned Maintenance Tuesday, 06 January 2026 @ approx 10:00 UTC - Affecting Schedule Products
  • Completed
    January 06, 2026 at 11:30 AM
    Completed
    January 06, 2026 at 11:30 AM
    Maintenance has completed successfully
  • Update
    January 06, 2026 at 11:15 AM
    Update
    January 06, 2026 at 11:15 AM

    Maintenance is still ongoing and we're extending for about 30 more minutes due to some internal processing issues we ran into.

    We'll continue to update as needed here and let you know once the deployment is complete.

    Thank you for your patience and kind understanding.

  • In progress
    January 06, 2026 at 10:00 AM
    In progress
    January 06, 2026 at 10:00 AM
    Maintenance is now in progress
  • Planned
    January 06, 2026 at 10:00 AM
    Planned
    January 06, 2026 at 10:00 AM

    Happy New Year 2026!

    As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Tuesday, 06 January 2026, with an estimated start time of 10:00 UTC.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

    The maintenance is expected to last for approximately 1.5 hours, though some flexibility may be required.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding.

Jan 2026 to Mar 2026

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