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Nov 2026

No notices reported this month

Oct 2026

Pharos connectivity issue
ResolvedMajor outage2 hours 24 minutes
  • ResolvedUTC

    This incident has been resolved and Pharos is operational.

    We sincerely apologize for any inconveniences caused during this outage.

  • MonitoringUTC

    We’ve identified a technical issue affecting Pharos and have released a fix. We’re continuing to monitor the situation closely.

    If you’re still experiencing connection interruptions, please contact our helpdesk.

    Thank you for your patience.

  • InvestigatingUTC

    We are currently investigating this incident as Pharos is down.

    We apologies for any inconveniences caused and will update you as soon as we have more information.

AirCube products unavailability
ResolvedMajor outage14 minutes
  • ResolvedUTC

    This incident has been resolved and AirCube products can now be accessed. Apologies for the inconveniences caused.

  • IdentifiedUTC

    We have identified a technical issue with our servers and are going to release a fix soon.

Pricing - Pharos and Other Snowflake Applications Unavailable Due to Snowflake Issues
ResolvedMajor outage2 hours 56 minutes
  • UpdateUTC

    All affected systems are operating normally. Data processing has caught up, and data in Pharos and Data Sharing is now up to date.

    Thank you for your patience during this disruption.

  • ResolvedUTC

    The disruption has been resolved, and Pharos and the other affected systems are back online. Some data delays may persist in Pharos and Data Sharing until approximately 22:00 UTC while data catches up.

  • MonitoringUTC

    Services Restored — Temporary Data Delays. Snowflake is back up. Pharos and the other affected systems are back online. Data needs to move into Snowflake now, so some data delays will be there for the next 30 mins or so for Pharos and data sharing.

  • UpdateUTC

    The issue is related to the Snowflake provider, and we are monitoring their update.
    https://status.snowflake.com/incidents/bfh045zclk5k

  • IdentifiedUTC

    We are experiencing an outage affecting Pharos and other applications due to an issue with our upstream provider, Snowflake. We are monitoring the situation and will provide updates as more information becomes available.

Metis Schedules Data Delay on 15th October 2026 00:00UTC-06:49UTC
Resolved

  • Unfortunately, a processing failure occurred within Metis Schedules overnight, which resulted in schedule data not being refreshed until 06:49 UTC. This caused a delay of up to seven hours to data availability across the following downstream schedule products:

    - FI Direct

    - FI API

    - FI Alerts

    The issue was identified and investigated promptly by our engineering team. Normal data flow and refresh was fully restored at 06:49 UTC.

    We sincerely apologise for any inconvenience this incident may have caused. Should you have any queries or require further information, please do not hesitate to contact us at support@oag.com.

    UTC
Pharos Service Disruption – Investigation Underway
ResolvedPartial outage1 hour 24 minutes
  • ResolvedUTC

    We can confirm that the issue affecting Pharos has been resolved. Our technical team has successfully implemented a fix and services are now operating as expected.

    We apologise for any inconvenience caused and thank you for your patience.

  • IdentifiedUTC

    We are aware of an issue currently affecting Pharos. Our technical team has identified the problem and is actively working to resolve it.

    We apologise for any inconvenience this may cause and will provide further updates as soon as more information is available.

Sep 2026

SEP30
Planned Maintenance Wednesday, 30 September 2026 @ approx. 10:00 BST - Affecting Schedule Products
CompletedMaintenance
  • CompletedSeptember 30, 2026 at 9:00 AMUTC

    Maintenance is now complete and all products are fully operational. Thank you for your patience!

  • PlannedSeptember 29, 2026 at 4:17 PMUTC

    As part of our ongoing enhancements to our services, please be advised that scheduled maintenance is planned for Wednesday, 30th September 2026, with an estimated start time of 10:00 BST. The start time is approximate and may depend on the completion of ongoing processes.

    During the maintenance period, the supply of new schedule data will be temporarily paused while updates are implemented. No data will be lost, and all information will be processed and made available once the maintenance is complete.

    This maintenance may affect the following Schedules-related products and services:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    The maintenance is expected to last approximately one hour, although timings may vary slightly.

    We are continuously working to enhance and improve our services, and these updates form part of that ongoing effort.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please contact support@oag.com.

    Thank you for your cooperation and understanding.



Pricing - Data Delivery Delays
ResolvedPartial outage3 hours 41 minutes
  • ResolvedUTC

    Pricing - Data Delivery Delays Update: Normal Operations Confirmed
    Following a thorough review of our data pipelines and delivery systems, we can confirm that all services are operating normally and data is flowing as expected. The earlier notifications were triggered by a temporary alert spike resulting from a cluster of inquiries rather than an underlying system failure.

  • InvestigatingUTC

    We are currently experiencing an issue within our data pipeline that is causing processing and delivery delays across select product feeds. Our engineering team is actively investigating to restore standard delivery as quickly as possible. We apologize for the disruption and will provide further updates as the investigation progresses.

SEP16
Planned Maintenance Wednesday, 16 September 2026 @ approx. 10:00 BST - Affecting Schedule Products
CompletedMaintenance1 hour
  • CompletedSeptember 16, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 16, 2026 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 18, 2026 at 4:25 PMUTC

    Please be advised that scheduled maintenance is planned for Wednesday, 16 September 2026, with an estimated start time of 10:00 BST. The start time is approximate and may depend on the completion of ongoing processes.

    The maintenance will implement the following IATA-notified terminal update:

    • FOC – Fuzhou Changle International Airport: A new Terminal 2 will open on 16 September 2026.

    During the maintenance period, data updates will be temporarily paused while this change is implemented. No data will be lost, and all information will be delivered once maintenance is complete.

    The maintenance will affect:

    • Flight Info Direct (Metis)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    The maintenance is expected to last approximately 1 hour, although timings may vary slightly.

    We apologise for any inconvenience this may cause and will provide further updates when available.

One hour delay in Files generation
ResolvedDegraded performance3 hours 4 minutes
  • ResolvedUTC

    This incident has been resolved. All affected files have been delivered.

  • InvestigatingUTC

    There is a one hour delay for data feeds file generation. We are currently investigating this incident.

Late Delivery of WDF 2nd September 2026
ResolvedDegraded performance4 hours 21 minutes
  • ResolvedUTC

    We are pleased to confirm that the WDF files are now being processed and delivered.

    We sincerely apologise for the delay and for any inconvenience this incident may have caused. Should you have any queries relating to this matter, please do not hesitate to contact us at support@oag.com.

  • UpdateUTC

    I am pleased to confirm that the WDF file production process is underway. The first file is expected to be available for validation within the next hour.

    Once validation of the file has been completed, we will be in a position to provide a further update regarding the anticipated delivery timeline. We will keep you informed of progress and thank you for your continued patience.

  • IdentifiedUTC

    We have identified an issue affecting the production of WDF files and sincerely apologise for the disruption this is causing.

    We are currently rerunning the production process to recreate the files. Please be aware that this will take approximately three hours, following which validation will need to be completed before the files are available for delivery.

    We will provide a further update on progress and will notify you once the files have been successfully produced. We appreciate your patience whilst we work to resolve this matter as quickly as possible.

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