OAG - Notice history

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Notice history

Feb 2026

Data feed error
  • Resolved
    Resolved

    This incident has been resolved. Queued data is now flowing.

  • Investigating
    Investigating

    We are writing to inform you that we have identified an issue affecting one of our data feeds. This issue may result in delayed, incomplete, or temporarily unavailable data within the system.

    Our technical teams are actively investigating the root cause of the problem and are working to resolve it as a priority. At this time, there is no indication of data loss, and we will provide updates as soon as more information becomes available or once the issue has been fully resolved.

    We appreciate your patience while we work through this matter and apologize for any inconvenience this may cause.

Southwest Flight Data Discrepancy
  • Monitoring
    Monitoring

    We are currently monitoring the impact of the data supplied by Southwest.

  • Investigating
    Investigating

    This issue affects all status products:-

    Flight Info Direct - Status

    Flight Info API - Status

    Flight Info Alerts - Status

    Status FVXML API

    Status FVBatch API

    Status FV Dynamic

    Status FV FNB

    Status Flight Leg Report

    Root Cause: Last week, we identified an issue affecting a subset of Southwest flights where departure or arrival times had differing local and UTC dates. This was caused by a recent Southwest system change that impacted flight origination time interpretation, resulting in incorrect 24-hour delay indicators.

    Resolution: Working closely with Southwest, we investigated and resolved the root cause. The fix was fully implemented at approximately 23:30 UTC on January 29, with data monitored and confirmed correct throughout the weekend.

    Current Status: A small number of affected messages remain due to Southwest's early-processing queue, which generates messages up to a week before flight dates. Messages created and queued before the January 29 fix are still within the system. We are unable to purge these messages as doing so would remove both correct and incorrect messages.

    Expected Resolution:

    • Affected flights are rapidly decreasing (expected maximum of 32 flights on Friday, February 6)

    • All early queue messages should be exhausted by end of day Friday, February 6 (UTC)

    • From February 7 (UTC) onwards, all data will be completely free from this issue

    We apologise for any inconvenience this may cause and thank you for your patience and understanding.

Planned Maintenance Tuesday, 03 February 2026 @ approx 10:00 UTC - Affecting Schedule Products
  • Completed
    February 03, 2026 at 10:56 AM
    Completed
    February 03, 2026 at 10:56 AM

    Maintenance has completed successfully and data is once again being delivered in full with no data loss.

    Thank you for your patience and understanding during this maintenance period.

  • In progress
    February 03, 2026 at 10:00 AM
    In progress
    February 03, 2026 at 10:00 AM
    Maintenance is now in progress
  • Planned
    February 03, 2026 at 10:00 AM
    Planned
    February 03, 2026 at 10:00 AM

    As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Tuesday, 03 February 2026, with an estimated start time of 10:00 UTC.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

    The maintenance is expected to last for approximately 1 hour, though some flexibility may be required.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your patience and understanding.

Jan 2026

Southwest flight times
  • Resolved
    Resolved

    We can confirm that the issue has now been resolved. The corrected data was received and ingested from 21:14 UTC 29Jan2026 and the issue was fully resolved at 23:30 UTC 29Jan2026.

    We apologise for any inconvenience caused while we worked with Southwest to resolve the matter. If you should have any further queries please contact us at support@oag.com.

  • Monitoring
    Monitoring

    WN have been working on a resolution and they believe they have resolved the issue. We are currently monitoring the situation and will be provide an update later today.

  • Identified
    Identified

    We have identified an issue affecting a subset of Southwest (WN) flights where the local departure date differs from the UTC departure date. This issue is related to recent changes made by Southwest to the flight status feed they provide to us.

    We have engaged directly with Southwest, including a discovery call, and they are actively working on an urgent resolution. Our teams remain in close coordination, and we will provide updates as more information becomes available.

(Continuance) Planned Maintenance Tuesday, 06 January 2026 @ approx 10:00 UTC - Affecting Schedule Products
  • Completed
    January 06, 2026 at 12:00 PM
    Completed
    January 06, 2026 at 12:00 PM

    Maintenance has completed successfully and the data should start flowing again shortly.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding as we make improvements to our internal systems to provide even better service to you.

  • In progress
    January 06, 2026 at 11:43 AM
    In progress
    January 06, 2026 at 11:43 AM
    Maintenance is now in progress.
  • Planned
    January 06, 2026 at 11:30 AM
    Planned
    January 06, 2026 at 11:30 AM

    We have continued to run into internal processing issues with this maintenance and will extend for another hour.

    We apologies for any inconvenience caused and will update you as soon as the maintenance is complete.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding.

Planned Maintenance Tuesday, 06 January 2026 @ approx 10:00 UTC - Affecting Schedule Products
  • Completed
    January 06, 2026 at 11:30 AM
    Completed
    January 06, 2026 at 11:30 AM
    Maintenance has completed successfully
  • Update
    January 06, 2026 at 11:15 AM
    Update
    January 06, 2026 at 11:15 AM

    Maintenance is still ongoing and we're extending for about 30 more minutes due to some internal processing issues we ran into.

    We'll continue to update as needed here and let you know once the deployment is complete.

    Thank you for your patience and kind understanding.

  • In progress
    January 06, 2026 at 10:00 AM
    In progress
    January 06, 2026 at 10:00 AM
    Maintenance is now in progress
  • Planned
    January 06, 2026 at 10:00 AM
    Planned
    January 06, 2026 at 10:00 AM

    Happy New Year 2026!

    As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Tuesday, 06 January 2026, with an estimated start time of 10:00 UTC.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

    The maintenance is expected to last for approximately 1.5 hours, though some flexibility may be required.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding.

Dec 2025

Pharos Data Delay Due to Snowflake Service Issues
  • Resolved
    Resolved

    We can confirm that this incident has now been resolved.

    We apologise for any inconvenience caused during the disruption. If you have any further questions, please contact us at support@oag.com.

  • Investigating
    Investigating

    We are currently investigating this incident as the OAG platform remains accessible; however, Pharos data is currently delayed due to ongoing issues with cloud platform provider. While data continues to be collected and distributed via data files, the disruption means it is not being loaded into Pharos at this time. Airlines receiving data through private Snowflake shares are also impacted.

    Our teams are actively monitoring the situation, and all delayed data will be added once the provider operations return to normal. Should you have any questions or concerns, please do not hesitate to reach out to us.

     

OAG Flights Platform not returning flights schedules
  • Resolved
    Resolved

    This incident has been resolved and our internal team have checked the necessary to ensure the platform is working as expected.

    We thank you for your patience and understanding regarding this matter.

    Should you have any questions or concerns with the incident, please do not hesitate to reach out to support@oag.com.

  • Investigating
    Investigating

    The website is working but flight schedules are not returning any results. The team is currently investigation and working on resolving this issue as a high priority. Should you have any questions or concerns please do not hesitate to reach to us at support@oag.com

Issues with running Reports in Connection Analyser
  • Resolved
    Resolved

    This incident has been resolved now and normal functions to Connections Analyser has been restored.

    We thank you for your patience and understanding regarding this.

    Should you have any questions or concerns about this incident, please do not hesitate to reach out to support@oag.com.

  • Investigating
    Investigating

    We are currently investigating an issue affecting report generation in Connections Analyser. Our initial assessment suggests this may be related to a database error.

    At this time, the issue appears to be isolated to Connections Analyser, but we will continue to monitor the situation and provide updates if anything changes.

    Please be assured that this is already being actively addressed, and our team is working to resolve the issue as quickly as possible.

    If you have any questions or need further assistance, please contact us at support@oag.com.

    Thank you for your patience and understanding.

Planned Maintenance Tuesday, 09 December 2025 @ approx. 08:00 GMT – Affecting Flight Info Alerts and Flight API
  • Completed
    December 09, 2025 at 12:01 PM
    Completed
    December 09, 2025 at 12:01 PM

    The maintenance has completed successfully and data should resume flowing in the affected products.

    We thank you for your patience and understanding while we apply this improvement in our system to provide a better service.

    Should you have any questions or concerns with this maintenance, please do not hesitate to reach out to support@oag.com.

  • In progress
    December 09, 2025 at 8:00 AM
    In progress
    December 09, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 09, 2025 at 8:00 AM
    Planned
    December 09, 2025 at 8:00 AM

    Please be advised that scheduled maintenance is planned for Tuesday, 09 December 2025, with an approximate start time of 08:00 GMT. Please note that this is an approximate start time, and though some flexibility may be required, as the actual commencement may vary slightly depending on internal processing.

    The purpose of this maintenance is to perform a planned update that will further improve consistency and accuracy within the Metis Schedules dataset. As part of this enhancement, distance values will be refreshed to ensure alignment and support an improved customer experience.

    During the maintenance period, incoming data will be temporarily paused, and the following products may experience data latency:

    — Flight Info Alerts (FI Alerts)
    — Flight Info API (FI API)

    Other products, including FI Direct, will not be impacted.

    The maintenance is expected to last up to 5 hours, but timings may vary slightly depending on processing.

    No data will be lost, and all information will be delivered in full once the maintenance is complete.

    We apologise for any inconvenience this may cause and will provide further updates when available.

    Should you have any questions or concerns about this maintenance, please do not hesitate to reach out to support@oag.com

Planned Maintenance Tuesday, 02 December 2025 @ approx. 10:00 GMT - Affecting Schedule Products
  • Completed
    December 02, 2025 at 10:53 AM
    Completed
    December 02, 2025 at 10:53 AM

    We are pleased to confirm that today’s scheduled maintenance was completed successfully ahead of time, and all services were fully restored by 10:52 AM.

    Thank you for your patience and understanding throughout this process.

  • In progress
    December 02, 2025 at 10:00 AM
    In progress
    December 02, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    December 02, 2025 at 10:00 AM
    Planned
    December 02, 2025 at 10:00 AM

    Please be advised that scheduled maintenance is planned for Tuesday, 02 December 2025, with an approximate start time of 10:00 UTC. Please note that this is an approximate start time, as the actual commencement of maintenance depends on committing the required files, so a slight variation in start time is possible.

    The purpose of this maintenance is to update terminal data for ALG – Algiers Houari Boumediene Airport, where Terminal 3 has been removed and the remaining terminals have been redesignated, in line with the recent IATA notifications.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    The maintenance is expected to last approximately 1 hour, but we kindly ask for some flexibility regarding the timings, as they may vary depending on process completion.

    We apologise for any inconvenience this may cause and will provide updates on progress when available.

Dec 2025 to Feb 2026

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