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Maintenance has completed successfully
Maintenance is now in progress
We will be conducting system maintenance for our Alerts product, which may result in a brief period of latency for some of our Flight Info Alerts - Status customers. The maintenance is scheduled to commence on October 19th at 06:00 UTC, and we will promptly notify you upon its successful completion.
We will be conducting system maintenance for our Flight Info API product, which may result in a brief period of latency for some of our status data customers. The maintenance is scheduled to commence on October 19th at 06:00 UTC, and we will promptly notify you upon its successful completion.
Maintenance has completed successfully ahead of schedule.
We would like to inform you that due to planned system maintenance to improve our service, Flight Info Alerts Schedules and Flight Info API customers may experience a several hour latency. The work is due to commence at 11:30am BST. No updates will be missed and once the system maintenance has been complete all updates will be passed on.
After continued consistent on-time deliveries this ongoing incident is now resolved.
After changes to our processing procedures on 27th September, we continue to see good performance in our processing and file deliveries. All SSIM and WDF files were delivered in a timely fashion today.
OAG will continue to monitor performance over this weekend to ensure OAG maintain optimal delivery performance before resolving this incident.
After implementing some changes to our overnight update processes, todays SSIM and WDF deliveries will be on time.
OAG will continue to monitor performance to ensure we can maintain our optimal delivery processes and provide updates until we can confirm normal operations will continue on an ongoing basis.
We regret to inform you of a delay in the delivery of our SSIM and WDF files due to an ongoing system issue, which can also delay the daily refresh of Flight Info Direct - Schedules.
We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We appreciate your understanding and patience as we work to resolve this issue and we will keep you updated on our progress.
All WDF and SSIM files have now been delivered. Apologies for any convenience this may have caused.
We are happy to confirm Flight Info API is now fully operational.
Please be advised that Flight Info Direct is now fully operational.
We regret to inform you of a delay in the delivery of our SSIM and WDF files due to a system issue, which also affects Flight Info Direct - Schedules, Flight Info API - Schedules, and Schedules Dynamic services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.
We would like to inform you that the SSIM productions have now all completed and been delivered. We appreciate your understanding while we worked on resolving the issue and apologise for the inconvenience caused.
The majority of SSIM productions have been successfully completed, with only a few remaining productions currently underway. We will provide you with further updates on the progress shortly.
We are can now inform you that the WDF files scheduled to run this morning have now been successfully delivered.
While we continue to work on the delivery of SSIM files, we will provide you with regular updates on our progress.
We are presently encountering a delay in the delivery of our SSIM and WDF files this morning. This is due to late processing of inbound schedule data. We extend our sincere apologies for any inconvenience this may cause, and confirm that the productions are now running with an approximate delay of 6hours. Rest assured, we will provide ongoing updates as the situation progresses.
We would like to inform you that the last SSIM productions are now running and will be delivered within the next two hours. We appreciate your understanding while we worked on resolving the issue and apologise for the inconvenience caused.
I can advise that Flight Info API, and Flight Info Direct services are now fully operational. While we continue to work on the delivery of SSIM and WDF files, we will provide you with regular updates on our progress.
We are presently encountering a delay in the delivery of our SSIM and WDF files this morning. This matter is also impacting the Flight Info Direct - Schedules and Flight Info API - Schedules. We extend our sincere apologies for any inconvenience this may cause, and confirm our team are working to restore the service. Rest assured, we will provide ongoing updates as the situation progresses.
We would like to inform you that the issue was resolved at 23:49 with all SSIM deliveries completed. We appreciate your understanding while we worked on resolving the issue and apologise for the inconvenience caused.
The final SSIM productions are now running and we are hoping these will complete and deliver in the next few hours. Once again we apologise for the inconvenience the late deliveries may have caused you.
We are delighted to inform you that the WDF files have been successfully delivered.
Our Schedules Dynamic, Flight Info API, and Flight Info Direct services are now fully operational. While we continue to work on the delivery of SSIM files, we will provide you with regular updates on our progress.
Productions are now running and we are closely monitoring the situation but delays in delivery will be approx 6hours. We apologise for the inconvenience.
We are presently encountering a delay in the delivery of our SSIM and WDF files this morning. This matter is also impacting the Flight Info Direct - Schedules, Flight Info API - Schedules and Schedules Dynamic products. We extend our sincere apologies for any inconvenience this may cause, and confirm our team are working to restore the service. Rest assured, we will provide ongoing updates as the situation progresses.
We are pleased to inform you that the incident has now been resolved and systems are running without latency. We apologise for the inconvenience caused.
We regret to inform you that an ongoing issue with our third-party cloud provider has led to a 5 to 10 minute latency, directly affecting our Status FvBatch API and Status FvXML API customers. We are in active communication with our provider to expedite the restoration of normal service.
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