OAG - Notice history

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Notice history

Feb 2025

Planned Maintenance Thursday, 20 February 2025 @0800UTC Affecting Metis Schedule Products FI API & FI Alerts
  • Completed
    February 20, 2025 at 10:35 AM
    Completed
    February 20, 2025 at 10:35 AM

    We are pleased to inform you that the planned maintenance, originally scheduled for three hours, has been completed successfully ahead of time. Thank you for your patience during this process.

  • In progress
    February 20, 2025 at 8:00 AM
    In progress
    February 20, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    February 20, 2025 at 8:00 AM
    Planned
    February 20, 2025 at 8:00 AM

    We are planning scheduled maintenance on Thursday 20Feb2025 at 08:00 UTC. The maintenance will impact the Metis Schedules products only, which include FI Alerts and FI API. The maintenance will last for approx 03 hours, however, no inbound data will be lost as this will be available once the maintenance is complete.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

Analyser Connections Builder Module Currently Unavailable
  • Resolved
    Resolved

    We can confirm that the Analyser Connection Builder module is now fully functional again.

    We apologise for any inconvenience caused during the partial outage and thank you for you patience and understanding.

  • Investigating
    Investigating

    We regret to inform you that the Analyser Connections Builder Module is currently unavailable due to technical issues. Our team is actively working to resolve the matter and restore the service as soon as possible.

    We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as they become available.

Performance Issues with OAG Flights, Analyser Connections and Routemapper - Tue 11 Feb 2025
  • Resolved
    Resolved

    I can now confirm that the issue has been successfully resolved, and performance has returned to normal. Thank you for your patience and understanding while we worked to resolve this matter.

  • Update
    Update

    We are continuing to actively work towards a resolution. We apologise for any inconvenience this may be causing and appreciate your patience as we work to resolve it as quickly as possible.

  • Identified
    Identified

    The investigation has identified the root cause of the issue, and we are actively working towards a resolution. We apologise for any inconvenience this may be causing and appreciate your patience as we work to resolve it as quickly as possible.

  • Investigating
    Investigating

    We are currently experiencing server issues impacting the performance of OAG Flights, Analyser Connections, and Routemapper. We apologise for any inconvenience this may cause and assure you that our team is actively working to resolve the issue as quickly as possible.

Planned Maintenance Tue 11Feb 2025 @ approx 10:00 UTC - Affecting Schedule Products
  • Completed
    February 11, 2025 at 11:00 AM
    Completed
    February 11, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    February 11, 2025 at 10:00 AM
    In progress
    February 11, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    February 11, 2025 at 10:00 AM
    Planned
    February 11, 2025 at 10:00 AM

    We are planning scheduled maintenance on Tue 11Feb2025 at approx 10:00 UTC. This is an approximate start time due to existing processes needing to complete prior to the maintenance commencing. The maintenance will impact Schedules products only, which include Schedules Dynamic, Metis, FI Alerts and FI API. The maintenance will last for approx 1 hour, however, no inbound data will be lost as this will be available once the maintenance is complete.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

Important Notice: Analyser Service Interruption
  • Resolved
    Resolved

    We are pleased to confirm that the Analyser issue has been resolved.

    We sincerely apologise for any inconvenience caused by the technical issue and greatly appreciate your patience and understanding during this outage.

  • Investigating
    Investigating

    We regret to inform you that the Analyser service is currently unavailable due to technical issues. Our team is actively working to resolve the matter and restore the service as soon as possible.

    We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as they become available.

Jan 2025

Delay with Delivery of SSIM, WDF and Schedules based products
  • Resolved
    Resolved

    We can confirm that all schedule products successfully completed their production runs by 14:30 UTC.

    We sincerely apologise for any inconvenience caused by the production latency and appreciate your patience and understanding throughout this process.

  • Update
    Update

    We can confirm that the majority of productions have now been successfully completed, with the remaining SSIM productions currently in progress and expected to be delivered shortly.

    We apologise for any inconvenience caused by the inbound processing issue due to the corrupt file. A further update will be provided once all productions are complete.

  • Monitoring
    Monitoring

    We would like to inform you that the data refresh for FI Direct was successfully completed this morning at 01:11 UTC. While the WDF productions have completed, the SSIM productions are still in progress and currently experiencing an approximate delay of four hours. These will be delivered as soon as possible.

    We sincerely apologise for the inconvenience caused by this delay, which was the result of a corrupt inbound data file. Please rest assured that we are actively monitoring the outstanding productions and will provide updates on their progress throughout the day.

  • Investigating
    Investigating

    We regret to inform you of a delay in the delivery of our schedule-based products due to issues with inbound processing snapshot has been delayed. The products affected are SSIM, WDF, Dynamic, Flight Info Direct - Schedules, Flight Info API - Schedules services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.

Dec 2024

Analyzing and Resolving Data Feed Discrepancy
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    It appears we have issues with the data feed and are currently investigating this incident.

Planned Maintenance Wed 18Dec2024 at 10:00 UTC affects Schedule Products
  • Completed
    December 18, 2024 at 10:30 AM
    Completed
    December 18, 2024 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    December 18, 2024 at 10:00 AM
    In progress
    December 18, 2024 at 10:00 AM
    Maintenance is now in progress
  • Planned
    December 18, 2024 at 10:00 AM
    Planned
    December 18, 2024 at 10:00 AM

    We are planning scheduled maintenance on Wed 18Dec2024 at 10:00 UTC. This will impact Schedules products only which include Schedules Dynamic, Metis, FI Alerts and FI API. The maintenance will last for approx 30minutes, however, no inbound data will be lost as this will be available once the maintenance is complete.

    We apologise for any inconvenience this may cause.

Flight Info Alerts & Flight Info API instances issue
  • Resolved
    Resolved

    This incident is now resolved and all schedules updates are flowing. No data has been lost.

    OAG apologises for any inconvenience this may have caused.

  • Update
    Update

    We are actively investigating this incident. Please note that there are delays in Schedules updates at this time.  FI Direct is also impacted. Status updates are unaffected.

  • Investigating
    Investigating

    Flight Info Alerts and the Flight Info API are currently not receiving any instances from Snowflake. Our team is actively investigating the issue.

Dec 2024 to Feb 2025

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