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Oct 2025

OCT21
Planned Maintenance – Tuesday, 21 October 2025 @ approx. 12:00 BST - Affecting Schedules products
CompletedMaintenance2 hours 29 minutes
  • Completed
    October 21, 2025 at 1:29 PMUTC
    Completed
    October 21, 2025 at 1:29 PMUTC

    Maintenance and post-checks have completed successfully.

    We thank you for your continued patience and understanding while we work to improve our internal processes to provide even better service.

    Should you have questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com and we would gladly address any concerns.

  • In progress
    October 21, 2025 at 1:04 PMUTC
    In progress
    October 21, 2025 at 1:04 PMUTC

    Due to some post-checks still running, we've decided to extend the maintenance for an additional 1 hour.

    We're working on this diligently to get the system back up and running.

    We apologise for any inconvenience caused and we thank you for your kind understanding.

    Should you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com

  • Completed
    October 21, 2025 at 1:00 PMUTC
    Completed
    October 21, 2025 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progress
    October 21, 2025 at 11:00 AMUTC
    In progress
    October 21, 2025 at 11:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 21, 2025 at 11:00 AMUTC
    Planned
    October 21, 2025 at 11:00 AMUTC

    As part of our ongoing enhancements to our services, please be advised that a scheduled maintenance is planned for Tuesday, 21 October 2025, with an estimated start time of 12:00 BST.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

     We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

     The maintenance is expected to last for approximately 1.5 hours, though some flexibility may be required.

     We apologise for any inconvenience this may cause and will provide updates on the progress.

    Should you have any questions or concerns regarding this maintenance, please reach out to support@oag.com

    Thank you for your cooperation and understanding.

Sep 2025

SEP30
Planned Maintenance – Tuesday, 30 September 2025 @ approx. 10:00 BST - Affecting Metis Schedules products FI Alerts & FI API
CompletedMaintenance52 minutes
  • Completed
    September 30, 2025 at 9:52 AMUTC
    Completed
    September 30, 2025 at 9:52 AMUTC

    Maintenance has completed successfully. We thank you for your patience and understanding.

    Should you have any issues or concerns regarding this maintenance, please do not hesitate to reach out to support@oag.com.

  • In progress
    September 30, 2025 at 9:00 AMUTC
    In progress
    September 30, 2025 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 9:00 AMUTC
    Planned
    September 30, 2025 at 9:00 AMUTC

    Please be advised that scheduled maintenance is planned for Tuesday, 30 September 2025, with an estimated start time of 10:00 BST.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    This update will also introduce an enhanced version of the service incorporating Release Sell Date (RSD) functionality. We are continually working to improve our services, and this enhancement forms part of that ongoing effort. Future release notes will share more details on how these improvements benefit our customers.

    The maintenance is expected to last for approximately 1 hour, though some flexibility may be required.

    We apologise for any inconvenience this may cause and will provide updates on the progress.

SEP24
Planned Maintenance – Wednesday, 24 September 2025 @ approx. 10:00 BST - Affecting Metis Schedules products FI Alerts & FI API
CompletedMaintenance52 minutes
  • Completed
    September 24, 2025 at 9:52 AMUTC
    Completed
    September 24, 2025 at 9:52 AMUTC

    Maintenance completed successfully (ahead of schedule)

  • In progress
    September 24, 2025 at 9:00 AMUTC
    In progress
    September 24, 2025 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 24, 2025 at 9:00 AMUTC
    Planned
    September 24, 2025 at 9:00 AMUTC

    Please be advised that scheduled maintenance is planned for Wednesday, 24 September 2025, with an estimated start time of 10:00 BST.

    During the maintenance period, the supply of data will be temporarily paused while the updates are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

     We are continuously working on enhancements and improvements to our services, and these updates form part of that ongoing effort. Future releases will include more details on enhancements to highlight how they benefit our customers.

     The maintenance is expected to last for approximately 1 hour, though some flexibility may be required.

     We apologise for any inconvenience this may cause and will provide updates on the progress.

SEP23
SYX and ABJ Terminal Update -Scheduled Maintenance Tuesday, 23 September 2025 @ approx. 10:00 BST - Affecting Schedule Products
CompletedMaintenance2 hours 58 minutes
  • Completed
    September 23, 2025 at 11:58 AMUTC
    Completed
    September 23, 2025 at 11:58 AMUTC

    Maintenance has completed successfully.

    We thank you for your patience and understanding while we have sorted out this maintenance.

    Should you have any questions or concerns relating to this maintenance, please do not hesitate to reach out to support@oag.com

    Thank you!

  • In progress
    September 23, 2025 at 11:17 AMUTC
    In progress
    September 23, 2025 at 11:17 AMUTC

    We ran into an issue where we needed to rerun some updates on this maintenance.

    We're extending this maintenance for another hour and will continue to update here as needed.

    Apologies for any inconveniences caused and we thank you for your understanding.

  • Completed
    September 23, 2025 at 11:00 AMUTC
    Completed
    September 23, 2025 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 23, 2025 at 9:00 AMUTC
    In progress
    September 23, 2025 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 23, 2025 at 9:00 AMUTC
    Planned
    September 23, 2025 at 9:00 AMUTC

    Please be advised that scheduled maintenance is planned for Tuesday, 23 September 2025, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance is depending on the completion of ongoing processes.

    The purpose of this maintenance is to update terminal data at ABJ – Félix Houphouët-Boigny International Airport and SYX – Phoenix International Airport, in line with the recent IATA notifications. Both airports have become terminal airports and will be updated in the database accordingly.

    During the maintenance period, the supply of data will be temporarily paused while the terminal changes are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Flight Info Direct (METIS)

    • Flight Info Alerts

    • Flight Info API

    • Schedules Dynamic

    The maintenance is expected to last approximately 2 hours, but due to processes needing to complete before we can start, we have allowed for a delay within the timed maintenance posted.

    We apologise for any inconvenience this may cause and will provide updates of progress, when available.

New Analyser Platform Down
ResolvedPartial outage1 hour 31 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
SEP4
Schedules Dynamic Maintenance 04 Sep 2025 at 9:30am BST
CompletedMaintenance45 minutes
  • Completed
    September 04, 2025 at 9:15 AMUTC
    Completed
    September 04, 2025 at 9:15 AMUTC
    Maintenance has completed successfully
  • In progress
    September 04, 2025 at 8:30 AMUTC
    In progress
    September 04, 2025 at 8:30 AMUTC
    Maintenance is now in progress
  • Planned
    September 04, 2025 at 8:30 AMUTC
    Planned
    September 04, 2025 at 8:30 AMUTC

    We are planning for a scheduled maintenance on Schedules Dynamic, on Thursday Sep 4th, 09:30am BST which will last approximately 45 minutes. We apologize for the inconvenience this may cause.

Aug 2025

AUG27
Planned Maintenance Wednesday, 27 August 2025 @ approx 10:00 BST - Affecting Schedule Products
CompletedMaintenance2 hours 38 minutes
  • Completed
    August 27, 2025 at 11:38 AMUTC
    Completed
    August 27, 2025 at 11:38 AMUTC

    Maintenance has completed successfully.

    We thank you for your patience and apologise for any inconveniences caused.

    Should you have any questions or concerns regarding this maintenance, please do not hesitate to contact support@oag.com

  • In progress
    August 27, 2025 at 9:00 AMUTC
    In progress
    August 27, 2025 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 27, 2025 at 9:00 AMUTC
    Planned
    August 27, 2025 at 9:00 AMUTC

    Please be advised that scheduled maintenance is planned for Wednesday, 27 August 2025, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes.

    The purpose of this maintenance is to perform an update to terminal data at three(3) airports, namely TSR - Timișoara International Airport, TYN - Taiyuan Wusu International Airport, and WNZ - Wenzhou Longwan International Airport, as they have become new terminal airports. During this period, the supply of data will be temporarily suspended while the terminal change is implemented. However, no data will be lost, and all data will be supplied in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • METIS

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 1 hour but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

     We apologise for any inconvenience this may cause and will provide updates of progress, when available.

AUG20
CKG Terminal Update – Scheduled Maintenance on Wednesday, 20 August 2025 @ Approx 10:00 BST - Affecting Schedule Products
CompletedMaintenance2 hours 36 minutes
  • Completed
    August 20, 2025 at 11:36 AMUTC
    Completed
    August 20, 2025 at 11:36 AMUTC

    We would to inform you that the scheduled maintenance has been completed successfully, and all systems are now back online.

    Thank you for your patience and understanding during this time.

  • In progress
    August 20, 2025 at 9:00 AMUTC
    In progress
    August 20, 2025 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 20, 2025 at 9:00 AMUTC
    Planned
    August 20, 2025 at 9:00 AMUTC

    Please be advised that scheduled maintenance is planned for Wednesday, 20 August 2025, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes.

    The purpose of this maintenance is to update terminal data at CKG – Chongqing Jiangbei International Airport, in line with the recent IATA notification (Terminal 2 to 2A, Terminal 3 to 3A). During the maintenance period, the supply of data will be temporarily paused while the terminal changes are implemented. No data will be lost, and all information will be delivered in full once the maintenance is complete.


    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • FI Direct (METIS)

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 3 hours, but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

    We apologise for any inconvenience this may cause and will provide updates of progress, when available.

FI API Schedules - Issue with new schedule data - 14 August 2025 - 0100 BST
Resolved5 hours 9 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    We apologise for any inconvenience caused during the downtime. If you have any further questions, please contact us at support@oag.com.

  • Identified
    UTC
    Identified

    We are continuing to actively work towards a resolution. We apologise for any inconvenience this may be causing and appreciate your patience as we work to resolve it as quickly as possible.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident affecting the loading of schedule updates within FI API Schedules. This issue has been caused by an unexpected upgrade within Snowflake.

    Clients can still query existing data; however, there have been no new schedule updates since 14 August at 1:00 AM BST.


    We are actively working to resolve this issue and will provide updates as soon as possible.


    We apologise for the inconvenience and thank you for your patience and understanding.

AUG13
Planned Maintenance Notification – Wednesday, 13 August 2025 @ Approx 10:00 BST - Affecting Schedule Products
CompletedMaintenance1 hour
  • Completed
    August 13, 2025 at 10:00 AMUTC
    Completed
    August 13, 2025 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 13, 2025 at 9:00 AMUTC
    In progress
    August 13, 2025 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 13, 2025 at 9:00 AMUTC
    Planned
    August 13, 2025 at 9:00 AMUTC

    Please be advised that scheduled maintenance is planned for Wednesday, 13 August 2025, with an estimated start time of 10:00 BST. Please note that this is an approximate start time, as the commencement of maintenance is dependent on the completion of ongoing processes.

    The purpose of this maintenance is to implement a system update and enhancement.

    During this period, the supply of data will be temporarily suspended while the fix is implemented. However, no data will be lost, and all data will be supplied in full once the maintenance is complete.

    This maintenance will affect Schedules-related products only, including:

    • Schedules Dynamic

    • FI Direct (Metis)

    • FI Alerts

    • FI API

    The maintenance is expected to last approximately 1 hour but due to processes needing to complete before we can start the maintenance, we have allowed for a delay within the timed maintenance posted.

     

    We apologise for any inconvenience this may cause and will provide updates of progress, when available.

Flight Info Alerts not being delivered
Resolved38 minutes
  • Update
    UTC
    Update

    This incident has been resolved.

    We apologise for any inconvenience caused during the downtime. If you have any further questions, please contact us at support@oag.com.

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    We apologize for any inconvenience caused during the downtime. If you have any further questions, please contact us at support@oag.com.

  • Monitoring
    UTC
    Monitoring
    We are currently addressing an issue that is preventing Flight Info Alerts from being sent. We apologize for the inconvenience and are working to restore this service as quickly as possible. Alerts are now working as expected.

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