OAG - Notice history

All systems operational

Notice history

Sep 2024

FI - Issue concerning missing flight cancellations
  • Resolved
    Resolved

    We have implemented a fix for the real-time cancellation data and will be closely monitoring the results to ensure everything is functioning as expected. We sincerely apologise for any inconvenience this may have caused during the resolution process, and we appreciate your understanding.

  • Identified
    Identified

    We are continuing to work on resolving the issue related to the cancellations and will provide further updates as progress is made. Thank you for your patience, and we will keep you informed as we move forward.

  • Investigating
    Investigating

    We are aware that, unfortunately, not all cancellations are currently being reflected within the FI products. Our team is actively investigating the root cause and working on implementing a solution to resolve this issue. Updates will be provided on the Trust Site as soon as possible.

    We sincerely apologise for any inconvenience this may cause to our customers and appreciate your understanding.

Analyser connection builder issue
  • Resolved
    Resolved

    OAG has identified and resolved this issue with connections analyser. Connections analyser is now fully functional again. Apologies for any inconvenience this outage may have caused.

  • Investigating
    Investigating

    OAG are currently experiencing issues with the Analyser connection builder and this component may not be functional for some users. OAG are working to rectify this issue as soon as possible and will provide a further update in 30 minutes.

Planned Maintenance - Tuesday 17th September 2024 at 1000 GMT+1
  • Completed
    September 17, 2024 at 10:00 AM
    Completed
    September 17, 2024 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    September 17, 2024 at 9:00 AM
    In progress
    September 17, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    September 17, 2024 at 9:00 AM
    Planned
    September 17, 2024 at 9:00 AM
    We are planning for a scheduled maintenance during that time.
Unable to create FI Alerts
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified an issue regarding the creation of alerts and are taking immediate steps to resolve it.

Planned Maintenance - Tuesday 10th September 2024 at 1000 GMT+1
  • Completed
    September 10, 2024 at 9:45 AM
    Completed
    September 10, 2024 at 9:45 AM
    Maintenance has completed successfully
  • In progress
    September 10, 2024 at 9:00 AM
    In progress
    September 10, 2024 at 9:00 AM
    Maintenance is now in progress
  • Update
    September 10, 2024 at 9:00 AM
    Update
    September 10, 2024 at 9:00 AM
    We are planning for a scheduled maintenance during that time.
  • Planned
    September 09, 2024 at 10:12 AM
    Planned
    September 09, 2024 at 10:12 AM
    Maintenance didn't start yet.

Aug 2024

FI Alerts running, but below expectations
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The services are running, but their performance is below expectations. We are actively monitoring the situation to ensure continuity and prevent any disruptions.

Schedules-Dynamic Maintenance 14AUG24 1000 GMT+1
  • Completed
    August 14, 2024 at 11:00 AM
    Completed
    August 14, 2024 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    August 14, 2024 at 9:00 AM
    In progress
    August 14, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    August 14, 2024 at 9:00 AM
    Planned
    August 14, 2024 at 9:00 AM

    We are planning for a scheduled maintenance during that time and apologise for any inconvenience.

Issues with Snowflake
  • Resolved
    Resolved

    Snowflake have advised that they implemented the fix for this issue and monitored the environment to confirm that service was restored.

    Incident start time: 23:06 UTC August 13, 2024
    Incident end time: 07:30 UTC August 14, 2024

  • Monitoring
    Monitoring

    Snowflake have implemented the fix for this issue, and are continuing to monitor the environment until they're confident all services are functioning properly.

  • Investigating
    Investigating

    Snowflake is currently experiencing issues and have advised:- Customers hosted in the affected regions may experience delays or issues when accessing Snowflake services and features via Snowsight. Users might encounter symptoms such as blank pages, error messages, or being able to log in only through a different browser after entering their credentials.We are currently investigating this incident.

    Please see the following link to Snowflakes Trust Site for updates:-

    https://status.snowflake.com/incidents/mwpy9pk485kr

Schedules-Dynamic Maintenance 13AUG24 1000 GMT+1
  • Completed
    August 13, 2024 at 10:00 AM
    Completed
    August 13, 2024 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    August 13, 2024 at 9:00 AM
    In progress
    August 13, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    August 13, 2024 at 9:00 AM
    Planned
    August 13, 2024 at 9:00 AM

    We are planning for a scheduled maintenance on Schedules-Dynamic for a Terminal change to ensure the quality of our data on Tuesday August 13th, 10am GMT+1 which will last approximately 1 hour. This may result in some latency with the product.
    We apologize for the inconvenience this may cause.

Jul 2024

The Status event hub is reporting low/no messages
  • Resolved
    Resolved
    This incident has been resolved.
Reprocessing of 21st June '24 Flight Leg Report
  • Resolved
    Resolved

    The Flight Leg Report has been reissued as of 25JUL24 15:57 GMT+1 and are now in your respective folders.

    Thank you!

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We will be reprocessing the Flight Leg Reports issued on the 21st of June '24. This is due to some data not being cached properly when it finished processing on that day.

    The Reports on the following day, Saturday 22nd of June, all looks to have gone through successfully. 

    We are working on this now and will update as soon as the report has been reissued.

    NOTE: Only 21st June '24 Flight Leg Reports are affected

Jul 2024 to Sep 2024

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