OAG - Notice history

All systems operational

Analyser Suite - Operational

Flight Info Direct - Operational

Flight Info API - Operational

Flight Info Alerts - Operational

Flight Info Developer Portal - Operational

Schedules Dynamic - Operational

Schedules SSIM File - Operational

Schedules WDF File - Operational

Status Flightview Dynamic - Operational

Status Flightview Notifications for Business - Operational

Status FvBatch API - Operational

Status FvXML API - Operational

Status Flight Leg Report File - Operational

RouteMapper - Operational

Notice history

Apr 2023

WDF Failure Sunday 23rd April
  • Resolved
    Resolved

    This incident has now been resolved and we have added additional measures to capture any future delays.

  • Identified
    Identified

    OAG encountered a failure in generating our WDF files on Sunday 23rd April.
    Subsequent WDF run was completed successfully. 
    The cause of the failure was an unexpected delay in our processing. 
    Only a small group of customer's deliveries were affected. We are contacting any customers affected by the delays individually. 

Delayed SSIM & Flight Info Direct Data load
  • Resolved
    Resolved

    All SSIM Files are now delivered.

  • Identified
    Identified

    Flight Info data load is now complete and up to date.

    Apologies for any inconvenience caused

  • Investigating
    Investigating

    OAG are currently experiencing a latency issue in our SSIM products and Flight Info Data load. This issue has unfortunately resulted in delayed delivery times for SSIM and a delayed refresh of Flight Info data.

    We want to assure you that we are closely monitoring the situation and are actively working on finding the root cause to this ongoing issue.
    Our team is committed to finding a swift and effective solution, and we will provide updates on our progress as we continue to work towards a resolution.

    We apologise for any inconvenience this may cause, and we appreciate your patience and understanding during this time.

Latency for SSIM and WDF delivery and delayed data refresh for FI Direct
  • Resolved
    Resolved

    All SSIM files have now been delivered.

  • Monitoring
    Monitoring

    The latency issue with our schedules feed in our SSIM, WDF, and Flight Info Direct products has been partially addressed.
    FI Direct Data is now fully refreshed and all WDF files have been delivered. SSIM files should be completed within the next 2 hours.

  • Investigating
    Investigating

    We would like to inform you that we are currently experiencing a latency issue with our schedules feed in our SSIM, WDF, and Flight Info Direct products. This issue has unfortunately resulted in delayed delivery times for SSIM and WDF, as well as a delayed refresh of data in FI Direct.

    We want to assure you that we are closely monitoring the situation and are actively working on implementing a number of initiatives to improve the situation. Our team is committed to finding a swift and effective solution, and we will provide updates on our progress as we continue to work towards a resolution.

    We apologise for any inconvenience this may cause, and we appreciate your patience and understanding during this time.

Mar 2023

System outage for hardware upgrade
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are upgrading memory to our servers today which will result in an outage of approximately two hours for both inbound and outbound processing. This will occur at approximately 10:00 UK time. We apologise for any inconvenience at this time while the upgrade takes place.

Latency issues with Alerts
  • Resolved
    Resolved

    This latency issues with Flight Info Alerts have now been resolved. Flight Info Alerts is working as expected.

  • Update
    Update

    OAG is continuing to see latency in the Flight Info Alerts solution. OAG are working with priority to diagnose these performance issues further.

  • Update
    Update

    We are actively monitoring the situation and have allocated additional resources to the bottlenecked component, resulting in decreased latency throughout the day. We have currently reduced the latency and are continuing to explore other potential solutions to expedite the backlog clearance.

  • Monitoring
    Monitoring

    We are currently monitoring a latency issue affecting our schedules feed in our Alert product. Status Alerts remain unaffected by the latency.

    We have taken various steps to address issues related to latency and duplication, and have also worked on improving resource utilisation. Despite our efforts, we are still experiencing latency-related problems, and are currently testing out other solutions to resolve the issue. We are committed to finding a solution and will provide updates on our progress.

Scheduled Maintenance - Analyser unavailable on 22nd March from 10:00am GMT for 2 hours
  • Completed
    March 22, 2023 at 11:10 AM
    Completed
    March 22, 2023 at 11:10 AM

    The Maintenance has now been completed successfully and the Analytics Suite is now accessible.

  • In progress
    March 22, 2023 at 10:00 AM
    In progress
    March 22, 2023 at 10:00 AM

    Maintenance is now in progress

  • Planned
    March 22, 2023 at 10:00 AM
    Planned
    March 22, 2023 at 10:00 AM

    Scheduled Maintenance - On 22nd March 2023 at 10am GMT, All Analyser Modules will be unavailable for urgent system maintanance.

    If you have questions or concerns, please contact support@oag.com

    Apologies for any inconvenience caused.

Slow delivery of WDF and SSIMOut files 10Mar2023
  • Resolved
    Resolved

    15:18UTC All SSIM and WDF deliveries complete

  • Monitoring
    Monitoring

    10:51UTC The balance of today’s WDF files have now been delivered.
    13:06UTC The balance of today's SSIM files have also now been delivered.

  • Investigating
    Investigating

    We are Monitoring a P2 issue on both products around slow delivery of files today

  • Monitoring
    Monitoring

    We are Monitoring a P2 issue on both products around slow delivery of files today

Feb 2023

No notices reported this month

Feb 2023 to Apr 2023

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