OAG - Notice history

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Notice history

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Aug 2024

FI Alerts running, but below expectations
Resolved1 hour 14 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The services are running, but their performance is below expectations. We are actively monitoring the situation to ensure continuity and prevent any disruptions.

AUG14
Schedules-Dynamic Maintenance 14AUG24 1000 GMT+1
CompletedMaintenance2 hours
  • CompletedAugust 14, 2024 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 14, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 14, 2024 at 9:00 AMUTC

    We are planning for a scheduled maintenance during that time and apologise for any inconvenience.

Issues with Snowflake
Resolved3 hours 37 minutes
  • ResolvedUTC

    Snowflake have advised that they implemented the fix for this issue and monitored the environment to confirm that service was restored.

    Incident start time: 23:06 UTC August 13, 2024
    Incident end time: 07:30 UTC August 14, 2024

  • MonitoringUTC

    Snowflake have implemented the fix for this issue, and are continuing to monitor the environment until they're confident all services are functioning properly.

  • InvestigatingUTC

    Snowflake is currently experiencing issues and have advised:- Customers hosted in the affected regions may experience delays or issues when accessing Snowflake services and features via Snowsight. Users might encounter symptoms such as blank pages, error messages, or being able to log in only through a different browser after entering their credentials.We are currently investigating this incident.

    Please see the following link to Snowflakes Trust Site for updates:-

    https://status.snowflake.com/incidents/mwpy9pk485kr

AUG13
Schedules-Dynamic Maintenance 13AUG24 1000 GMT+1
CompletedMaintenance1 hour
  • CompletedAugust 13, 2024 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 13, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 13, 2024 at 9:00 AMUTC

    We are planning for a scheduled maintenance on Schedules-Dynamic for a Terminal change to ensure the quality of our data on Tuesday August 13th, 10am GMT+1 which will last approximately 1 hour. This may result in some latency with the product.
    We apologize for the inconvenience this may cause.

Jul 2024

The Status event hub is reporting low/no messages
Resolved
  • This incident has been resolved.
    UTC
JUL10
Planned Maintenance - Wednesday July 10th 2024 at 1000 GMT+1
CompletedMaintenance57 minutes
  • CompletedJuly 10, 2024 at 9:57 AMUTC

    The maintenance has completed. Thank you for your patience.

  • In progressJuly 10, 2024 at 9:00 AMUTC

    We are conducting a system maintenance starting at 1000 a.m. GMT+1 on July 10, 2024, to optimise our services. During this maintenance period, there may be temporary unavailability in using our Connections-Analyser product. We anticipate completing the maintenance within an hour. Thank you for your patience and understanding.

Reprocessing of 21st June '24 Flight Leg Report
Resolved582 hours 19 minutes
  • ResolvedUTC

    The Flight Leg Report has been reissued as of 25JUL24 15:57 GMT+1 and are now in your respective folders.

    Thank you!

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We will be reprocessing the Flight Leg Reports issued on the 21st of June '24. This is due to some data not being cached properly when it finished processing on that day.

    The Reports on the following day, Saturday 22nd of June, all looks to have gone through successfully. 

    We are working on this now and will update as soon as the report has been reissued.

    NOTE: Only 21st June '24 Flight Leg Reports are affected

Jun 2024

Delay in SSIMOUT file delivery
Resolved6 hours 5 minutes
  • ResolvedUTC

    I am pleased to inform you that the remaining SSIM productions are currently running and are expected to complete shortly. As such, we consider the incident resolved.

  • MonitoringUTC

    The issue has been identified and a fix implemented and the SSIM productions have now started to run. However, it is important to note that there is a latency of a few hours in the delivery process. Please bear with us as we work to expedite all the SSIM productions, aiming to minimize the latency with delivery.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
Delay with Delivery of SSIM, WDF and Schedules based products
Resolved27 hours 13 minutes
  • ResolvedUTC

    All productions were completed yesterday, and all schedule productions are now running as normal. We apologise for any inconvenience the latency may have caused.

  • UpdateUTC

    The SSIM productions are still running and we estimate that all the productions will be completed and delivered within the next 4 hours. Once again, we apologise sincerely for the issues encountered today.

  • UpdateUTC

    We can now inform that Flight Info API - Schedules is now up an running as expected. We apologise sincerely for the issues encountered today. All products except for SSIM have now caught up. The SSIM productions are currently still running and will be delivered as soon as possible.

  • UpdateUTC

    We are happy to inform Flight Info Direct - Schedules customers that the refresh has now been complete for this morning. We apologise sincerely for the delay. For customers who receive SSIM or WDF the productions are currently still running and will deliver as soon as possible.

  • UpdateUTC

    We can now advise that the Schedules Dynamic feeds are now being distributed, the WDF products have also completed, and the SSIM productions are currently running. We will keep you informed on the progress.

  • MonitoringUTC

    The SSIM productions have now started to run. However, it is important to note that there is a latency of a few hours in the delivery process. Please bear with us as we work to expedite all the schedule based productions, aiming to minimize the latency with delivery.

  • InvestigatingUTC

    We regret to inform you of a delay in the delivery of our schedule based products due to a system issue. The products affected are SSIM, WDF, Dynamic, Flight Info Direct - Schedules, Flight Info API - Schedules services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.

Latency affecting Flight Info API Status and Flight Info Alerts Status
Resolved22 hours 25 minutes
  • ResolvedUTC

    We are pleased to announce that there is now no latency impacting Flight Info Alerts Status or Flight Info API Status for any carrier.

  • UpdateUTC

    We are pleased to report there is no more latency affecting Flight Info Alerts Status or Flight Info API Status however customers may still see some latency affecting some F9 flights. We will provide more updates as we continue to work on this.

  • UpdateUTC

    A fix has been successfully deployed to ensure F9 updates are being shared. There may be some latency for some F9 flight numbers we are continuing to monitor and share updates in a few hours.

  • MonitoringUTC

    A fix has been successfully deployed to ensure F9 updates are being shared. There may be some latency for some F9 flight numbers we are continuing to monitor and share updates in a few hours.

  • IdentifiedUTC

    We have identified the issue affecting our Flight Info Alerts Status and Flight Info API Status causing latency to our customers. To continue the fix, customers who specifically requested carrier F9 alerts will not receive alerts. We are continuing to work on a fix to resolve. We apologize for inconvenience caused. We thank you for your patience.

  • InvestigatingUTC

    We are currently investigating some latency affecting our Flight Info Alerts Status and Flight Info API Status products. Our team are investigating currently and will provide more updates as we have them. At the moment we are experiencing a few minutes latency.

JUN4
Schedules-Dynamic Maintenance 04JUN24 1000 UTC+1
CompletedMaintenance1 hour
  • CompletedJune 04, 2024 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progressJune 04, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 04, 2024 at 9:00 AMUTC

    We are planning for a scheduled maintenance on Schedules-Dynamic for a Terminal change to ensure the quality of our data on Tuesday June 4th, 10am UTC+1 which will last approximately 1 hour. This may result in some latency with the product.
    We apologize for the inconvenience this may cause.

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