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I can confirm that the Flight Info Direct - Schedules has now been refreshed and the incident has been fully resolved.
All scheduled WDF productions have now completed. We are currently waiting for FI DIrect to be refreshed and will advise as soon as that is complete.
We have implemented a fix and the WDF productions are now running with 12 having now completed. We will keep you informed with updates regarding the ongoing status of the productions.
We are actively investigating an issue affecting the delivery of our WDF files to customers. We sincerely apologise for any inconvenience caused. Additionally, please note that this issue will have an impact on Flight Info Direct - Schedules customers, as the refresh will be delayed. Rest assured, we are committed to keeping you informed as we work towards a resolution.
We are happy to announce that the Flight Info Direct - Schedules refreshed has been processed successfully.
We are happy to report the issue affecting WDF has now been resolved. We are continuing to work on Flight Info Direct - Schedules and will update shortly.
Now complete.
We have a planned maintenance on 16 APR 2024, between 1100AM and 1400PM BST/GMT+1 for a deployment. OAG will update when the work begins and the work completes.
The deployment will be on Inbound and Outbound and it will impact our Schedules-Dynamic, FI Alerts-Schedules and FI API-Schedules products,
Thank you for your patience and understanding.
An update to the planned maintenance:
Due to the nature of this deployment, we are unable to provide a specific start time. However, we anticipate that it will last a maximum of 30 minutes within this 3 hour window and will not affect our customers or our services. There will be no loss of data, and our customers will not experience any impact on their services during this maintenance period. OAG will update when this 30 minute activity starts and upon completion.
We want to inform you that Flight Info Alerts - Status customers may have experienced an increase in the number of events being sent. Rest assured, our services have now returned to normal levels. We apologise for any inconvenience this may cause.
We have a planned maintenance on 27 MAR 2024, starting from 1130AM GMT for our Flight Info Alerts - Status product which may cause a small delay in status messages of up to 10-15 minutes. This may take an hour but will continue to update as necessary.Thank you for your patience and understanding.
The Salesforce Technology team declared an all-clear at 15:15 UTC, although there was a trailing performance degradation lasting until 15:42 UTC. The Technology team will continue to closely monitor the environment and will promptly take action should performance levels fall below acceptable levels. Both the Salesforce team and OAG apologise for how this incident may have impacted you.
The Salesforce Technology team have advised efforts continue to identify the trigger of the inefficient requests and determine an appropriate resolution path. The team has engaged a third-party content delivery network provider to assist. Rolling restarts of the app servers are ongoing.
OAG will continue to provide updates when we receive them.
The Salesforce Technology team has yet to identify a definitive trigger but continues to pursue multiple investigative swimlanes. We will provide an update once we have further information from the Salesforce Technology team.
The Salesforce Technology team has determined that the start time of impact is 07:37 UTC. They are still investigating the issue and we will provide an update as soon as we hear further on this.
It has been identified that Salesforce Infrastructure is having an issue. This will unfortunately mean that users with un cached credentials for OAGFlights/TPPRO/Analyser will be unable to authenticate and access these products. However, consistent users should not be affected due to credentials being cached. We are investigating the issue with salesforce and will provide an update once we have further information from them. We apologise for any inconvenience.
This incident has now been resolved.
We are currently investigating an incident of partial outage for authorization for customers who have not logged into these products within the last 2 weeks so may be unable to access. However, consistent users should not be affected due to credentials being cached.
This incident has now been resolved and the schedules are being consumed and distributed. We apologise for any inconvenience this may have caused while we were working on the resolution.
The issue has been identified and we are working towards a resolution.
We have identified an issue where the schedule feed has been interrupted. This is currently being investigated. We apologise for any inconvenience this incident may cause but confirm we are working on this as a high priority.
We are conducting a system maintenance, commencing at 08 a.m. GMT on March 07, 2024 to optimise our services. This maintenance may cause temporary latency in our Flight Info-API and Flight Info-Alerts Schedules product. Anticipated completion is expected within a few hours.
The issue has been addressed and resolved. We are currently monitoring the result.
We are currently investigating this We are currently addressing an issue with our Event Hub, and our dedicated team is actively working towards a prompt resolution. We appreciate your patience and understanding during this process.
We are pleased to announce the maintenance has now been completed.
Maintenance is now in progress
We would like to inform you that maintenance activities will be carried out on our Flight Info Alerts product, encompassing both Status and Schedules alerts. As a result, there may be a brief latency of a few minutes in the distribution of alerts. The maintenance is scheduled to conclude around 12:30 GMT, and we will provide timely updates on the progress.
The maintenance has now been completed.
The maintenance is ongoing. We apologise for the inconvenience.
The planned maintenance for the developers' portal has been extended for the next few hours whilst the team work hard to improve service. Apologies for any inconvenience caused. The portal will remain accessible, but new registrations and logins will be temporarily disabled.
Maintenance has completed successfully
We are planning scheduled maintenance for the developers' portal from 09:00 UTC until 13:00 UTC on Tue 6Feb24. The portal will remain accessible, but new registrations and logins will be temporarily disabled.
The production and delivery of all the WDF and SSIM files have now been delivered accordingly.Apologies for any convenience this may have caused.
We would like to inform you that all WDF files have now been delivered. We apologise sincerely for the delay.
The SSIM and WDF productions are now running and being delivered. However, it is important to note that there is a latency of a few hours in the delivery process. Please bear with us as we work to expedite the SSIM and WDF productions, aiming to minimize the latency with delivery.
Additionally, FI Direct has now been updated and is once again operational.
We regret to inform you of a delay in the delivery of our SSIM and WDF files due to a system issue, which also affects Flight Info Direct - Schedules, Flight Info API - Schedules services. We apologise for any inconvenience this may cause and want to assure you that our team is diligently working to restore normal operations. We deeply appreciate your understanding and patience as we work to resolve this issue promptly, and we will keep you updated on our progress.
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